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Airtel Customer Care Number 121
Organization:
Toll free Number(s):
121 (Prepaid & Postpaid,Broadband - Query/Request Helpline No.)
198 (Prepaid & Postpaid - Complaint Helpline No.)
All India Number(s):
99330-12345 (For Postpaid In case calling from any other number)
99330-99330 (For Prepaid In case calling from any other number)
98101-98101 (For Prepaid in case calling from any other number)
98100-12345 (Airtel Postpaid)
Website:
IVRS Menu
121 (Prepaid & Postpaid,Broadband - Query/Request Helpline No.)- Press 1- For postpaid services.
- Press 1- To know outstanding data balance, bill status and airtel thanks rewards.
- Press 9- To talk to customer care executive
- Press 2- To report an issue related to internet, sim lost, billing and payments.
- Press 3- To know data packs, international roaming packs, hello tunes and do not disturb services.
- Press 4- To change IVR language or convert number to prepaid.
- Press 1- To know outstanding data balance, bill status and airtel thanks rewards.
- Press 2- For prepaid services.
- Know your account balance & validay/ Data pack.
- Press 3- For extreme fiber and fixed line.
- Press 1- Enter airtel extreme fiber landline number.
- Press 2- Enter fiber account number.
- Press 4- For airtel digital TV services.
- Press 1- For an existing airtel TV customer.
- Press 2- For new connection/ To know the status of the customer.
Emails
- 121 [at] airtel [dot] com (For Customer Support)
Install App
SMS
- SMS "START <Option>" or "START <Option>, <Option>" to register your preference for
receiving selective categories of promotional SMS', to 1909. (see below for Preference Options) - In case you want to stop all promotions, SMS "START 0" to 1909.
- Or you could register via our dedicated IVR at 1909, from you airtel mobile or landline phone
Important Links
Airtel Prepaid
| Circle | Phone Number |
|---|---|
| Delhi | 9810198101 |
| UP East | 9935199351 |
| UP West | 9897098970 |
| Punjab | 9815098150 |
| Haryana | 9896098960 |
| Himachal Pradesh | 9816098160 |
| J&K | 9906099060 |
| Kolkata | 9831098310 |
| West Bengal | 9933099330 |
| Bihar | 9934099340 |
| Shillong | 9862098620 |
| Assam | 9954099540 |
| Orissa | 9937099370 |
| Kerala | 9895198951 |
| Karnataka | 9845098450 |
| Andhra Pradesh | 9849098490 |
| TN / Chennai | 9894198941 |
| Madhya Pradesh | 9893098930 |
| Mumbai | 9892098920 |
| Maharashtra | 9890098900 |
| Gujarat | 9898098980 |
| Rajasthan | 9950099500 |
Airtel Prepaid Short Ussd Codes
| Airtel balance and validity check | *123# |
| Airtel offer code | *121*1# |
| Airtel balance check code | *121*2# |
| Airtel number check | *282#, *121#, *121*9# |
| Start Service | *121*4# |
| Stop Services | *121*5# |
| SMS Packs | *121*30# |
| Airtel self care menu code | *121# |
| Airtel talktime balance transfer | *141# |
| Airtel recharge with coupon code | *121*3# |
| Airtel Unlimited cafe pack for 1hour | *121*8# |
| Check Last 5 Transactions and also Value Added Services. |
*121*7#and proceed '1' |
| Airtel smart & data pack details check code |
*121*11#, *121*10# |
| Airtel payment bank balance and other details |
*121# and proceed '9' |
| Airtel talktime balance transfer service | *141# |
| Take Airtel advance talktime loan | *141# |
| Airtel ask talktime service | *141# |
| Airtel call me back sms service | *141# |
| Airtel internet loan code | *141#*567# (service terminated) |
| Airtel caller tune | *678*559# |
| Airtel missed call alert service | *888# |
| Airtel Upcoming pack details check code |
*121*2# |
| Find Nearest Airtel store address check |
send sms "ARC"<pincode> to 121 |
| Port Airtel mubile number | send sms port <mobile number> to 1900 |
| Find Nearest Airtel store address check |
send sms STORE to 121 |
Mobile Number Portability(MNP)
Airtel Postpaid
| Circle | Phone Number |
|---|---|
| Chennai / Tamil Nadu | 9840012345 9894012345 |
| AP and Telangana | 9849012345 |
| Assam | 9954012345 |
| Bihar and Jharkhand | 9934012345 |
| Delhi NCR | 9810012345 |
| Gujarat | 9898012345 |
| Haryana | 9896012345 |
| Himachal Pradesh | 9816012345 |
| Jammu and Kashmir | 9906012345 |
| Karnataka | 9845012345 |
| Kerala | 9895012345 |
| Kolkata | 9831012345 |
| Maharashtra and Goa | 9890012345 |
| MP and Chattisgarh | 9893012345 |
| Mumbai | 9892012345 |
| North East | 9862012345 |
| Orissa | 9937012345 |
| Punjab | 9815012345 |
| Rajasthan | 9829012345 |
| UP East | 9935012345 |
| UP West and Uttarakhand | 9897012345 |
| West Bengal | 9933012345 |
Airtel Postpaid Short Ussd Codes
| Airtel postpaid due amount check | send sms "OT" to 121 |
| Airtel postpaid current usage check | send an sms "UNB" to 121 |
| Airtel postpaid bill payment check | send an sms "PMT" to 121 |
| Airtel postpaid bill summary check | send an sms "BILL" to 121 |
| Airtel postpaid current bill plan | send an sms "BP" to 121 |
| Stop Airtel postpaid E-bill | send an sms "EBILL" to 121 |
