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DCB Payless Credit Card Customer Care No.
Organization:
Toll free Number(s):
1800 209 5363 (Customer care to report loss of card)
1800 123 5363 (Alternate customer care to report loss of card)
All India Number(s):
040-6815 7777 (Customer Care No.)
022-6899 7777 (Other No. For Customer Support)
86576 97777 (Whatsapp Support)
Website:
IVRS Menu No. 022-6899 7777 / 040-6815 7777
- Press 1 : If you are a existing customer
- Press 2 : If you wish to start a banking relationship
- Press 9 : To report fraud in your account
Emails
- customercare [at] dcbbank [dot] com (for customer care queries)
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Important Links
Customer Care Service Hours
| Services | Timings |
|---|---|
| For Loans (Asset) Customers | 8:00 am to 8:00 pm (Monday to Saturday) |
| For Domestic Accounts (Liability) Customers |
8:00 am to 8:00 pm (Monday to Sunday) |
| For NRI Customers | Available 24x7 |
| *Emergency Services | Available 24x7 |
Complaint Redressal And Forms
Missed Call No.'s
| Service | Missed Call No |
|---|---|
| Balance Enquiry | 7506660011 |
| Mini Statement (last 5 transaction) | 7506660022 |
| Request Cheque Book | 7506660033 |
| Request email statement for last 1 month | 7506660044 |
| Registration for WhatsApp banking | 7095222000 |
SMS Services
| Services | Number |
|---|---|
| SMS Services for Register | |
| SMS REG (Applicable if your mobile number is already updated in Bank's records) |
9821878789 |
| Call DCB Bank's Customer Care | 022-68997777/040-68157777 |
| Update your contact Number through DCB Bank ATM to auto Register for SMS alerts. | |
| Place your request at any DCB Bank branch by filling in the enclosed 'Customer Request Form' | |
| Service To | Keyword used for SMS |
| Key SMS texts | |
| Check your primary account balance | BAL |
| Get last 5 transaction details | STMT |
| Request for a cheque book | CHQBOOK |
| Check status of cheque issued by you | STAT (Mention Cheque No.) |
| Request for stop cheque | STOP (Mention Cheque No.) |
| Request stop payment of range of cheques | STOPRANGE (Mention First Cheque No.) (Mention Last Cheque No.) |
| Get fixed deposit details | TD (Mention Term Deposit No.) |
| Seek help on DCB Bank SMS Facility | H |
| To block DCB Debit card | BLOCK DC (Mention Last Four Digit Of Debit Card Number) OR BLOCK AC (Mention Last Four Digit Of Account Number) |
Nodal Officer
DCB Bank Limited
6th Floor, Peninsula Business Park,
Tower A, Senapati Bapat Marg, Lower>br> Parel, Mumbai-400013.
Tel: 022-66187031
E-mail: nodal [dot] officer [at] dcbbank [dot] com
Customer Care Centre
Customer Care Centre
DCB Bank Limites,
P.O>Box No. 7643, Malad (West),
Mumbai 400064, India