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BSES Yamuna Power Ltd. Customer Care No 011-3999 9808

24 Oct, 2024 02:10 PM

Organization:

bsesdelhi.com

Toll free Number(s):

19122 (Helpline, 24/7)

All India Number(s):

011-3999 9808 (Customer Support)

011-41999 808 (Street Light Emergency No.)

011-4124 7068 (Solar Net Metering Helpline No.)

87459 99808 (WhatsApp Support)

85888 92156 (Alternate No. For WhatsApp Support)

Website:

Check Official Website

IVRS Menu 011-39999808

Select your preferred language: (Hindi, English)

Press 1: For No supply related complaints
Press 2: For fire & shock
Press 3: For billing & metering
Press 4: For new connection & load enhancement etc.
Press 5: KCC & GCC customers
Press 6: For theft & harassment related complaints
Press 7: For duplicates bills or form request
Press 8: For registering call back request
Press 9: For electric vehicle and solor netmetering information

After press 2 And 5 call will be transfer to the customer care representative.

Emails

bypl [dot] customercare [at] relianceada [dot] com (Customer Support)
netmetering [dot] bypl [at] relianceada [dot] com (Meter Related Query)

Important Links

SMS Service

Type < EBILL > space YOUR 9 DIGIT CA NUMBER space E-MAIL ID and sent it to 5616108

