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AU Small Finance Bank Toll Free No. 1800 1200 1200
Organization:
Toll free Number(s):
1800 1200 1200 (Customer Support, 24*7)
1800 26 66677 (For General Queries)
1800 120 2586 (Missed Call No. - To get mini statement)
1800 121 2586 (Missed Call No. - To get Account Balance)
1800 1200 1500 (For Credit Card Queries- 24X7)
1800 313 313 (For Fincare Small Finance Bank Products/Services)
All India Number(s):
1860 1200 1200 (Customer support)
0141-7141 000 (For General Query/ Complain/ Service Request)
0141-6133 000 (Other no. for General Query/Complain)
0141-3071 800 (General queries)
0141-714 1100 (Credit Card Queries)
8383 8383 99 (WhatsApp Banking)
9594 688 881 (To get your FASTAG balance)
Website:
IVRS Menu: 1800 1200 1200 / 1800 26 66677
Select your preferred language
- Press 1: To Report Fraud or Unauthorised electronic Transaction
- Press 2: To Block ATM or Debit Card
- Press 3: To Generate ATM Pin
- Press 4: For Banking Services
- Press 5: For Query on Loan Services
- Press 6: For New Products and Services
- Connect to Customer Care Executive.
- customercare [at] aubank [dot] in (For general query/complain/ service request)
- customerservice [at] fincarebank [dot] com (For fincare small finance bank products/services)
- creditcard [dot] support [at] aubank [dot] in (Credit card queries)
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Important Links
Customer Support
| Sr No. | Service | Contact Number | Email ID |
|---|---|---|---|
| 1 | 24X7 Customer Care (For general query/complain/ service request) | 1800 1200 1200 (Toll free numbers) 1800 26 66677 (Toll free numbers) |
customercare [at] aubank [dot] in |
| 1860 1200 1200 (Non-Toll free numbers) 0141 - 7141000 (Non-Toll free numbers) 0141 - 6133000 (Non-Toll free numbers) 0141 - 3071800 (Non-Toll free numbers) |
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| 2 | Credit Card | 1800 1200 1500 (Toll free numbers) | creditcard [dot] support [at] aubank [dot] in creditcard [dot] priority [at] aubank [dot] in (For Vetta, Zenith and Zenith+ customers) |
| 0141-7141100 (Non-Toll free numbers) 0141-4455000 (Non-Toll free numbers) | customercare [at] rewardz [dot] aubank [dot] in (Reward Points related) corpcc [dot] support [at] aubank [dot] in (For Commercial Credit Cards customers) |
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| 3 | NRI Services (Specialized service desk to serve NRI customers) | - | nriservices [at] aubank [dot] in |
| 4 | For Fincare Small Finance Bank Products/Services | 1800 313 313 (Toll free) Available from 8am to 8pm (Monday to Saturday) on Bank working days |
customerservice [at] fincarebank [dot] com |
| 5 | Technical Support Desk (8am to 8pm)
, For assistance on technical issues / features of Digital Products viz. Internet Banking, Debit Card Service, UPI-QR, Video KYC, AU Abhi, Auro-Chatbot, Fastag) |
- | tech [dot] support [at] aubank [dot] in |
| 6 | NRI Services (Specialized service desk to serve NRI customers) | - | nriservices [at] aubank [dot] in |
| 7 | Service requests (Raise And track service requests) | - | To submit your complaint, To check the status of your service request, |
Grievance Redressal
For Customer Grievance
- If you have any query, contact the customer care at 180012001200 / 1800313313 (For Fincare Small Finance Bank Products/Services) or email at customercare [at] aubank [dot] in.
- You can also contact the respected bank branch manager with your query.
- In case of non-resolution of grievances within 7 days, they may escalate their grievance to the Regional Nodal Officer and thereafter to the Principal Nodal Officer after expiry of further 7 days.
