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Bank of China in India Contact No.
All India Number(s):
022-6824 6666 (Service Hotline)
Website:
Important Link
Mumbai Branch
| Swift code | Number | Fax | Address | |
|---|---|---|---|---|
| BKCHINBB | 022-68246666 | 022-68246667 | bocmumbai [at] bankofchina [dot] com | 4th Floor , 41-B, 4 North Avenue, Makermaxity, Bandra Kurla Complex (BKC), Bandra East, Mumbai - 400051 |
For service related information
Name: Sushmita Mukhia
Designation: Assistant Vice President
Ph: 022-68246643
Email:
sushmita [dot] mukhia [at] bankofchina [dot] com
Grievance Redressal
Level 1 : Registration of Complaints
- If you have any complaint, contact customer service officer at branch or register your grievances through the
complaint box available in the branch. - You can also lodge your complaint through bank's official website.
- You will receive a response within 7 working days.
Level 2 : Escalation of complaints
If you are not satisfied with the resolution provided through various channels, then you can directly contact to Principal Nodal officer:
- Harshal Tambulwadkar
- Bank of China – India Branch Add: 4th floor,
4th North Avenue, Maker Maxity.
Bandra Kurla Complex (E),
Mumbai 400051 - Number- 022-68246646
- Email- harshal [dot] tambulwadkar [at] bankofchina [dot] com
Level 3 : Banking Ombudsman
If still not satisfied or do not receive a response within one month, then you can approach the Banking Ombudsman.