Contacts Details

Business Manager
Division/Circle	Name	Contact No.	Email
Chandni Chowk	Sh. Rahimuddin	011-41249316	Rahim [dot] Din [at] relianceada [dot] com
Darya Ganj	Sh. Amit Gaur	011-41249039	Amit [dot] A [dot] Gaur [at] relinceada [dot] com
G.T. Road	Ms. Shalini Singh	011-41249272	Shalini [dot] singh [at] relianceada [dot] com
Karawal Nagar	Sh. Abhishek Sharma	011-41247305	Abhishek [dot] Sharma [at] relianceada [dot] com
Karkardooma	Sh.Pratyush Gupta	011-41247137	Pratyush [dot] Gupta [at] relianceada [dot] com
Krishna Nagar	Sh.Arvind Kumar Chaudhary	011-41249296	Arvind [dot] chaudhary [at] relianceada [dot] com
Laxmi Nagar	Sh. Sourav Bandyopadhyay	011-41249256	Sourav [dot] Bandyopadhyay [at] relianceada [dot] com
Mayur Vihar I and II	Sh. Deepak Kumar Saxena	011-41247408	Deepak [dot] K [dot] Saxena [at] relianceada [dot] com
Mayur Vihar III	Smt.Sapna Rathod	011-41247426	Sapana [dot] Rathod [at] relianceada [dot] com
Nand Nagri	Sh. Kumar Brajesh Ranjan	011-41247946	Kumar [dot] B [dot] Ranjan [at] relianceada [dot] com
Pahar Ganj	Sh.Bipin Anand	011-41249071	Bipin [dot] Anand [at] relianceada [dot] com
Patel Nagar	Sh.Swarup Mukhuty	011-41247228	Swarup [dot] Mukhuty [at] relianceada [dot] com
Shankar Road	Sh.Ankit Khandelwal	011-41249338	Ankit [dot] Khandelwal [at] relianceada [dot] com
Yamuna Vihar	Sh. Deepanshu Agarwal	011-41247270	Deepanshu [dot] Agarwal [at] relianceada [dot] com
Circle Head (Business)
Division/Circle	Name	Contact No.	Email
Central	Sh. Akash Chandra Supakar	011-41247363	Akash [dot] Supakar [at] relianceada [dot] com
North East	Sh. Madan Meena	011-41249329	Madan [dot] Meena [at] relianceada [dot] com
South East	Sh. Rajesh Srivastava	011-41249243	Nav [dot] yadav [at] relianceada [dot] com
Circle Head (O&M)
Division/Circle	Name	Contact No.	Email
Central	Sh.Sanjay Kumar	011-41247842	sanjay [dot] su [dot] kumar [at] relianceada [dot] com
North East	Sh.Sita Ram	011-41249328	sita [dot] ram [at] relianceada [dot] com
South East	Sh. N S Meena	011-41249240	nihal [dot] meena [at] relianceada [dot] com
Division Head (O&M)
Division/Circle	Name	Contact No.	Email
Chandni Chowk	Sh. Prabuddh Kumar	011-41249544	prabuddh [dot] kumar [at] relianceada [dot] com
Darya Ganj	Sh. Naresh Sagar	N/A	Naresh [dot] Sagar [at] relianceada [dot] com
G.T. Road	Sh. Aniruddha Arya	011-41247642	aniruddha [dot] arya [at] relianceada [dot] com
Karawal Nagar	Sh. Akshya Premi	011-41247309	Akshya [dot] premi [at] relianceada [dot] com
Karkardooma	Sh. Pal Singh	011-41247627	pal [dot] singh [at] relianceada [dot] com
Krishna Nagar	Sh. Avdesh Kumar	011-41247630	avdesh [dot] agarwal [at] relianceada [dot] com
Laxmi Nagar	Sh. Arvind Kumar Negi	011-41247634	arvind [dot] negi [at] relianceada [dot] com
Mayur Vihar I and II	Sh. Sanjay Agarwal	011-41247636	Sanjay [dot] agarwal [at] relianceada [dot] com
Mayur Vihar III	Sh. A K Jain	011-41247640	ajay [dot] ku [dot] jain [at] relianceada [dot] com
Nand Nagri	Sh.Rajiv Paliwal	011-41247645	rajiv [dot] paliwal [at] relianceada [dot] com
Pahar Ganj	Sh. Jagdish Pal	011-41247618	jagdish [dot] pal [at] relianceada [dot] com
Patel Nagar	Sh.Nepal Singh	011-41247244	nepal [dot] nimesh [at] relianceada [dot] com
Shankar Road	Sh. Rajendra Aggarwal	011-41247873	rajendra [dot] aggarwal [at] relianceada [dot] com
Yamuna Vihar	Sh.R S Sharma	011-41247269	radhey [dot] sh [dot] sharma [at] relianceada [dot] com
Focused Division Chief
Division/Circle	Name	Contact No.	Email
Chandni Chowk	Sh. R K Jain	011-41249221	rajesh [dot] ku [dot] jain [at] relianceada [dot] com
Darya Ganj	Sh.Chandra Pal Singh	011-41247615	Chandra [dot] Pal [dot] Singh [at] relianceada [dot] com
G T Road	Sh. Gyaneshwar Singh	N/A	gyaneshwar [dot] singh [at] relianceada [dot] com
Karawal Nagar	Sh.U K upadhya	011-41247295	upendra [dot] upadhyaya [at] relianceada [dot] com
Karkardooma	Sh. Shobha Ramdev	011-41249465	shobha [dot] ramdev [at] relianceada [dot] com
Krishna Nagar	Sh.Shobha Ram Dev	011-41249465	shobha [dot] ramdev [at] relianceada [dot] com
Laxmi Nagar	Sh. Pradeep Kumar Sharma	N/A	pradeep [dot] ku [dot] sharma [at] relianceada [dot] com
Mayur Vihar I and II	Sh. Pradeep Kumar Sharma	N/A	pradeep [dot] ku [dot] sharma [at] relianceada [dot] com
Mayur Vihar III	Sh. Pradeep Kumar Sharma	N/A	pradeep [dot] ku [dot] sharma [at] relianceada [dot] com
Nand Nagri	Sh. Gyaneshwar Singh	N/A	gyaneshwar [dot] singh [at] relianceada [dot] com
Pahar Ganj	Sh.R.K Jain	011-41249221	Rajesh [dot] ku [dot] Jain [at] relianceada [dot] com
Patel Nagar	Sh. N K Kaushal	N/A	narender [dot] kaushal [at] relianceada [dot] com
Shankar Road	Sh. N K Kaushal	N/A	narender [dot] kaushal [at] relianceada [dot] com
Yamuna Vihar	Sh.Rakesh Kumar	011-41247282	rakesh [dot] i [dot] kumar [at] relianceada [dot] com
Head (O&M) 11 KV
Division/Circle	Name	Contact No.	Email
BYPL	Sh.Devender Sharma	011-41249248	devender [dot] s [dot] sharma [at] relianceada [dot] com
Head Business
Division/Circle	Name	Contact No.	Email
BYPL	Sh.Brajesh Kumar	011-41249431	brajesh [dot] kumar [at] relianceada [dot] com
Head Business (Retail)
Division/Circle	Name	Contact No.	Email
BYPL	Sh Naveen Vats	011-41247120	naveen [dot] vats [at] relianceada [dot] com
Head (O&M)
Division/Circle	Name	Contact No.	Email
BYPL	Sh.Pareekshit Bhardwaj	011-41249846	pareekshit [dot] bhardwaj [at] relianceada [dot] com

