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CRED Customer Care
Organization:
Website:
- support [at] cred [dot] club (For General Query)
Install App
Contact Support
Contact Through Chat :
- Open the CRED app and click on 'get support'.
- You have options to check recent conversations with support team, FAQs, and raise an issue
- If you have already reported an issue to support team, you can check updates through the ‘recent conversations’ link
- You can check the FAQs section to get answers to some common queries
- In case you still need more help, click on 'need more help?' to raise an issue and get support from customer care team
- Click on the query topic from the options provided on the screen or press on 'other issues' to get help on a specific issue
- Support team will help you to get your query resolved
Contact Through Social Media :
- Facebook : You can send your queries at @support.cred or visit page - @CRED.club.official .
- Instagram : You can ask questions at cred_club or scroll the page for the latest updates and offers.
- Twitter : To get any kind of support contact at @CRED_support or visit page .
- LinkedIn : You can also visit CRED's LinkedIn page to get all the latest updates from the organization.
For Grievance/Complaints
If your query/issue remains unresolved by CRED support, you can escalate it to :
- If you have any query or complain, firstly you can contact to the Grievance Officer by mail at complaintsofficer [at] cred [dot] club or grievanceofficer [at] cred [dot] club
- You can also Fill the form online .
- Your issue will resolve within 30 working days.
Grievance Related To UPI Transaction
Step 1:
- If your have any query or complaint related to UPI transaction, then you can contact support system through support [at] cred [dot] club .
Step 2:
- If your query is in resolved in step 1, then contact to the third party application providers, National Payment Corporation of India (NPCI).
Step 3:
- If you are still not satisfied by the solution given in Step 1 and 2, then you can lodge your complain online through Ombudsman for Digital Complaints.
Return/Replacement
- For any Query or assistance related to return/replacement, please read