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Cholamandalam MS General Insurance Contact No. 1800 208 9100

24 Oct, 2024 03:10 PM

Organization:

Cholamandalam MS General Insurance Company Ltd.

Toll free Number(s):

1800 208 5544 (Customer Support 24hr, For Motor Products)

1800 208 9100 (Customer Support 24hr, For Health and other product)

All India Number(s):

044-4044 5400 (Contact Support)

73052 34433 (WhatsApp Support)

Website:

Check Official Website

IVRS Menu For 1800 208 9100

Please Select Your Preferred Language Press(1.English, 2.Hindi, 3.Tamil, 4.Telugu, 5.Malayalam, 6.Kannada )

Press 1: For Help
- Press 1: For Senior Citizen
- Press 2: For Other
Press 2: For Other
- Press 1: For Renewable
- Press 2: For Policy
- Press 3: For Claim
- Press 4: For Other Queries

Email

customercare [at] cholams [dot] murugappa [dot] com (Customer Support)

Important Links

Maximum Time for Various Services

S. No	Service	Maximum Turn Around Time
General
1	Processing of Proposal and Communication of decisions including requirements/issue of policy/Cancellations	15 Days
2	Obtaining Copy of the Proposal	30 Days
3	Post policy issue service requests concerning mistakes/Refund of proposal deposit and also Non-Claim Related service request	10 Days
	General Insurance
1	Survey report submission	30 Days
2	Insurer seeking addendum report	15 Days
3	Officer of settlement/Rejection of Claim after receiving first/addendum survey report	30 Days
Grievances
1	Acknowledging a Grievance	3 Days
2	Resolving a Grievance	15 Days

Grievance Redressal

Level 1

In case you have any grievance or complaint you can contact the following contacts:
- To Register your complaint Email to customercare [at] cholams [dot] murugappa [dot] com
- In Case of Senior Citizen email at seniorcitizensupport [at] cholams [dot] murugappa [dot] com or call
  Toll free 1800 208 9100 (for Health products)
- For Motor Products Call at 1800-208-5544
- For Health and Other Products Call at 1800-208-9100
- Addresst: Write to Manager, Grievance Cell,
  Hari Nivas Towers First Floor, #163, Thambu Chetty Street,
  Parry's Corner, Chennai - 600 001.
- Customers from abroad can call at +91 44 6166 3400

Level 2

In case you are not happy/dissatisfied with the resolution provided, have not received a response or delay of greater
than 7 working days you may Contact the Nodal Officer Nodalescalation [at] cholams [dot] murugappa [dot] com

Level 3

In case you are still unhappy with the response or have not received a response within 7 working days, you may Contact the
Chief Grievance Officer GRO [at] cholams [dot] murugappa [dot] com

Level 4

If after having followed the above steps and your issue still remain unresolved, you may approach the Insurance Ombudsman for Redressal.

Branch GRO Contact Details

Location	Operating Location	Name	Landline no	SCSM-Operation Office Address
Rest Of Tamilnadu	Coimbatore	Ramanathan S	0422-224011072	443, 3rd Floor, Magnum Towers, Dr. Nanjappa Road, Gandhipuram Coimbatore - 641 018
Rest Of Maharashtra	Pune	Sushil Pratap Singh Chauhan	7305509992	3rd Floor, Wellesly Court, Opp' National Inst. Of Virology Dr.Ambedkar Road, Pune 411001
West Bengal	Kolkata	Indrani Sarkar.	033-40848600	6A, Middleton street Chaabildaas towers 3rd Floor Kolkata :700071 Above ICICI bank
Odisha	Bhubaneshwar	Amaresh Panda	0744-9271461	PLOT NO- A/167,Sahid Nagar Near Sparsh Hospital Bhubaneswar- 751007
Mumbai &Goa	Andheri Leelabuspark	Deepak Kumar Srivastava	022-40302800	102 A,Ground Floor, Leela Business Park, Andheri Kurla road, Opp. Airport Road metro station, Marol Pipeline, Andheri (East), Mumbai 400 059
North East	Guwahati	Rupam Dutta	9150079581	4th Floor,Aastha Plaza, Opp S.B. Deorah College Near HP PETROL Pump Bora Service,Guwahati Assam-781007
Tamil Nadu - I	Chennai - Nungambakkam	Prakash K	044-42985875	Rain tree place, New No: 7 old No 9, 4th floor Mc Nichols road, chetpet, chennai 600 031.
Karnataka	Bangalore	Aresh A	080-46113418	Unit No 04, Ninth Floor(Level - 06), Golden Heights Complex, 59th 'C', Industrial Suburb, Rajajinagar 4th M Block, Bangalore - 560010.
Kerala	Cochin	Surendran V	0484-4616549	Office No L-5A, Municipal Door No- 46/3583/D4- D7, Level 5, (Fourth Floor) Nippion Q1, NH 66, Bypass, Vennala PO, Cochin, Kerala 682028.
Telangana	Hyderabad	Rajesh Puppala	040-73255555	#1-2-73/2 & 1-2-63 to 84, No:302 3rd Floor, S.R. Arcade, Parklane Secunderabad-500003
Chhattisgarh & Madhya Pradesh	Raipur	Gurnam Singh Kalkat	0744-8895701	Simran Tower, 2nd Floor, In Front of LIC Building, Pandri, Raipur(C.G) -492001
Gujarat	Ahmedabad	Nambiar Yatin	079-49002800	Optionz, 2nd Floor, Opp Hotel Nest, 18, S. P. Colony, Off C G Road C G Road, Ahmedabad, Gujarat - 380009
Jharkhand	Ranchi	Vivek Ranjan Sinha	7448893445	303, Tiwary Enclave. 3rd floor Circular Road, Lalpur Chowk Ranchi - 834001
Andhra Pradesh	Vijayawada	Rajkumar Gudiwada D N	9384003078	40-1-48/1, Second Floor, Labbipet, M.G. Road, Vijayawada-520010
Delhi, Rajasthan Punjab	Pusa Road	Anil Kumar	011-40232970	Polt No:-39, 2nd Floor, Samyak Tower, Pusa Road Near to Metro Pillar Number 120, Karol Bagh, New Delhi- 110005
Uttar Pradesh	Lucknow	Shahabuddin	0522-4260950	Add : Cyber Heights Office Space No. 313, 314 & 315, Third Floor, Vibhuti Khand , Gomti Nagar Lucknow - 226010
Bihar	Patna	Rajnish Bharti	7092001530	3rd Floor, I. G. Complex West Boring Canal Road, Plot# - 166 Patna, Bihar - 800 013

Branches Contact Details

Location	Contact No.	Address
Chennai-HO	044-40445400	New No. 2, Old No. 234, Dare House, II Floor, N. S. C. Bose Road, Parrys,Chennai - 600 001.
Chennai - Thumbuchetty	044-46652100	Harinivas Towers, No.163, 1st and 2nd floor, Thambu Chetty Street, George Town, Chennai - 600 001
Chennai- Thambuchetty	044 -40787000	New No.319, Old No.154, 2nd Floor, Shaw Wallace Building, Thambu Chetty Street, Parrys, Chennai-600 001
Chennai-Rajaji Salai	7305996924	4th Floor, P.T.Lee Chengalvaraya Naicker Trust Building, No. 23, Rajaji Salai, Chennai-600001

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Registered Office

Cholamandalam MS General
Insurance Company Ltd,
2nd Floor, "Dare House",
No.2, NSC Bose Road,
Chennai - 600001, India
Fax: 044-40445400