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Amazon pay Customer Care No. 1800 1200 1571

Amazon pay Customer Care No. 1800 1200 1571

  • 24 Oct, 2024 02:10 PM

Organization: 

Amazon.in

Toll free Number(s): 

1800 1200 1571 (For Customer Support)

1800 3000 2057 (For Support)

Website: 

Check Official Website

IVRS Menu: 1800 1200 1571

  • Press 1: For questions related to Amazon Pay.
  • Press 2: For other isuues.

Emails

Important Links

Grievance Redressal for Customer

Level 1: Customer Support

  • You can contact 24x7 customer service team Or call at 180030001571, the team will address your Concern/Query within 7 business days.

Level 2: Customer Service Escalation

  • If your Concern/Query is not addressed within the promised timeline or you are dissatisfied with the response from Level 1, then you can reach out to escalation desk via email at amazonpay-escalation [at] amazonpay [dot] in, which will be proccessed within 5 business days from receipt of your email.

Level 3: Grievance Officer

  • If your Query/Complaint is not resolved by the details given at Level 2/1, then you can contact to Grievance Officer, at amazonpay-grievance-officer [at] amazonpay [dot] in, they will respond within 3 business days from the date of receipt of your email.

Level 4: Nodal Officer

  • If your Query is still not solved, then you can Contact to Nodal Officer via email at amazonpay-nodal-officer [at] amazonpay [dot] in, which will be processed within 3 business days from the date of receipt of your email.

Grievance Redressal for Merchant

Level 1: Merchant Support

  • If you have any Query/Complaint, then you can reach out to escalation desk via email at merchant-escalations [at] amazonpay [dot] in, which will be processed within 7 business days.

Level 2: Grievance Officer

  • If your Query/Grievance remains unresolved contact Grievance Officer at amazonpay-merchant-grievance-officer [at] amazonpay [dot] in 
    with the details of your interaction/grievance. They will respond within 5 business days from the date of receipt of your email.

Level 3: Nodal Officer

  • If your grievance remains unresolved to your satisfaction despite escalating to Grievance Officer, you can reach out to Nodal Officer
    via email at amazonpay-merchant-nodal-officer [at] amazonpay [dot] in. They will respond within 5 business days from the date of receipt of your email.
  • In case you have not received a reply within 30 days of filing your complaint, contact Compliant Management System (CMS) Portal.

Steps to Contact Amazon Pay Support

Amazon Customers