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DBS Bank Toll Free No. 1800 209 4555
Organization:
Toll free Number(s):
1800 209 4555 (Customer Service Helpline,24*7)
1800 103 9897 (Business Care)
1800 103 6500 (Business Query)
1800 419 9500 (Another No. for Business Query)
1800 425 2233 (Old Helpline No. of Lakshmi Vilas Bank)
All India Number(s):
1860 267 1234 (Customer Support, Mon-Friday, 10.00 am to 7.00 pm)
1860 210 3456 (Digital Banking)
1860 123 1000 (For customer support & escalations regarding the cashback)
1860 267 4567 (For queries relating to Lakshmi Vilas Bank, 24x7)
+91 44 6685 4555 (Overseas Customer Service Number)
+91 44 4334 6600 ( Overseas Cusomer Business Care)
Website:
- customercareindia [at] dbs [dot] com (Customer support)
Internet Banking
Important Links
Grievance Redressal
If you have any query/complaints, bank provides multiple channels to the customer to register their complaints / share their feedback.:
Through Customer Care -
- For Banking Related, other than Credit Cards :
- Contact 24-hour customer service helpline number 1860 210 3456 / 1860 267 1234 or overseas customer service number 91-44-66854555.
- For queries relating to the Retail Banking service :
- Contact 24-hour customer service helpline number 1860 267 4567 or overseas customer service number 91-44-69046600.
- Retail customers (digibank / Treasures Customers /(other than Credit Cards)) can email at customercareindia [at] dbs [dot] com.
- For queries relating to Credit Cards :
- Contact 24-hour credit card service helpline number 18602676789 or our overseas customer service number +9144 69046789 .
- Credit card customers can email at supercardcare [at] dbs [dot] com
Through Business Care -
- Corporate customers may contact business care numbers:
- Contact on 1800 103 6500 | 1800 419 9500 | +9144 4334 6600 (Overseas Number). Operation of Business Care is from Monday to Friday, 10.00 am to 7.00 pm or email at BusinessCarein [at] dbs [dot] com
Through Branch -
- You can write to your relevant Branch Customer Service Managers, giving details of your issues / concerns. The details of branches Managers are :
For RTGS / NEFT Queries-
Branch Managers
| Location | Name | Contact Details | Address DBS Bank India Limited |
|
|---|---|---|---|---|
| Andheri East | Mr. Sreeram R | Tel: 022-68331201 Extn: 61201 |
sreeram1 [at] dbs [dot] com | Unit No.1 & 6, Kanakia Wall Street, CTS No. 25, Andheri Kurla Road, Chakala, Andheri East, Mumbai – 400093, Maharashtra |
| Bengaluru | Ms Rennu Mukharjii | Tel : 080-66328888 Extn : 28872 Direct Tel : 080- 66328872 |
rennumukharjii [at] dbs [dot] com | Salarpuria Windsor, 3, Ulsoor Road, Bengaluru – 560042 |
| Bhubaneswar | Mr. Bishwarup Chatterjee | Tel: 9051396963 | bishwarup [at] dbs [dot] com | Esplanade One Mall, 3rd Floor, Office No. 301, 721, Rasulgarh, Bhubaneswar - 751010, Odisha |
| Chennai | Ms. Rakhee S | Tel : 044 -66568888 Extn : 68894 Direct Tel: 044- 6656 8894 |
rakhee [at] dbs [dot] com | 806, Anna Salai, Chennai – 600002 |
| Chennai OMR branch | S. Jeya Krishnan | Tel: 044-24542004 Direct Tel: 044-24542004 |
sjeyakrishnan [at] dbs [dot] com | # Plot No.28-29, Ground Floor, OMR Road, Kottivakkam, Chennai - 600041. |
