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DBS Bank Credit Card Customer Care No. 1860 267 6789
Organization:
All India Number(s):
1860 267 6789 (Cards Helpline)
+91 4469046789 (Cards Helpline - International)
Website:
- Supercardcare [at] dbs [dot] com(Card Support)
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Important Links
Grievance Redressal
If you have any query/complaints regarding you credit card, bank provides following ways to the customer to register their complaints / share their feedback.:
Through Customer Care Support.-- For queries relating to Credit Cards :
- Contact 24-hour credit card service helpline number 18602676789 or our overseas customer service number +9144 69046789 .
- Credit card customers can email at supercardcare [at] dbs [dot] com
- You can write to your relevant Branch Customer Service Managers, giving details of your issues / concerns. The details of branches Managers are :
Branch Managers
| Location | Name | Contact Details | Address DBS Bank India Limited |
|
|---|---|---|---|---|
| Andheri East | Mr. Sreeram R | Tel: 022-68331201 Extn: 61201 |
sreeram1 [at] dbs [dot] com | Unit No.1 & 6, Kanakia Wall Street, CTS No. 25, Andheri Kurla Road, Chakala, Andheri East, Mumbai – 400093, Maharashtra |
| Bengaluru | Ms Rennu Mukharjii | Tel : 080-66328888 Extn : 28872 Direct Tel : 080- 66328872 |
rennumukharjii [at] dbs [dot] com | Salarpuria Windsor, 3, Ulsoor Road, Bengaluru – 560042 |
| Bhubaneswar | Mr. Bishwarup Chatterjee | Tel: 9051396963 | bishwarup [at] dbs [dot] com | Esplanade One Mall, 3rd Floor, Office No. 301, 721, Rasulgarh, Bhubaneswar - 751010, Odisha |
| Chennai | Ms. Rakhee S | Tel : 044 -66568888 Extn : 68894 Direct Tel: 044- 6656 8894 |
rakhee [at] dbs [dot] com | 806, Anna Salai, Chennai – 600002 |
| Chennai OMR branch | S. Jeya Krishnan | Tel: 044-24542004 Direct Tel: 044-24542004 |
sjeyakrishnan [at] dbs [dot] com | # Plot No.28-29, Ground Floor, OMR Road, Kottivakkam, Chennai - 600041. |
| Coimbatore | Mr. Sambath Kumar | Tel: 0422-2210745 | sambathkumar [at] dbs [dot] com | Mayflower Midcity, 1510, Trichy Road, Coimbatore – 641018 |
| Cuddalore | Mr. Vinoth Kumar | Tel : 0413-2265102 | vinothkumar [at] dbs [dot] com | Office building no.1, Anugraha Satellite Township, Periyakattupalayam Village, East Coast Road, Cuddalore Taluk – 605007, Tamil Nadu |
| New Delhi | Ms Polly Talwar | Tel : 011-66538888 Extn : 11873 Direct Tel : 011- 66538888 |
pollytalwar [at] dbs [dot] com | 100 Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110001 |
| Gurugram | Ms. Richa Pant | Direct Tel: 8657593720 | richapant [at] dbs [dot] com | Unit 4B, Ground Floor, DLF Building no.10, Tower C, DLF Cyber City, Phase-II, Sector 24, Gurugram, Haryana – 122002 |
| Gurgaon Ocus Branch | Mr. Shiv kumar Bhajanka | Direct Tel: 8657593718 | shivbhajanka [at] dbs [dot] com | TGF 03 Ocus Technopolis Tower, Golf Course Road, Sun City DLF Phase 5, Sector 54. Gurgaon, Haryana 122001. |
| Hyderabad | Sanjay Konnur | 8657593710 | sanjaykonnur [at] dbs [dot] com | 6-3-1109/1/P/G1/Ground Floor, Jewel Pawani Towers, Somajiguda, Raj Bhavan Road, Hyderabad, Telangana - 500082 |
| Jaipur | Mr. Kushal Mathur | Tel: 0141-2740181 | kushalmathur [at] dbs [dot] com | Unit no G5-8, Ground floor, Felicity Tower, Plot No. 1, Sahkar Marg, Lal Kothi, Jaipur - 302015 |
| Kolhapur | Deepak Kurhade | Tel : 0231- 6658800 Extn : 58802 Direct Tel : 0231-6658802 |
deepakkurhade [at] dbs [dot] com | Amit Plaza. 199/4, 1st Floor, Gandhinagar Main Road, Kolhapur – 416119 |
| Kolkata | Ms Antara Ray | Tel : 033-6621 8888 Extn : 48835 Direct Tel : 033-66218835 |
antararay [at] dbs [dot] com | Little Russell Street, Kolkata – 700071 |
| Ludhiana | Mr. Jimmy Kalia | Direct Tel: 8657593736 | jimmykalia [at] dbs [dot] com | F 39, Malhar Road, Sarabha Nagar, Ludhiana – 141001. |
