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AJIO Customer Care No. 1800 889 9991

25 Oct, 2024 05:10 AM

Organization:

Reliance Jio

Toll free Number(s):

1800 889 9991 (For Customer Support )

Website:

Check Official Website

IVRS Menu

1800 889 9991

First Select your preferred language

Press 1- To know how to apply coupons
Press 2- To know about your order status
Press 3- To know about return or exchange
Press 4- To know about refunds
Press 5- To know about order cancellation
Press 0- To Repeat

Emails

customercare [at] ajio [dot] com (For Customer Support)
grievance [dot] officer [at] ajio [dot] com (Any grievances
relating to the Cancellation, Return and Refund)

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Important Links

Customer Care Faq's On
- Return
- Refunds
- Cancellation
- Shipping
- Payments
Shop Stores

Return & Refund

The dispatch of the purchased Products, should the User decide to cancel the purchase,
the User can do so by referencing the unique tracking identity number received by the
User and requesting AJIO to process a cancellation by sending an email to customercare [at] ajio [dot] com.
The conditions and cases under which returns will be accepted and check the Products
display page for Product specific return information.
Product Category Return Period Fashion And
Lifestyle Products Any apparel,
accessories,
footwear,
sunglasses, etc. 15 days from the date of delivery-
as long as the product is unused
and the price tags are intact. Electronic Products Smartphones,
Jio MyFi devices,
accessories, smart
watches, pen drives,
hard disks, speakers,
power banks, etc. 7 days from the date of delivery-
only if there is apparent visible
damage, or key product-related defects.

In case of any issues after 7
days from the date of delivery:

(a) If relating to Jio MyFi devices
and LYF F1 smartphones, Users
may visit the Jio Service Centre.

(b) If relating to products other than
those specified in (a) above, Users
may contact the manufacturer directly
under the product warranty provided
by the manufacturer (if any). Toys Various toys 10 days from the date of delivery-
as long as the product is unused
and the price tags are intact. Accessories Watches (analog & digital) 7 days from the date of delivery-
as long as the product is returned in
its original packaging along with the
guarantee card and manuals (if any),
and all the protective coverage is intact. Precious And
Fashion Jewellery Bracelets, Kadas,
Chains, Earrings,
Rings, Bangles,
Necklaces, T raditional
Jewellery,Pendants Easy 7 days return, exchange
unavailable, as is applicable to the
relevant product on the product
d isplay page – as long as all the
certificates are returned, and the
articles are in the original packaging. Gold And Silver
Coins And Bar And Idols Idols & Coins Non-Returnable and Non-Exchangeable Sarees And
Unstitched Fabrics Sarees, Dupattas,
Shawls & Wraps,
Stoles & Scarves,
Dress material,
Blouse and Blouse pcs Easy 7 days return from the date of
delivery - as long as the product is
unused and the price tags are intact.
Sarees with blouse pcs cut off will
not be accepted. Dress materials with
any parts missing will not be accepted. Accessories And More Home Fragrances,
Table Napkins,
Coasters & Placemats,
Stationery & Organisers,
Hair Care Accessories,
Oils & Spa,Hair Accessories,
Creative & Educational etc. No Returns And Exchange Silver Jewellery Bracelets & Kadas,
Chains,Cufflinks &
Tiepins,Earrings,Rings,
Pendants,Rakhis,Silver
Articles,TraditionalJewellery,
Bracelets & Bangles,
Hair Accessories,
Jewellery Sets, Necklaces
& Pendants, Anklets,Nose Pins Easy 7 days return, exchange
unavailable. Returns Policies may
vary based on products and promotions
For more information please read.

Registered Office

3rd Floor, Court House,
Lokmanya Tilak Marg,
Dhobi Talao, Mumbai
–400 002,Maharashtra