| Coimbatore | Mr. Sambath Kumar | Tel: 0422-2210745 | sambathkumar [at] dbs [dot] com | Mayflower Midcity, 1510, Trichy Road, Coimbatore – 641018 |
| Cuddalore | Mr. Vinoth Kumar | Tel : 0413-2265102 | vinothkumar [at] dbs [dot] com | Office building no.1, Anugraha Satellite Township, Periyakattupalayam Village, East Coast Road, Cuddalore Taluk – 605007, Tamil Nadu |
| New Delhi | Ms Polly Talwar | Tel : 011-66538888 Extn : 11873 Direct Tel : 011- 66538888 |
pollytalwar [at] dbs [dot] com | 100 Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110001 |
| Gurugram | Ms. Richa Pant | Direct Tel: 8657593720 | richapant [at] dbs [dot] com | Unit 4B, Ground Floor, DLF Building no.10, Tower C, DLF Cyber City, Phase-II, Sector 24, Gurugram, Haryana – 122002 |
| Gurgaon Ocus Branch | Mr. Shiv kumar Bhajanka | Direct Tel: 8657593718 | shivbhajanka [at] dbs [dot] com | TGF 03 Ocus Technopolis Tower, Golf Course Road, Sun City DLF Phase 5, Sector 54. Gurgaon, Haryana 122001. |
| Hyderabad | Sanjay Konnur | 8657593710 | sanjaykonnur [at] dbs [dot] com | 6-3-1109/1/P/G1/Ground Floor, Jewel Pawani Towers, Somajiguda, Raj Bhavan Road, Hyderabad, Telangana - 500082 |
| Jaipur | Mr. Kushal Mathur | Tel: 0141-2740181 | kushalmathur [at] dbs [dot] com | Unit no G5-8, Ground floor, Felicity Tower, Plot No. 1, Sahkar Marg, Lal Kothi, Jaipur - 302015 |
| Kolhapur | Deepak Kurhade | Tel : 0231- 6658800 Extn : 58802 Direct Tel : 0231-6658802 |
deepakkurhade [at] dbs [dot] com | Amit Plaza. 199/4, 1st Floor, Gandhinagar Main Road, Kolhapur – 416119 |
| Kolkata | Ms Antara Ray | Tel : 033-6621 8888 Extn : 48835 Direct Tel : 033-66218835 |
antararay [at] dbs [dot] com | Little Russell Street, Kolkata – 700071 |
| Ludhiana | Mr. Jimmy Kalia | Direct Tel: 8657593736 | jimmykalia [at] dbs [dot] com | F 39, Malhar Road, Sarabha Nagar, Ludhiana – 141001. |
| Lucknow | Mr. Prateek Awasthi | Direct Tel: 8657410989 | rprateekawasthi [at] dbs [dot] com | Cyber Tower, Ground Floor, Unit No. GOG1, GOG2 and Portion of GOF2 Pickup Bldg. Road, TC-34/V-2 Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010. |
| Moradabad | Mr. Mayank Chaturvedi | Tel : 0591- 2475700 Extn : 11302 Direct Tel : 0591-2475702 |
mayankc [at] dbs [dot] com | 8th K.M.Mile Stone, Naya Moradabad, Delhi Road, Moradabad – 244001 |
| Mumbai | Mr. Kalyan Basu | Tel : 022-6638 8888 Extn : 28444 Direct Tel : 022- 67528444 |
kalyanbasubasu [at] dbs [dot] com | Express Towers, 1st Floor, Nariman Point, Mumbai – 400021 |
| Nashik | Mr Saket Dangre | Tel : 0253-6632100 Extn : 32102 Direct Tel : 0253-6632102 |
saketdangre [at] dbs [dot] com | 40/1/A1, Jolly Plaza, Howson Road, Deolali Camp, Nashik – 422401 |
| Noida | Mr. Samarth Jain | Tel: 8657593715 Fax: 011-66211895 |
samarthjain [at] dbs [dot] com | Zygon Square, 3rd Floor, Block H-1 A, Sector-63, Noida – 201307, Uttar Pradesh |
| Pune | Ms. Asmita Rajput | Tel: 020-66218888 Extn: 18706 Direct Tel: 020-66218706 |
asmita [at] dbs [dot] com | Fortune House, Plot No. 363/2, Gokhale Rd, Model Colony, Shivajinagar, Pune – 411016 |
| Raipur | Mr. Sunil Gadhve | Tel: 8657792069 | sunilgadhve [at] dbs [dot] com | Ground Floor, Koas Celesta A, Opp. Gold's Gym, Kh No. 20/19, Sheet No. 3, Plot No 21, Shankar Nagar, Raipur - 492005, Chhattisgarh. |