Regional Nodal Officer
| Sr No. | Region | Contact Number | Email ID | Address AU Small Finance Bank Limited |
|---|---|---|---|---|
| 1 | Rajasthan | 9773338508 | rno [dot] jaipur [at] aubank [dot] in | Plot No. C-6, Harikishan Somani Marg, Ajmer Road, Jaipur, Rajasthan, PIN - 302001 |
| 2 | Madhya Pradesh | 8108119708 | rno [dot] bhopal [at] aubank [dot] in | 6th Floor, Dhan Trident Block No. B-3, PU-4, Building, Near Vijay Nagar, AB Road, Indore - 452010 |
| 3 | Chhattisgarh | 8108119708 | rno [dot] raipur [at] aubank [dot] in | Plot No. 22, Sheet No. 9, Near Daga Petrol Pump, Fafadik Chowk, Raipur, Chattisgarh, PIN - 492001 |
| 4 | Maharashtra and Goa | 8422879342 | rno [dot] mumbai [at] aubank [dot] in | Corporate House, G Block, 2nd Floor, Kanakia Zillion, Junction of LBS And CST Marg, BKC Annex, Kurla (West), Mumbai, PIN - 400070 |
| 5 | Delhi, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | 8130096629 | rno [dot] delhi [at] aubank [dot] in | F-4, Ground Floor, East of Kailash, New Delhi, PIN - 110024 |
| 6 | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. | 9773380617 | rno [dot] chandigarh [at] aubank [dot] in | SCO 45 – 46, Sector 8 C, Chandigarh, PIN - 160018 |
| 7 | Gujarat | 8980027630 | rno [dot] ahmedabad [at] aubank [dot] in | Ground floor, Sheetal Varsha Complex, Shivranjani, Cross Road, Satellite, Ahmedabad, PIN - 380015 |
| 8 | Karnataka | 8306994023 | rno [dot] bangalore [at] aubank [dot] in | AU Small Finance Bank Ltd Ground And First Floor, Smart Avenue No. 28 Residency Road, Bangalaore-560025 |
| 9 | Union Territories of Jammu And Kashmir and Ladakh | 9773380617 | rno [dot] jammu [at] aubank [dot] in | Sh. Hardev Singh, Khasra No. 8, Shivaji Chowk, Sector 14, Ground Floor, Near Zorawar Singh Chowk, Nanak Nagar, Bahu Plaza, Jammu - 180004 |
| 10 | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha) and Dehradun | 8130222154 | rno [dot] kanpur [at] aubank [dot] in | SCO No. 240, Sector 12, Part 1, Urban Estate, Karnal, Haryana 132001 |
| 11 | West Bengal | 8905111320 | rno [dot] Kolkata [at] aubank [dot] in | 56A, Hemanta Basu Sarani, Stephen House, BBD Bag, KOLKATA-700001 |
| 12 | Telangana And Andhra Pradesh | 9257021014 | rno [dot] hyderabad [at] aubank [dot] in | 3-5-908/1,2,3, Ground Floor, Himayat Nager, Hyderabad – 500029 |
| 13 | Odisha | 8905111320 | rno [dot] bhubaneshwar [at] aubank [dot] in | Plot No - 123, 124, Cuttack Puri Road, Laxmisagar - 1, Unit No-30, Khurda, Bhubaneswar – 751006 |
| 14 | Tamil Nadu And Kerala | 9773351909 | rno [dot] chennai [at] aubank [dot] in | NO. 137, Anna Salai, Mount Road, Chennai - 600002 |
| 15 | Bihar | 8905111320 | rno [dot] patna [at] aubank [dot] in | Ground Floor, Chandi House, Exhibition Road, Patna- 800001, Bihar, India |
| 16 | Jharkhand | 8905111320 | rno [dot] ranchi [at] aubank [dot] in | 101-102 Ist floor H-Square, opp. Westside, Lalpur, Ranchi-834001,Jharkhand, India |
| 17 | Haryana | 8130222154 | rno [dot] haryana [at] aubank [dot] in | SCO No. 240, Sector 12, Part 1, Urban Estate, Karnal, Haryana 132001 |
| 18 | Assam | 8905111320 | rno [dot] guwahati [at] aubank [dot] in | Ground Floor, NBS Tower, G S RD, Near Datamation, Bora Service, Guwahati, Assam 781007, India |
Details of Principal Nodal Officer
Mr. Deepak Babber
AU Small Finance Bank Limited
Bank House, 6th Floor, Mile 0, Ajmer Road, Jaipur, Rajasthan, PIN - 302001
Contact Number: 0141-6660645
Email Id: pno [at] aubank [dot] in
If you are still not satisfied with the resolution provided, you may approach to Banking Ombudsman, Reserve Bank of India to lodge a complaint at Complaint Management System (CMS) Portal
Head Branch Banking
You will receive a response within 3 business days from receiving your email.
| Sr No. | Department | Emails |
|---|---|---|
| 1 | Group Head Liabilities | chief [dot] branchbanking [at] aubank [dot] in |
| 2 | Chief of Wheels (Vehicle Loan) | chief [dot] wheels [at] aubank [dot] in |
| 3 | Head of SBL (Secured Business Loan) | chief [dot] SBL [at] aubank [dot] in |
| 4 | Head of Commercial Banking (Business Banking, REG And NBFC Funding) |
chief [dot] smallmidcorporates [at] aubank [dot] in |
| 5 | Head of Credit Card Business | head [dot] creditcard [at] aubank [dot] in |
| 6 | National Business Manager Home Loan | head [dot] homeloan [at] aubank [dot] in |
| 7 | Business Head- Merchant Solution Group | headmerchantsolution [at] aubank [dot] in |
You may write to Business Heads at: AU Small Finance Bank Limited |
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The contact details of Managing Director And CEO are as follows: Managing Director and CEO |
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Form Center
Offices Address
| Sr No. | Name | Contact Details |
|---|---|---|
| 1 | Registered Office | 19A, Dhuleshwar Garden, Ajmer Road, Jaipur – 302001 Rajasthan, India Contact : 0141-4110060 |
| 2 | Head Office | Bank House, Mile 0, Ajmer Road, Jaipur – 302001 Rajasthan, India Contact : 0141-6660666 |
| 3 | Corporate Office | 5th Floor, E-Wing, Kanakia Zillion, Junction of CST Road And LBS Marg Kurla (West), Mumbai – 400070, Maharashtra Contact No: 022-62490600 |