Home → C → Catholic Syrian Bank (CSB) Customer Care No. 1800 266 9090

Catholic Syrian Bank (CSB) Customer Care No. 1800 266 9090

25 Oct, 2024 05:10 AM

Organization:

Catholic Syrian Bank

Toll free Number(s):

1800 266 9090 (For Customer Support)

1800 891 3333 (For DigiSaathi, 24x7)

1800 891 14431 (Alternate No. For DigiSaathi, 24x7)

1930 (For Online Financial Fraud)

All India Number(s):

0422-222 8422 (For Contact Support)

0422-661 2300 (For Phone Banking)

0484-645 1631 (For ATM/ Lost Cards Related Queries)

0484-236 8032 (Alternate No. For ATM/ Lost Cards Related Queries)

0484-669 0850 (For Digital Payment Frauds)

90726 00128 (Alternate No. Frauds)

97029 88880 (For WhatsApp Support)

88288 00900 (For Instant Balance Enquiry via Missed Call)

Website:

Check Official Website

IVRS Menu : 1800 266 9090

Press 1- For atm card blocking and hostlisting
Press 2- For atm card enquiry
Press 3- For Internet banking services
Press 4- For mobile banking services
Press 5- For assistance on international fund transfer
Press 6- To repeat menu
Press 0- To go to main menu
Press 9- To talk to customer care executive

Emails

customercare [at] csb [dot] co [dot] in (For Customer Care Query)
atm [at] csb [dot] co [dot] in (For ATM/ Lost Cards Related Queries)
branchservice [at] csb [dot] co [dot] in (For Branch Services Queries)
upisupport [at] csb [dot] co [dot] in (For Query Related to UPI Transaction)
whatsapp [at] csb [dot] co [dot] in (For Query Related To WhatsApp Banking)
mobilebanking [at] csb [dot] co [dot] in (For Mobile Banking)
netbanking [at] csb [dot] co [dot] in (For Net Banking)

Important Links

Install Apps

SMS Services

Send SMS <CSBMOB> to 56161* from registered mobile number

Grievance Redressal Procedure

Level 1 :

If you have any query/ complaint, then you can reach to your nearest Branch with your query.
You can also fill this Customer Complaint Registration Form .

Level 2 :

If your query is still not heard or solved , then you can contact to the Zonal Nodal Officers given below :

Sr.No.	Zone	Officer	Contact No.	Email	Office Address
1	South Kerala and Ernakulam Zones (Kerala 1)	Mr Sujith P Rajan	9072666763 / 9747949042	sujithrajanp [at] csb [dot] co [dot] in	Zonal Office, Malankara Building Complex, Palayam, University Campus; P O, Thiruvananthapuram - 695 034 Kerala
2	Thrissur and North Kerala Zones (Kerala 2)	Mr Abhilash Johney	9072666764/ 9847077543	abhilashjohney [at] csb [dot] co [dot] in	CSB Bank, Head Office, CSB Bhavan, College Road, Thrissur - 680020
3	Chennai and Coimbatore Zones (Tamilnadu)	Ms Saranya R	9072666760/ 9942063813	rsaranya [at] csb [dot] co [dot] in	Zonal Office, 7th Floor, Rani Seethai Hall, Anna Salai, Chennai.
4	Karnataka and APT Zones	Mr Shreyas Damodar Nair	9072666762/ 9656305078	shreyasdamodarnair [at] csb [dot] co [dot] in	CSB Bank Ltd., Zonal Office Unit No. 501- A, 5th Floor 132, Devatha Plaza, Residency Road Bengaluru- 560025
5	West 1 and West II Zones	Mr Rahul Uttam Kadam	9072666757/ 7756073551	rahuluttam [at] csb [dot] co [dot] in	Zonal Office, CSB Bank Limited, Ground Floor, Mafatlal House, H T Parekh Marg, Churchgate, Mumbai
6	Northern Zone	Mr Dilip Magar	9072666758 / 9820598652	magardiliplahanu [at] csb [dot] co [dot] in	Zonal Office, Northern Zone, 1st and 2nd Floor, Sanatana Dharma World University Trust, 20, South Patel Nagar, New Delhi - 110008

Level 3 :

If you are still not satisfied by the resolution provided in the above levels , then you can contact to the Principal Nodal Officer of the Bank .
Ph: 0487-2333020
Email: pno [at] csb [dot] co [dot] in
Address: Principal Nodal Officer for Customer Grievances
CSB Bank Limited
Head Office, CSB Bhavan, St Marys College Road
Thrissur - 680020 Kerala

Level 4 :

You can also lodge your complaint online through RBI Ombudsman.

