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Acko Insurance Customer Care No. 1800 266 2256

Acko Insurance Customer Care No. 1800 266 2256

  • 24 Oct, 2024 02:10 PM

Organization: 

Acko General Insurance

Toll free Number(s): 

1800 266 2256 (Mon-Sun, 9am-8pm For Service request/complaint Registration)

All India Number(s): 

1860 266 2256 (Car / Bike insurance)

1860 266 2260 (For Insurance Broker Support)

1860 266 2258 (Mobile protection and Repairs)

080-68843621 (For Senior Citizen Customer Care No.)

Website: 

Check Official Website

IVRS Menu : 1800 266 2256 

Please Select Your prefferd Language: English, Hindi

  • Press 1: If you are a zomato rider, swiggy delivery executive, rapido captain
  • Press 2: For road side towing or break down realted assistance
  • Press 3: If you are calling from the hosiptal for assistance on your health policy
  • Press 4: For assistance on your existing policy
  • Press 5: To purchase a new policy or to renew existing policy

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Important Links

Grievance Redressal

For service request/complaint registration process, to lodge a complaints, you have to follows these given steps:

Level 1

  • For lodging, a service request/complaint online, contact helpline number 1800 266 2256 (Toll-Free) or 1860 266 2256 from any Landline & Mobile: Monday to Sunday (9 am – 8 pm).or email to customer service desk at hello [at] acko [dot] com
  • They will acknowledged you complaint within 24 working hours after investigating the matter internally, they will send response within a period of 5 working days.

Level 2

  • If you are not satisfied with the decision given by customer support team, you can email at grievance [at] acko [dot] com, your complaint will be responded to you within 15 working days from the date you addressed the complaint to the given Email.
  • For senior citizen please contact at 080-68843621.

Level 3

  • If you are not satisfied with the decision taken from the customer care you can contact to grievance officer, your complaint will be responded to you within 7 working days from the date you addressed the complaint to officer at:
    • Chief Grievance Officer
      Acko General Insurance Limited
      36/5 Hustlehub One East, Somasandrapalya, 27th Main Road
      Sector 2, HSR Layout, Karnataka
      Bangalore – 560102
      Email:  gro [at] acko [dot] com.

Level 4

Even after following steps 1 to 3 as stated above, if your issue remains unresolved within 30 days of lodging a complaint Or if you are still not satisfied from the decision taken by other official you can contact to Council for Insurance Ombudsman (CIO)

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Head office

ACKO General Insurance Limited
2nd Floor, #36/5, Hustlehub
One East, Somasandrapalya
27th Main road, Sector 2,
HSR Layout, Bengaluru,
Karnataka - 560102

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