Divisional Offices

Division Name	Address
Chandni Chowk	Substation Bldng, Near Town Hall, New Delhi 110006
Dariya Ganj	Kamla Market Office, Asaf Ali Marg New Delhi 110001
Pahar Ganj	11 Kv Substation,Near Aram Bagh Qtr Paharganj, New Delhi - 110055
Shankar Road	33 Kv,Substation Building, Shankar Road, New Delhi 110060
Patel Nagar	Substation Bldng, Block-18, East Patel Nagar,New Delhi -110018
Karkardooma	Bses Corporate Annexe ,Cbd-Iii Grid, Ground Floor,Opposite Agarwal Fun City Mall, Karkardooma, Delhi-110032
G T Road	Substation Bldg, Gt Road, Shahdara Adj To Hind Pocket Books , Delhi-110095
Krishna Nagar	F-15/2, Krishna Nagar, New Delhi 110051
Laxmi Nagar	East Guru Angad Nagar, Radhu Palace, Laxmi Nagar-110092
Mayur Vihar I-II	Substation Bldng, Adj To Lsc, Pocket 1, Mayur Vihar-1,New Delhi
Mayur Vihar -III	Substation Building -7, Near Somerville School, Vasundhara Enclave, Delhi 110096.
Yamuna Vihar	Substation Building At C-7, Yamuna Vihar, New Delhi - 110053
Karawal Nagar	66 Kv Grid Station,Bhagirathi, Near Gokul Puri Police Station, Yamuna Vihar,Delhi
Nand Nagri	C-102, Tahirpur Grid , Nandnagari New Delhi -110094

Consumer Grievances Process

Tier - I

For any complaint /request you can contact

011-39999808 (24/7 Customer Care)
Customer Care Centres (Mon-Fri 9:15am - 3:15pm & Sat 9:30am-1pm)
Online Cmplaint Paths -:
- Official website
- Email: bypl [dot] customercare [at] relianceada [dot] com
- BSES Mobile App
8588892156 (WhatsApp support to report theft information)
To report Unethical practice or corruption related complaints,
e-mail at bypl [dot] vigilance [at] relianceada [dot] com or you can contact 8010930719

If complaint is not resolved timely or you are not satisfied with the response you can contact customer care centers

Level 1: Customer Care Officer
Level 2: Business Manager
Level 3: Circle Head

If still not satisfied with the resolution consumer can contact

Level 4: Head (Customer Service)
Post: Head, Customer Care, BSES
Yamuna Power Limited
Corporate Annexe Building, CBD-3,
Karkardooma, Delhi-110032.
Email: bypl [dot] customercare [at] relianceada [dot] com

Tier - II

Sub-Station Building,
Adj to BYPL Head Office,
Near Karkardooma Courts,
Karkardooma, Delhi-110032
Ph: 8010939760
Email: cgrfbypl [at] hotmail [dot] com

Tier - III

If you are not satisfied with CGRF You can contact the electricity ombudsman at:

Address: B-53, Pashchimi Marg,
Opp. Tagore International School,
Vasant Vihar, New Delhi -110057
Ph: 011-26144979
Email: ombudsman [at] yahoo [dot] com

Solar Helpdesk Contact Support

BSES Yamuna Power Limited Key Consumer Cell, Sub-station No. 15, 9th Avenue I.P Extension,
Adjacent St Andrew Scouts Sr. Sec School Patparganj, Delhi-110092
011-41247005
Email: KCC [dot] BYPL [at] relianceada [dot] com

Nodal Officer for net metering

011-41247031 (Yogesh Kumar)
011-41247953 (Vikas Srivastava)
011-41247005 (KCC Consumer Help Desk)

Download Forms

Report Corruption

BYPL Vigilance Department
8010930719 (Telephonic Support)
8588892156 (WhatsApp Support)
Email: bypl [dot] vigilance [at] relianceada [dot] com

Head Office

For BSES Yamuna Power Limited Customers
Head-Customer Care, BSES Yamuna Power Ltd
BSES Corporate Annexe ,CBD-III GRID,First Floor,
Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032.