| Last 3 payment details | SMS PAY to 121 |
| Service Request Status | SMS SR to 121 |
| New Bill Plans | SMS NBP to 121 |
| One time email bill | SMS EBILL <Email ID> <month> to 121 |
| Email bill subscription | SMS STOPPAPER <E mail ID> to 121 |
| Airtel postpaid due amount check | *121*1# |
| Airtel postpaid current usage check | *121*2# |
| Airtel postpaid bill payment check | *121*4# |
| Airtel postpaid bill summary check | *121*5# |
| Stop Airtel postpaid E-bill | *121*11# |
Do Not Disturb (DND)
Grievance Redressal Procedure
- If you have any query first contact at customer care center 121 or email at 121 [at] airtel [dot] com
- In case you don't get satisfactory resolution of your query, you can contact Nodal Officers (Mon-Fri, 9:30 am to 6:30 pm) with complaint reference number and details of grievance, the details of the nodal officers of the circle are given below:
Airtel Mobile All India Nodal Officer List
| Circle | contact | Address | |
|---|---|---|---|
| Chennai | 9952434865 | nodalofficer [dot] tn [at] in [dot] airtel [dot] com | Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church road, Mylapore Chennai 600004 |
| AP and Telangana | 9959334865 | Nodalofficer [dot] andhra [at] in [dot] airtel [dot] com | Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016 |
| Assam | 9957134865 | nodalofficer [dot] nesa [at] in [dot] airtel [dot] com | Bharti Airtel Limited, Bharti House, Six mile Khanapara, Guwahati - 781022 |
| Haryana | 9996034865 | nodalofficer [dot] har [at] in [dot] airtel [dot] com | Bharti Airtel Limited, Plot No 41 & 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , state- Haryana |
| Kerala | 9995834865 | nodalofficer [dot] ker [at] in [dot] airtel [dot] com | Bharti Airtel Limited, SL Avenue, N H Bypass Kundanoor Jn,Maradu P O Kochi, 682304, Kerala |
| Orissa | 9937449253 | nodalofficer [dot] orissa [at] in [dot] airtel [dot] com | Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha |
| Maharashtra and Goa |
9987234865 | nodalofficer [dot] mah [at] in [dot] airtel [dot] com | Bharti Airtel limited, Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014 |
| Mumbai | 9987234865 | nodalofficer [dot] mumbai [at] in [dot] airtel [dot] com | Bharti Airtel Limited, 7th Floor , Interface Building No 7 , Mindspace , Link Road , Malad west , Mumbai - 400064 , Maharashtra |
| Tamil Nadu | 9952434865 | nodalofficer [dot] tn [at] in [dot] airtel [dot] com | Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church road, Mylapore Chennai 600004 |
| UP East | 9935334865 | nodalofficer [dot] upe [at] in [dot] airtel [dot] com | Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010 |
| UP West and Uttarakhand |
9897534865 | nodalofficer [dot] upw [at] in [dot] airtel [dot] com | Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh |
| Kolkata | 9831234865 | nodalofficer [dot] wb [at] in [dot] airtel [dot] com | Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal |
| Bihar and Jharkhand |
9934334865 | nodalofficer [dot] bih [at] in [dot] airtel [dot] com | Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India |
| Delhi NCR | 9818334865 | nodalofficer [dot] del [at] in [dot] airtel [dot] com | Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015 |
| Gujarat | 7490034865 | nodalofficer [dot] guj [at] in [dot] airtel [dot] com | Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad-380054 |
| Himachal Pradesh | 9805034865 | nodalofficer [dot] hp [at] in [dot] airtel [dot] com | Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009 |
| Jammu and Kashmir |
9797334865 | nodalofficer [dot] jk [at] in [dot] airtel [dot] com | Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu & Kashmir 180012 |
| Karnataka | 9972534865 | nodalofficer [dot] kk [at] in [dot] airtel [dot] com | Bharti Airtel Limited, No 55, divyashree towers ,Bannerghatta Road Bangalore-560029 |
| MP and Chattisgarh |
9893134865 | nodalofficer [dot] mpcg [at] in [dot] airtel [dot] com | Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh |
| North East | 9612034865 | nodalofficer [dot] nesa [at] in [dot] airtel [dot] com | Bharti Hexacom Limited, Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong-793003 |
| West Bengal | 9831234865 | nodalofficer [dot] wb [at] in [dot] airtel [dot] com | Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal |
| Punjab | 9878434865 | nodalofficer [dot] pb [at] in [dot] airtel [dot] com | Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101 |
| Rajasthan | 9928034865 | nodalofficer [dot] raj [at] in [dot] airtel [dot] com | Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan |
If the resolution provided by the nodal officers is not satisfactory, then you may file an Appeal with the Appellate Authority (9:30 am to 6:30 pm from Mon-Fri), the conatct details of the appellate authority given below:
- While raising an appeal to the Appellate Authority, the Service Request No. shared by the complaint center should be available.
