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CC Avenue Customer Care No. 022-3515 5072
Organization:
All India Number(s):
022-3515 5072 (For Customer Care Support)
Website:
IVRS Menu : 022-35155072
- Press 1: For customer support
- Press 2: For technical support
- Press 3: For CC Avenue new account
- Press 4: For Merchant underwriting tea,
- Press 5: For Merchant Operation
- Press 6: For Fraud and risk team
- Press 7: For Account team
- contact [at] ccavenue [dot] com (For General Queries)
Install App
Important Link
- Contact Form
- Frequently Asked Questions
Other Emails
| Sr No. | Service Name | |
|---|---|---|
| 1 | Technical | service [at] ccavenue [dot] com |
| 2 | Account | accounts [at] ccavenue [dot] com |
| 3 | Cardholder Risk | risk [at] ccavenue [dot] com |
Grievance Redressal Procedure
Phone- 022-35155072 (Same For All)
- Disposal of Complaints
- Dispute Resolution Mechanism
- Refund Processing Timelines
| Sr No. | Level | Name | |
|---|---|---|---|
| Multilevel Support and Nodal Officer | |||
| 1 | Level I | Vishakha Solanki | nodalofficer [at] ccavenue [dot] com |
| 2 | Level II | Arbaaz Khan | nodalofficer [at] ccavenue [dot] com |
| Regulatory Nodal Officer | |||
| 3 | Level I | Aniket Shirkar | rbicompliance [at] ccavenue [dot] com |
| 4 | Level II | Rupali Yengde | rbicompliance [at] ccavenue [dot] com |
If your query will not resolve you may contact to the Banking Ombudsman.
Management Team
| Sr No. | Name | Designation | |
|---|---|---|---|
| 1 | Vishwas Patel | Joint Managing Director | vishwas [at] avenues [dot] info |
| 2 | Joint Managing Director | Joint Managing Director | vivek [at] avenues [dot] info |
| 3 | Anupama Salvi |
Director - New Business Development | anupama [at] avenues [dot] info |
| 4 | Ankit Patel |
Chief Technology Officer | ankit [at] avenues [dot] info |
| 5 | Smita Shetkar |
Chief Risk Office | smita [at] avenues [dot] info |
| 6 | Pankaj Dedhia |
Chief Business Officer | pankaj [at] avenues [dot] info |
| 7 | Baijul Mehta |
Chief Communication Officer | baijul [at] avenues [dot] info |
India Office Location
| Sr No. | Location | Address |
|---|---|---|
| 1 | Delhi | DBS Business Centre,1st Floor, World Trade Tower, Barakhambha Lane, Barakhambha Road, Connaught Place, New Delhi, Delhi 110001 |
| 2 | Pune | 7th Floor, Teerth Exchange, Pune Banglore Highway, Pashan Exit, next to Audi showroom, Mohan Nagar Co-Op Society, Baner, Pune, Maharashtra 411045. |
| 3 | Bangalore | Narayan Reddy Complex, 3rd Floor, Cornor Woods, Opp Vaibhav Theatre, Above Karnataka Bank, Sanjay Nagar, Bangalore - 5600094, India. |
| 4 | Chennai | HQ10 CoWorking Office, Bristol IT Park, Plot No. 10, 4th Floor, South Phase, Thiru.vi.Ka Industrial Estate, Guindy, Chennai - 600032, India. |
Global Offices
| Sr No. | Location | Contact No. | Address (Infibeam Avenues Ltd.) |
|---|---|---|---|
| 1 | United Arab Emirates | +971 4 5531029 | Dubai Internet City Building # 17, Level 2, Office # 253 Opp. DIC Metro Station (seaside), P.O. Box 500416, Dubai, United Arab Emirates |
| 2 | Kingdom of Saudi Arabia | +966 55 024 6031 | Unit No. 2, First Floor, Alakhwin Building, Al Amir Abdulaziz Ibn Musaid Ibn Jalawi, Al Murabba, 12613, Riyadh, Kingdom of Saudi Arabia. |
| 3 | United States Of America | N/A | CCAvenue US AI Fintech Inc. One Penn Plaza 36th Floor New York 10119, US |
Registered/Corporate Office Address
| Sr No. | Location | Office Name | Address |
|---|---|---|---|
| 1 | Ahmedabad | Registered | 28th Floor, Gift Two Tower, Block No. 56, Road 5C, Zone 5, Gift City, Gandhinagar - 382355. Gujarat, India. |
| 2 | Mumbai | Corporate | Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai - 400054. Maharashtra, India. 022-35155072 |