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ASA India Customer Care No. 1800 1201 15566
All India Number(s):
033-2357 8508 (Contact Support)
033-2357 8518 (For Query)
Website:
- india [at] asaindiamf [dot] com (For General Query)
Grievance Redressal Procedure
Level 1
- If you have any query/complaint, then you can contact to the higher level of staff (Branch Manager, Regional Manager or District Manager)
- You can also call at Tollfree No.: 1800120115566 or you can also post your complaint at:
Address: ASA International India Microfinance Limited,
Victoria Park, 4th Floor, GN - 37/2, Sector -V,
Salt Lake City, Kolkata -700091 West Bengal - Your complaint will be addressed within 48 hours to a week time.
Level 2
- If your query/complaint is still not solved within a given time period, then you can contact to the Complaints Redressal Officer/Nodal Officer.
Name: Ms. Vanita Mundhra, Company Secretary
Contact No.: 033-23578508, 033-23578518 (Timing- 10am-5pm)
Email: Vanita [at] asaindiamf [dot] com
Level 3
- If you are not satisfied by the Complaints Redressal Officer/Nodal Officer, then you can contact to the Officer-in-charge of the Regional Office of DNBS of RBI.
Contact No.: 033-22307850, 033-22308331
Email: dnbskolkata [at] rbi [dot] org [dot] in
Address: Department of Non Banking Supervision, Reserve
Bank of India, 15, Netaji Subhas Road, Kolkata- 700001
Registered/Corporate Office
ASA International India Microfinance Ltd. ,
Block GN-37/2, Victoria Park, 4th Floor, Sector
V, Salt Lake City, Kolkata 700 091, West Bengal, India