| Lucknow | Mr. Prateek Awasthi | Direct Tel: 8657410989 | rprateekawasthi [at] dbs [dot] com | Cyber Tower, Ground Floor, Unit No. GOG1, GOG2 and Portion of GOF2 Pickup Bldg. Road, TC-34/V-2 Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010. |
| Moradabad | Mr. Mayank Chaturvedi | Tel : 0591- 2475700 Extn : 11302 Direct Tel : 0591-2475702 |
mayankc [at] dbs [dot] com | 8th K.M.Mile Stone, Naya Moradabad, Delhi Road, Moradabad – 244001 |
| Mumbai | Mr. Kalyan Basu | Tel : 022-6638 8888 Extn : 28444 Direct Tel : 022- 67528444 |
kalyanbasubasu [at] dbs [dot] com | Express Towers, 1st Floor, Nariman Point, Mumbai – 400021 |
| Nashik | Mr Saket Dangre | Tel : 0253-6632100 Extn : 32102 Direct Tel : 0253-6632102 |
saketdangre [at] dbs [dot] com | 40/1/A1, Jolly Plaza, Howson Road, Deolali Camp, Nashik – 422401 |
| Noida | Mr. Samarth Jain | Tel: 8657593715 Fax: 011-66211895 |
samarthjain [at] dbs [dot] com | Zygon Square, 3rd Floor, Block H-1 A, Sector-63, Noida – 201307, Uttar Pradesh |
| Pune | Ms. Asmita Rajput | Tel: 020-66218888 Extn: 18706 Direct Tel: 020-66218706 |
asmita [at] dbs [dot] com | Fortune House, Plot No. 363/2, Gokhale Rd, Model Colony, Shivajinagar, Pune – 411016 |
| Raipur | Mr. Sunil Gadhve | Tel: 8657792069 | sunilgadhve [at] dbs [dot] com | Ground Floor, Koas Celesta A, Opp. Gold's Gym, Kh No. 20/19, Sheet No. 3, Plot No 21, Shankar Nagar, Raipur - 492005, Chhattisgarh. |
| Salem | Mr. Periyasamy.K | Tel: 0427-2551303 / 0427-2551300 | periyasamy [at] dbs [dot] com | 24, Yercaud Road, Opp Modern Theaters, Kannakurichi Po, Salem – 636008 |
| Surat | Ms. Shruti Desai | Direct Tel : 0261- 6675416 | shrutidesai [at] dbs [dot] com | 2nd Floor, Above Shree Ambica Auto, Plot No 10/11, Bhatpore GIDC, Opp ONGC Hazira, Surat – 394510 |
| Vadodara | Mr. Santosh Samuel | Tel: 8657593729 | santoshsamuel [at] dbs [dot] com | Ground Floor, Riddhi Complex, Opp Bankers Heart Institute, Old Padra Road, Vadodara – 390015, Gujarat |
In case Customer Service Managers fails to contact you within 3 working days, or if you are not satisfied with the response, follow the levels given below:
Level 1
Write to the City Business Head/ Cluster Head / Branch Head explaining the details of the concern. You will receive a response within a period of 5 working days of the :
City Heads / Branch Heads
| Branch | Contact Details |
|---|---|
| Andheri | Consumer & Corporate Banking Tel: 022-68331211 |
| Bengaluru | Consumer Banking Tel: 044-66568847 Corporate Banking Tel: 080-66328888 |
| Bhubaneswar | Consumer Banking Corporate Banking |
| Chennai | Consumer Banking Tel: 044-6656 8888 Corporate Banking Tel: 044 6656 8888 |
| Chennai OMR branch | Consumer & Corporate Banking Name: Mr. Parthasarathy Ragavendran Address: # Plot No.28-29, Ground Floor, OMR Road, Kottivakkam, Chennai - 600041. Tel: 044-24542004 Direct Tel: 044-24542004 Email: parthasarathyr [at] dbs [dot] com |
| Coimbatore | Consumer & Corporate Banking Tel: 0422-2210749 |
| Cuddalore | Consumer & Corporate Banking Tel: 041-42615100 |
| Delhi | Consumer Banking Corporate Banking Tel: 011-30418888 |
| Gurgaon | Name: Ms. Nidhi Shishoo Tel: 0124-2350718 |
| Gurgaon Ocus Branch | Name: Mr. Manish Anthwal Address: TGF 03 Ocus Technopolis Tower, Golf Course Road, Phase 5 Sector 54. Gurgaon. 122001. Tel: 9873086333 Email: manishanthwal [at] dbs [dot] com |
| Hyderabad | Consumer Banking & Corporate Banking Tel: 9848932223 |
| Indore | Consumer Banking & Corporate Banking Tel: 8657593726 |
| Kolhapur | Consumer & Corporate Banking Tel: 0231-6658800 |
| Kolkata | Consumer Banking Corporate Banking |
| Ludhiana | Consumer & Corporate Banking Tel: 8657593734 |
| Mumbai | Consumer Banking Corporate Banking |
| Nashik | Consumer & Corporate Banking Tel: 0253-6632100 |
