Bajaj Capital Customer Care No. 1800 313 123 123

Organization: 

Toll free Number(s): 

1800 313 123 123 (For Mututal Fund and Investment)

1800 212 123 123 (For Insurance)

1800 3000 6000 (For Open Demat Account)

All India Number(s): 

7678 123 123 (Customer care, Mon-Sat, 10am-6pm)

011-6130 4334 (For Customer Service)

Website: 

Check Official Website

Emails

• contactus [at] bajajcapital [dot] com (For Customer care)
• info [at] bajajcapital [dot] com (For Feedback)
• info [at] bajajcapitalinsurance [dot] com (For Insurance Related Query)
• npsgrievance [at] bajajcapital [dot] com (For National Pension System Grievance)
• fd [at] bajajcapital [dot] com (For Relationship Manager)
• mfconnect [at] bajajcapital [dot] com (For Mutual Fund Related Customer Care)
• mfao [at] bajajcapital [dot] com (Account Opening Related Queries)
• mfrms [at] bajajcapital [dot] com (Payment Related Queries)

Important Links

• Frequently Asked Questions(Grievance Complaint Redressal)
• Complaint/Feedback Form
• Help Centre/Branch Locator
• Relationship Managers(RM) Assistance

Regional Managers

Region	Name of the Head	Email
East, North West	Raj Kumar Dhall	rajkumard [at] bajajcapital [dot] com
South	George Thomas	georget [at] bajajcapital [dot] com

Zonal Managers

Name	Email	Address
East
Sudip Mukherjee	sudipm [at] bajajcapital [dot] com	All branches of Kolkota, Guwahati
Sunjeev Verma	sanjeevv [at] bajajcapital [dot] com	West Bengal, Jharkhand, Bihar, Tripura, Orissa
Santanu Bhattacharyya	santanub [at] bajajcapital [dot] com	Kolkata- Reginal Office
Saubhanik Datta	saubhanikd [at] bajajcapital [dot] com	Kolkata - LAP
West
Jignesh Viresh Parikh	jigneshp [at] bajajcapital [dot] com	Pune, Vadodara, Nagpur, Borivalli , Andheri, Ghatkopar
Debashish Mohanty	debashishm [at] bajajcapital [dot] com	Rest branches of Mumbai, Nasik, Ahemdabad, Rajkot
North
Santosh Kumar Mishra	santoshm [at] bajajcapital [dot] com	Ashok Vihar, Pacshim Vihar, Rajendra Palace, Bikaji Cama Palace, Kirti Nagar, Malviya Nagar, Connaught Place, Dehradun, Faridabad,Jaipur
Rajesh Jain	rajeshj [at] bajajcapital [dot] com	Ajmer, Sonipat, Gaziabad, Merrut, Noida Sec 51, Noida Sec 29, Noida Sec 41, Patparganj, Pitampura, Karkardooma, Vasant Kunj, Vaishali
Dhirendra Kumar	dhirendrak [at] bajajcapital [dot] com	Agra, Allahabad, Kanpur, Lucknow, Varanasi
Gulshan Rai	gulshanr [at] bajajcapital [dot] com	Gurgaon, Chandigarh, Bhopal, Ludhiana, Defence Colony, Nehru Place, Yusuf Sarai, Dwarka, Kalkaji, Janakpuri
Uttam Agarwal	uttama [at] bajajcapital [dot] com	NCR - LAP
South
Prateek Seth	prateeks [at] bajajcapital [dot] com	Karnataka, Andhra Pradesh
K P Pradeep Kumar	kppradeepkumar [at] bajajcapital [dot] com	Tamil Nadu & Kerela
R.Sekar	rsekar [at] bajajcapital [dot] com	Chennai

Office Locations

This Toll Free no. is same for all regions. 1800 313 123 123

Region	Address
Northern Region	Mezzanine Floor, 97, Bajaj House, Nehru Place, New Delhi - 110019, India
Eastern Region	10C, Hungerford Street, Ground Floor, Kolkata - 700071
Western Region	Unit no-941, Bldg-9,4th Floor, Solitaire Corporate Park, Andheri Kurla Road, Chakala, Andheri(E), Mumbai - 400093
Southern Region	Corporate Office (South), 3rd floor, 5-7/1, Industrial Estate, Guindy, chennai - 600032

Grievance Redressal

Level 1

• Registration of complaints:
  • Customer can lodge their complaint by toll free number 1800 313 123 123.
  • Grievance can also lodge by filling in the "Complaint Form"
  • Customer can also raised their complaints by visiting branch.
  • Complaint of Demat Services can be registered through calling
    on 1800 3000 6000 and by mailling dp [at] bajajcapital [dot] com.

Level 2

• Resolution of Complaints:
  • Maximum time for the responding to a complaint is 7 working days.
  • If any case needs additional time, Bajaj Capital will inform the client
    and regulators the reasons for delay in resolution and provide an expected
    time lines for resolution of the issue

Level 3

• Escalation of complaints:
  • If a client is not satisfied with the resolution provided through various
    channels, the client has the option to escalate the issues to a higher level,
    as per the escalation matrix given underneath.

  Escalation matrix
  If an interaction is not acted upon in 24 hours of receipt	Escalated to complaint [at] bajajcapital [dot] com
  If an interaction is not acted upon in 48 hours of receipt	Escalated to the Grievance Redressal Officer grievanceofficer [at] bajajcapital [dot] com
  If an interaction is not acted upon in 72 hours of receipt	Escalated to the Company Secretary compliance [at] bajajcapital [dot] com with a copy to CEO(ceo [at] bajajcapital [dot] com)

Registered Office

Bajaj Capital Limited
Mezzanine Floor, 97,
Bajaj House, Nehru Place,
New Delhi - 110019, India.

Corporate Office

Bajaj Capital Limited
Novus Tower, 1st Floor,
East Wing, Plot No. 18
Sector - 18, Gurugram,
Haryana 122015.

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