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Bank of India Credit Card Customer Care No. 1800 220 088

Bank of India Credit Card Customer Care No. 1800 220 088

  • 24 Oct, 2024 02:10 PM

Organization: 

Bank of India

Toll free Number(s): 

1800 220 088 (Credit Card Enquiries/ Hotlisting)

1800 220 229 (For All Enquiries)

All India Number(s): 

022-4042 6005 (Hotlist No.)

022-4042 6006 (2nd Hotlist No.)

022-4091 9191 (For queries)

022-6131 2936 (Merchant Enrolment)

80109-68305 (Give Missed call for card)

76693-00024 (SMS )

Website: 

Check Official Website

IVRS Menu

1800 220 229

Press 1- If you face any problem in this epidemic of covid
Press 2- For Banking Services

Select your language,

  • Press 1- For blocking of debit or credit card
  • Press 2- For account balance
  • Press 3- For banking services
  • Press 4- For self pin generation services
  • Press 5- For stop cheque payment request
  • Press 6- For other banking services

Email

Important Links

BOI Credit Control App

Levels Escalation No. of
days to
resolve		 Particulars
Level - 1 Branch Level 5 days In case of any complaint, the matter may be first
brought to the notice of concerned
Branch Manager for immediate Redressal.
Online
Complaint
(OCRM)		 Alternatively, You may register complaint online,
for which an icon “Online Complaint (OCRM) “ has
been provided at home page of our Bank’s website. 
Upon lodging the complaint in OCRM, the system
provides a “Tracker ID’ as an acknowledgement and
also to track the progress of the complaint. You 
have to preserve the “Tracker ID” for future reference.
Level - 2 Zonal Level 3 days If the complaint is not redressed to Your satisfaction,
the matter may be taken up with the Zonal
Manager concerned (by giving tracking number/
reference number) whose name, address and other
details may be obtained by clicking the link below:
Level - 3 NBG Level 2 Days If still any complaint is not redressed, the matter may be
taken up with the next level i.e. NBG GM concerned
 (by giving tracking number/ reference number) 
whose name, address and other details may be
obtained by clicking the link below:
Level - 4 Chief Grievance
Redressal
Officer		 4 Days If you still feels unsatisfied with the responses
received you can address the complaint to the Bank’s
Nodal Officer at Head Office designated to deal with
your complaints/ grievances giving full details
of the case and giving tracking number/ reference number
on the below mentioned address
External Agencies 1 month In case your grievance does not get resolved at the
Bank Level within a month, please write to
the Banking Ombudsman

Head Office

Bank of India
Star House, C-5, "G" Block,
Bandra Kurla Complex,
Bandra (East), Mumbai 400 051.
Ph : 022-66684444

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