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BSNL Customer Care No.
Organization:
Toll free Number(s):
1800 4444 (Call/WhatsApp Support for FTTH broadband queries)
1800 345 1500 (Landline - From Other Operator Mobile or Landline)
198/1500/1800 345 1500 (For Landline, Broadband and FTTH Complaints)
1800 345 1504 (Broadband Complaint Booking)
1909 (DND from Landline / Mobile)
1500 (Landline/Broadband)
1503 (For Mobile Complaints)
1800 425 7007 (MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
All India Number(s):
94821 57007 (SMS Service)
Website:
Details for Complaint Procedure and contact details of Complaining Officer of your circle are also given on the back side of your Telephone Bills.
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Important Links
- Customer Support For Landline
- Customer Support For Mobile
- Customer Support For Broadband
- Frequently Asked Questions
Helpline Numbers
| Sr No. | Service Name | For Any Enquiry | To Apply |
|---|---|---|---|
| 1 | BSNL Landline | Basic services including broadband services helpline Number '1800-4444' |
Customer Service Center For Landline / Broadband |
| 2 | BSNL Mobile | BSNL Mobile all India Helpline Number '1503' Number '1800-180-1503' |
Customer Service Center For Mobile |
| 3 | BSNL Broadband | BSNL Broadband and Internet services Helpline Number '1800-4444' |
- |
| 4 | BSNL MPLS-VPN | BSNL MPLS Help Desk Number '1800-425-1957' |
- |
Customer Care Numbers
| Sr No. | Service Provider | Contact No. |
|---|---|---|
| 1 | Landline | 1500 from BSNL mobile or Landline 18003451500 (from other operator mobile or Landline) |
| 2 | GSM Postpaid / Prepaid | 1503 from BSNL mobile or Landline 18001801503 (from other operator mobile or Landline) |
| 3 | Broadband | 1504 from BSNL mobile or Landline 18003451504 (from other operator mobile or Landline) |
| 4 | WLL / CDMA | 1502 from BSNL mobile or Landline 18001801502 (from other operator mobile or Landline) |
| 5 | Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc) | 18004257007 SMS Short Code for BSNL- 57007 SMS Other Operators- 9482157007 Email Id- ebenquiry [at] bsnl [dot] co [dot] in Leased Line Call Centre: 1800-425-1957 |
Toll Free Numbers
- Some of the services are available in select cities only. Please check the availability in your city (from BSNL telephones)
| Sr No. | Services | Numbers |
|---|---|---|
| 1 | PSTN Call Center (for any queries related to landline telephone, ISDN etc. Also accessible from CellOne, Excel And Tarang phones) |
1500 |
| 2 | Kisan Call Center (for any queries related to agriculture) | 1551 |
| 3 | Emergency Helpline Number | 112 |
| 4 | Police | 100 |
| 5 | Fire | 101 |
| 6 | Ambulance | 102 |
| 7 | Billing complaint center | 166 / 1660-69 |
| 8 | Directory enquiry service | 197 |
| 9 | Telephone Complaint Booking | 198 |
| 10 | Emergency Relief Centre on National Highways | 1033 |
| 11 | Relief Commissioners of Central/State/Union territory | 1070 |
| 12 | Control room of District Collector/Magistrate | 1077 |
| 13 | Public Grievance Cell Telecom Circle HQs (BSNL Telangana) | 12727 |
| 14 | Women crisis response | 1091 |
| 15 | AIDS help line service | 1097 |
| 16 | Children in difficulty/ Child Distress Service | 1098 |
| 17 | National Directory Enquiry (NDQ) Service | 1583 |
| 18 | Maritime Search and Rescue control room of coastal guard | 1718 |
| 19 | Blood bank information Service | 1910 |
| 20 | Eye bank information service | 1919 |
| 21 | Change number announcement (Hindi) | 1951 |
| 22 | Anti Corruption Bureau Helpline | 1064 |
| 23 | Senior Citizen Helpline | 14567 |
| 24 | National Tele Mantel Health Program | 14416 |
| 25 | Cyber Crime Prevention for women and children | 155260 |
| 26 | National Customer helpline | 1915 |
| 27 | NHAI-Road Incedent Management Services | 1033 |
| 28 | Women And Child developmen | 14408 |
| 29 | Helpline for Drug Abusers | 14446 |
| 30 | Covid 19 Helpline | 1075 |
| 31 | UIDAI | 1946 |
| 32 | Helpline for Ayush Teleconferencing | 14443 |
For Complaints/Grievance
- You may use following toll free "consumer care numbers" for booking your complaints through Complaint Centers (Call Centers).
S. No. Type of Service Toll Free No. 1 For Basic Services including Broadband Services 1500 or 18004444 2 For GSM Mobile Services 1503 or 18001801503 3 For Broadband and Internet Services 18004444 4 For MPLS and other Data Services 18004251957 - You may also contact Appellate Authority in your Circle .
- If you are not able to get complaint redressed through the above officers, you can escalate the complaint at BSNL Corporate Office through letter/ e-mail or through telephone .
Sr No. Name of Public Grievance Officer/ Designation Contact No. Email Address 1 GM(CDN I) 011-23372200 ddgpg [at] bsnl [dot] co [dot] in Room No. 414, Bharat Sanchar Bhawan, Janpath , New Delhi-110001 2 DGM(CDN) 011-23734311 Room No. 29, IR Hall Eastern Court, Janpath , New Delhi-110001 - You can also escalate your complaints to CMD BSNL by email at cmdcomplaints [at] bsnl [dot] co [dot] in OR can book your Complaints Online .
- You can also escalate your complaints Centralized Public Grievance Redressal System (CPGRAMS) .
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Registered / Corporate Office
Bharat Sanchar Bhavan
Harish Chandra Mathur Lane
Janpath, New Delhi-110 001.