NEFT/ RTGS Customer Facilitation Centres

Internal Ombudsman Contacts

Sr.No.	Name	Designation	Contact No.	Address
1	Centralised Processing Cell	Forex Centralised Processing Cell (Forex CPC)	9072601520, 9072601522, forexcpc [at] csb [dot] co [dot] in	4th Floor, E-Block, Nelson Chambers 115, Nelson Manickam Road Chennai – 600 029 Tamil Nadu, India
2	Internal Ombudsman	Shri. Laxminarayana Rao	0487-2333020, laxminarayanarao [at] csb [dot] co [dot] in
3	International Banking Division (IBD)	Asst. General Manager	0484-6451637
4	International Banking Division (IBD)	Chief Manager	0484-2353313, 0484-6451643, 0484-6060257, 0484-2381936, 0484-2381933, 0484-2371301, 0484-2373231, 0484-2380441, 0484-2381829, Fax: 0484-2363302, ibdernakulam [at] csb [dot] co [dot] in	The CSB Ltd. International Banking Division Market Road, P.B No. 1156 Ernakulam,Kochi - 682 011
5	Know Your Customer Norms		0487-6619200, pmla [at] csb [dot] co [dot] in	Chief Compliance Officer Compliance and PMLA Department Head Office, CSB Bhavan, Thrissur

Small and Medium Enterprises (SMEs) Banking Officers

S. No	Region	Name	Contact No.	Email	Address
1	Chennai	Mr. Jinto Antony Kurian / Mr. James Xaviour	9176244055, 8939583399	jintokurian [at] csb [dot] co [dot] in , jamesxaviour [at] csb [dot] co [dot] in	Chennai, Puducherry, Nellore, Sriperumbudur, Vellore, Vaniyambadi, Cuddalore
2	Tiruppur	Mr. Brijesh M D	9787012400	brijeshmd [at] csb [dot] co [dot] in	Tiruppur, Avinashi, Erode, Salem, Palakkad, Karumathampatti, Gobi, Udumalpet, Pollachi
3	Coimbatore	Mr. Stalin S	9361165511	stalins [at] csb [dot] co [dot] in	Coimbatore, Annur, Madurai, Karur, Tirunelveli, Sathy, Avinashi, Dindugul, Trichy, Thanjavur
4	Bengaluru	Mr. Vijaykumar H Savla / Mr. Basawaraj Sonnada	8155999135, 7259173004	vijaykumarsavlah [at] csb [dot] co [dot] in , basawarajsonnada [at] csb [dot] co [dot] in	Bengaluru, Hosur, Belgaum
5	New Delhi	Mr. Vishal Vaibhav / Mr. Prahlad Giri	9919656644, 9953002584	vishalvaibhav [at] csb [dot] co [dot] in , prahladgiri [at] csb [dot] co [dot] in	Delhi, NCR, Chandigarh, Ludhiana, Jalandhar
6	Hyderabad	Mr. Vinay Madhogaria / Mr. Rahul Pugalia	9830404488, 8008811175	vinaymadhogaria [at] csb [dot] co [dot] in , rahulpugalia [at] csb [dot] co [dot] in	Hyderabad, Vijayawad
7	Ernakulam	Mr. Sabarinadh Sreedharan Pillai	9633303008	sabarinadhs [at] csb [dot] co [dot] in	Ernakulam, Kottayam, Muvattupzha
8	Thrissur	Mr. Ramesh P	8606107788	ramesh [dot] p [at] csb [dot] co [dot] in	Thrissur, Chalakuddy, Irinjalakuda, Kunnamkulam, Guruvayoor, Kozhikode, Kannur, Wayanad, Kasargod, Mangaluru, Malappuram
9	Pune	Mr. Biswarup Thakur	9930584990	biswarup [dot] thakur [at] csb [dot] co [dot] in	Pune
10	Mumbai	Mr. Mayank Kumar / Mr. Dheeraj Sawant	7800223311, 9819751616	mayankkumar [at] csb [dot] co [dot] in , dheerajpsawant [at] csb [dot] co [dot] in	Mumbai, Aurangabad, Nashik

NRI Cell

CSB Bank Ltd., Head Office, CSB
Bhavan, Thrissur – 680 020
Contact : 022-69805596, 022-69808665
Email : nri [at] csb [dot] co [dot] in

Form Center

Head Office

CSB Bank Ltd., CSB Bhavan, P.O
Box No. 502, St. Mary's College Road,
Thrissur - 680 020, Kerala, India.