| Noida | Name: Mr. Nitin Puri Tel: 8657593715 |
| Pune | Consumer Banking Corporate Banking |
| Salem | Consumer & Corporate Banking Tel: 0427-2551300 |
| Surat | Consumer & Corporate Banking Tel: 0261-6675400 |
| Vadodara | Consumer & Corporate Banking Tel: 8980759383 |
Regional Nodal Officers
| Region/State In charge | Name of the Regional Nodal Officer DBS Bank India Limited |
|---|---|
| Karnataka and Coimbatore | Pooja Bajaj Sr.Vice President Email : poojabajaj [at] dbs [dot] com Salapuria Windsor, No. 3, Ulsoor Road, Ulsoor , Bangalore 560042 Email : poojabajaj [at] dbs [dot] com |
| Chennai & Karur | Hari Narayanan Vice President Email : hariv [at] dbs [dot] com First Floor, 806 Anna Salai Chennai – 600 002 Tamil Nadu |
| North & East | Kapil Mathur Vice President Email : kapilmathur [at] dbs [dot] com DLF Capital Point, Baba Khadak Singh Marg, Connaught Place, New Delhi 110001 |
| Andhra Pradesh & Telangana | K Srinivasa Rao Vice President Email : srinivasarao [at] dbs [dot] com 2B & 2C Ground Floor, Aditya Trade Centre,Ameerpet, Hyderabad 500 038 |
| West | Nitin Ravalallu Vice President Email : nitinravalallu [at] dbs [dot] com Express Towers, Nariman Point Mumbai 400 021 |
Level 2
If you are not satisfied with the resolution provided, you may write to the Bank's Principal Nodal Officer and they will response you within 7 working days of after receiving the complaint.
- Principal Nodal Officer
DBS Bank India Limited
16th Floor, Express Towers
Nariman Point
Mumbai – 400 021.
Tel: 022-66147578
Level 3
If you do not get response from the Principal Nodal Officer within 7 working days, or if you are not satisfied with the response, please write to the Senior Management, they will response you within a period of 5 working days of the receiving the complaint.
Senior Management
- For Consumer Banking
- Mr. Bharath Mani
Executive Director – Head National Distribution
Email - seniormgmt-cbg [at] dbs [dot] com
Lakshmi Vilas Bank (now part of DBS Bank India Limited)
LVB House, 4 Sardar Patel Road, Guindy
Chennai 600 032
- Mr. Bharath Mani
- SME Banking
- Mr. Sudarshan Chari
Executive Director & Head Business Banking
Direct Tel – 022-6638 8829
Email – sudarshanc [at] dbs [dot] com
DBS Bank India Limited
16th Floor, Express Towers
Nariman Point
Mumbai – 400 021
- Mr. Sudarshan Chari
Level 4
If you do not get response from senior head within 5 working days, write to the Managing Director, they will response you within a period of 5 working days of the receiving the complaint.
Managing Director
- Consumer Banking
- Mr. Prashant Joshi
Managing Director
Head – Consumer Banking (India)
Email – cbgheaddbsindia [at] dbs [dot] com
DBS Bank India Ltd
6th floor, Ruby House, J K Sawant Marg,
Dadar West,
Mumbai, Maharashtra 400028.
- Mr. Prashant Joshi
- Corporate Banking
- Mr. Niraj Kumar Mittal
Managing Director
Head – Institutional Banking Group (India)
Mumbai – 400 021.
Tel – 022-67528317
Email – ibgheadindia [at] dbs [dot] com
DBS Bank India Limited
19th Floor, Express Towers
Nariman Point
- Mr. Niraj Kumar Mittal
Level 5
If you are not satisfied with the response, please write to Chief Executive Officer and General Manager, they will response you within a period of 5 working days of the receiving the complaint.
Chief Executive Officer and General Manager
- Mr. Surojit Shome
Managing Director and CEO, India
Tel – 022-66388847
Email – ceodbsindia [at] dbs [dot] com
DBS Bank India Limited
19th Floor, Express Towers
Nariman Point
Mumbai – 400 021
If you do not hear from the Chief Executive Officer and General Manager. within 5 working days, or if you are not satisfied with the response, the last step is you have to write to the Banking Ombudsman
Contact
- DBS credit card is under the name of Bajaj Finserv DBS Bank SuperCard .