East Coast Railway Contact No.

Organization: 

Toll free Number(s): 

139 (Train Enquiry, Assistance & Grievances)

138 (Passenger Helpline)

182 (Helpline for Women in Railways)

Website: 

Check Official Website

Email

• dycenhm [at] ecor [dot] railnet [dot] gov [dot] in (Public Feedback)

Important Link

• Frequently Asked Question

Telephone Directory

Helpline Numbers

Sl.No.	Place	Designated authority	Telephone Numbers
1	East Coast Railway Headquarters at Chandrasekharpur, Bhubaneswar-751023.	Director of Grievances & Sr. Dy.General Manager.	0674-2300230
2	Divisional HQ at Khurda Road.Pin-752050	Divisional Director of Grievances & Addl.Divisional Railway Manager.	0674-2490264
3	Divisional HQ at Sambalpur. Pin-768002	Divisional Director of Grievances & Addl.Divisional Railway Manager.	0663-2405312
4	Divisional HQ at Visakhapatnam. Pin-530004	Divisional Director of Grievances & Addl.Divisional Railway Manager.	0891-2746202

The Email Address in which complaint can be lodged in East Coast Railway Zone is dgm [at] ecor [dot] railnet [dot] gov [dot] in

Other Queries Numbers /Loging of Grievance

Description	Designation	Number
Catering issues	Assistant Commercial Manager (Catering)	8455885968
Reservation issues	Asst. Comm. Maer (Passenger Service)	8455885981
Coaching & Freight Refund Cases	Dy. Ch. Commi, Manager (Claims & Refund)	8455885957
TTE/ Conductor Related Cases	Chief Commercial Manager (PS)	8455885959
For More Informatuion Click Here.

Divisons Grievances Redresssal

A.-Headquaters Divisions, Chandrasekharpur, Bhubaneswar-751017

Sl	Designation	Name	Contact No.		Email.id	Fax	Address
1.	AGM/Director of grievances	S.K Srivastava	Rly	50100	agm [at] ecor [dot] railnet [dot] gov [dot] in		Rail Sadan, Chandrasekharpur , Bhubaneswar- 751017
			Dot	0674-2303672		0674-2301151
2.	DGM(G)	A.K Mishra	Rly	50400	dgm [at] ecor [dot] railnet [dot] gov [dot] in
			Dot	0674-2301334		0674-2300822
3	DySecy(PG)	U.K Mishra	Rly	50108	dysecy_pg [at] ecor [dot] railnet [dot] gov [dot] in
			Dot	0674-2300104		0674-2300822
4	Grievance Cell	East Coast Railway	Rly	51802
			Dot	0674-2300822		0674-2300822

B.- Divisions Khurda Road Division, At- Jatni, Dist Khurda, Pin-752050

Sl	Designation	Name	Contact No.		Email.id	Fax	Address
1	ADRM /Divisional Director of grievances	KalyanPattnaik	Rly	72202	adrm_kur [at] kur [dot] railnet [dot] gov [dot] in	72100	KhurdaRaod Division,  At- Jatni, Dist : Khurda, Pin : 752050
			DOT	0674-2490264		0674-2490567
2	Sr DCM	AmiteshAnand	Rly	72230	srdcm_kur [at] kur [dot] railnet [dot] gov [dot] in	72836
			DoT	0674-2492945

C.-Waltair Division,Dandaparthy, Visakhapatnam- 530004.

Sl	Designation	Name	Contact No.		Email.id	Fax	Address
1	ADRM (OP) / Divisional Director of grievances	Sri Manoj Kumar Sahoo	Rly	82202	adrm [at] wat [dot] railnet [dot] gov [dot] in	82202 82404	Dandaparthy, Visakhapatnam. 530004
			DOT	0891-2746230		0891-2728832
2	Sr DCM	A.KTripathi	Rly	82230	srdcm_wat [at] wat [dot] railnet [dot] gov [dot] in	82098
			DOT	0891-2746230		0891-2842098

D.-Sambalpur Division,Modipara, , Sambalpur- 768002

Sl	Designation	Name	Contact No.		Email.id	Fax	Address
1	ADRM /Divisional Director of grievances	Sri Anand Singh	Rly	62202	adrm_sbp [at] sbp [dot] railnet [dot] gov [dot] in	62402	Modipara Sambalpur-768002
			DOT	0663-2405312		0663-2405312
2	Sr. DCM	Sambit S. Nayak	Rly	62230	srdcm_sbp [at] sbp [dot] railnet [dot] gov [dot] in	62530
			DOT	0663-2533195		0663-2533195

For Vigilance Related complaints

• Vigilance Helpline Number: 139
• Dedicated Mobile No.: 8455885031
• Email: sdgm [at] ecor [dot] railnet [dot] gov [dot] in

Public Grievances on Centralized Public Grievance Redress And Monitoring System (CPGRAMS)

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