| Salem | Mr. Periyasamy.K | Tel: 0427-2551303 / 0427-2551300 | periyasamy [at] dbs [dot] com | 24, Yercaud Road, Opp Modern Theaters, Kannakurichi Po, Salem – 636008 |
| Surat | Ms. Shruti Desai | Direct Tel : 0261- 6675416 | shrutidesai [at] dbs [dot] com | 2nd Floor, Above Shree Ambica Auto, Plot No 10/11, Bhatpore GIDC, Opp ONGC Hazira, Surat – 394510 |
| Vadodara | Mr. Santosh Samuel | Tel: 8657593729 | santoshsamuel [at] dbs [dot] com | Ground Floor, Riddhi Complex, Opp Bankers Heart Institute, Old Padra Road, Vadodara – 390015, Gujarat |
In case Customer Service Managers fails to contact you within 3 working days, or if you are not satisfied with the response, follow the levels given below:
Level 1
Write to the City Business Head/ Cluster Head / Branch Head explaining the details of the concern. You will receive a response within a period of 5 working days of the :
City Heads / Branch Heads
| Branch | Contact Details |
|---|---|
| Andheri | Consumer & Corporate Banking Tel: 022-68331211 |
| Bengaluru | Consumer Banking Tel: 044-66568847 Corporate Banking Tel: 080-66328888 |
| Bhubaneswar | Consumer Banking Corporate Banking |
| Chennai | Consumer Banking Tel: 044-6656 8888 Corporate Banking Tel: 044 6656 8888 |
| Chennai OMR branch | Consumer & Corporate Banking Name: Mr. Parthasarathy Ragavendran Address: # Plot No.28-29, Ground Floor, OMR Road, Kottivakkam, Chennai - 600041. Tel: 044-24542004 Direct Tel: 044-24542004 Email: parthasarathyr [at] dbs [dot] com |
| Coimbatore | Consumer & Corporate Banking Tel: 0422-2210749 |
| Cuddalore | Consumer & Corporate Banking Tel: 041-42615100 |
| Delhi | Consumer Banking Corporate Banking Tel: 011-30418888 |
| Gurgaon | Name: Ms. Nidhi Shishoo Tel: 0124-2350718 |
| Gurgaon Ocus Branch | Name: Mr. Manish Anthwal Address: TGF 03 Ocus Technopolis Tower, Golf Course Road, Phase 5 Sector 54. Gurgaon. 122001. Tel: 9873086333 Email: manishanthwal [at] dbs [dot] com |
| Hyderabad | Consumer Banking & Corporate Banking Tel: 9848932223 |
| Indore | Consumer Banking & Corporate Banking Tel: 8657593726 |
| Kolhapur | Consumer & Corporate Banking Tel: 0231-6658800 |
| Kolkata | Consumer Banking Corporate Banking |
| Ludhiana | Consumer & Corporate Banking Tel: 8657593734 |
| Mumbai | Consumer Banking Corporate Banking |
| Nashik | Consumer & Corporate Banking Tel: 0253-6632100 |
| Noida | Name: Mr. Nitin Puri Tel: 8657593715 |
| Pune | Consumer Banking Corporate Banking |
| Salem | Consumer & Corporate Banking Tel: 0427-2551300 |
| Surat | Consumer & Corporate Banking Tel: 0261-6675400 |
| Vadodara | Consumer & Corporate Banking Tel: 8980759383 |
Regional Nodal Officers
| Region/State In charge | Name of the Regional Nodal Officer DBS Bank India Limited |
|---|---|
| Karnataka and Coimbatore | Pooja Bajaj Sr.Vice President Email : poojabajaj [at] dbs [dot] com Salapuria Windsor, No. 3, Ulsoor Road, Ulsoor , Bangalore 560042 Email : poojabajaj [at] dbs [dot] com |
| Chennai & Karur | Hari Narayanan Vice President Email : hariv [at] dbs [dot] com First Floor, 806 Anna Salai Chennai – 600 002 Tamil Nadu |