- The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
- The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
Appellate Authority
| Circle | Phone No. | Email Address | Office Address Bharti Airtel Limited |
|---|---|---|---|
| Bihar and Jharkhand |
9934844866 | appellate [dot] bihar [at] in [dot] airtel [dot] com | Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India |
| AP and Telangana |
9959444865 | appellate [dot] andhra [at] in [dot] airtel [dot] com | Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016 |
| Assam | 9957599118 | appellate [dot] nesa [at] in [dot] airtel [dot] com | Bharti House, Six mile Khanapara, Guwahati - 781022 |
| Haryana | 9729044865 | appellate [dot] har [at] in [dot] airtel [dot] com | Plot No 41 & 42, Industrial Park , Sector 2, Growth Center, Saha, Distt Ambala , state- Haryana |
| Jammu and Kashmir |
9797344865 | appellate [dot] jk [at] in [dot] airtel [dot] com | B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012 |
| Karnataka | 9972544865 | appellate [dot] kk [at] in [dot] airtel [dot] com | No 55, divyashree towers , Bannerghatta Road Bangalore - 560029 |
| Kerala | 9995844865 | appellate [dot] ker [at] in [dot] airtel [dot] com | SL Avenue, N H Bypass Kundanoor Jn, Maradu P O Kochi, 682304, Kerala |
| MP and Chattisgarh |
9981544865 | appellate [dot] mpcg [at] in [dot] airtel [dot] com | 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh |
| Mumbai | 9987244865 | appellate [dot] mumbai [at] in [dot] airtel [dot] com | 7th Floor , Interface Building No 7 , Mindspace , Link Road , Malad west , Mumbai - 400064 , Maharashtra |
| North East | 9612906264 | appellate [dot] nesa [at] in [dot] airtel [dot] com | Bharti Hexacom Limited,Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003 |
| Orissa | 9937044865 | appellate [dot] orissa [at] in [dot] airtel [dot] com | Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha |
| Tamil Nadu | 9940644865 | appellate [dot] tn [at] in [dot] airtel [dot] com | No 42/147 & 44/146 Santhome High Road & Rosary Church road, Mylapore Chennai 600004 |
| Chennai | 9940644865 | appellate [dot] tn [at] in [dot] airtel [dot] com | No 42/147 & 44/146 Santhome High Road & Rosary Church road, Mylapore Chennai 600004 |
| Delhi NCR | 9958444865 | appellate [dot] del [at] in [dot] airtel [dot] com | Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015 |
| Gujarat | 9724544865 | appellate [dot] guj [at] in [dot] airtel [dot] com | Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054 |
| Himachal Pradesh |
9805044865 | appellate [dot] hp [at] in [dot] airtel [dot] com | Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009 |
| Kolkata | 9831844865 | appellate [dot] wb [at] in [dot] airtel [dot] com | Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal |
| Maharashtra and Goa |
9987244865 | appellate [dot] mah [at] in [dot] airtel [dot] com | Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014 |
| Punjab | 9878444865 | appellate [dot] pb [at] in [dot] airtel [dot] com | Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101 |
| Rajasthan | 9928944865 | appellate [dot] raj [at] in [dot] airtel [dot] com | Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan |
| UP East | 9794544865 | appellate [dot] upe [at] in [dot] airtel [dot] com | TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010 |
| UP West and Uttarakhand |
9997444865 | appellate [dot] upw [at] in [dot] airtel [dot] com | B38/C1, Sector 57, Noida- 201301 Uttar Pradesh |
| West Bengal | 9831844865 | appellate [dot] wb [at] in [dot] airtel [dot] com | Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal |
The Appellate Authority will revert with resolution within 39 days from the date of filing the appeal.
Grievance Redressal - Related to Airtel Thanks App
If you have any grievance or concerns with respect to any content available on
Airtel Thanks, please write to our Grievance Officer at the below mentioned email ID.
| Name | Nitin Grover |
|---|---|
| Content [dot] Grievance [at] airtel [dot] com | |
| Address | Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015 |