| North & East | Kapil Mathur Vice President Email : kapilmathur [at] dbs [dot] com DLF Capital Point, Baba Khadak Singh Marg, Connaught Place, New Delhi 110001 |
| Andhra Pradesh & Telangana | K Srinivasa Rao Vice President Email : srinivasarao [at] dbs [dot] com 2B & 2C Ground Floor, Aditya Trade Centre,Ameerpet, Hyderabad 500 038 |
| West | Nitin Ravalallu Vice President Email : nitinravalallu [at] dbs [dot] com Express Towers, Nariman Point Mumbai 400 021 |
Level 2
If you are not satisfied with the resolution provided, you may write to the Bank's Principal Nodal Officer and they will response you within 7 working days of after receiving the complaint.
- Principal Nodal Officer
DBS Bank India Limited
16th Floor, Express Towers
Nariman Point
Mumbai – 400 021.
Tel: 022-66147578 - Digibank / Treasures Customers (other than Credit Cards) email at
- dbsnodalofficer [at] dbs [dot] com
- Corporate customers can email at
- dbsnodalofficer [at] dbs [dot] com
- Credit card customers can email at
- supercardnodal [at] dbs [dot] com
Level 3
If you do not get response from the Principal Nodal Officer within 7 working days, or if you are not satisfied with the response, please write to the Senior Management, they will response you within a period of 5 working days of the receiving the complaint.
Senior Management
- For Consumer Banking
- Mr. Bharath Mani
Executive Director – Head National Distribution
Email - seniormgmt-cbg [at] dbs [dot] com
Lakshmi Vilas Bank (now part of DBS Bank India Limited)
LVB House, 4 Sardar Patel Road, Guindy
Chennai 600 032
- Mr. Bharath Mani
- SME Banking
- Mr. Sudarshan Chari
Executive Director & Head Business Banking
Direct Tel – 022-6638 8829
Email – sudarshanc [at] dbs [dot] com
DBS Bank India Limited
16th Floor, Express Towers
Nariman Point
Mumbai – 400 021
- Mr. Sudarshan Chari
Level 4
If you do not get response from senior head within 5 working days, write to the Managing Director, they will response you within a period of 5 working days of the receiving the complaint.
Managing Director
- Consumer Banking
- Mr. Prashant Joshi
Managing Director
Head – Consumer Banking (India)
Email – cbgheaddbsindia [at] dbs [dot] com
DBS Bank India Ltd
6th floor, Ruby House, J K Sawant Marg,
Dadar West,
Mumbai, Maharashtra 400028.
- Mr. Prashant Joshi
- Corporate Banking
- Mr. Niraj Kumar Mittal
Managing Director
Head – Institutional Banking Group (India)
Mumbai – 400 021.
Tel – 022-67528317
Email – ibgheadindia [at] dbs [dot] com
DBS Bank India Limited
19th Floor, Express Towers
Nariman Point
- Mr. Niraj Kumar Mittal
Level 5
If you are not satisfied with the response, please write to Chief Executive Officer and General Manager, they will response you within a period of 5 working days of the receiving the complaint.
Chief Executive Officer and General Manager
- Mr. Surojit Shome
Managing Director and CEO, India
Tel – 022-66388847
Email – ceodbsindia [at] dbs [dot] com
DBS Bank India Limited
19th Floor, Express Towers
Nariman Point
Mumbai – 400 021
If you do not hear from the Chief Executive Officer and General Manager. within 5 working days, or if you are not satisfied with the response, the last step is you have to write to the Banking Ombudsman