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Exide Life Insurance Customer Care No. 1800 419 8228
Organization:
Toll free Number(s):
1800 419 8228 (Existing User, Mon-Sat 9am- 7pm)
1800 419 0808 (To Buy Policy Online)
All India Number(s):
080-4134 5444 (Policy servicing, Mon to Sat 9am to 7pm)
Website:
Emails
- care [at] exidelife [dot] in (Customer Services)
- websales [at] exidelife [dot] in (Buy Policy Online)
- hr [dot] helpdesk [at] exidelife [dot] in (For Careers)
Important links
SMS Services
| Service | Keyword | Example |
|---|---|---|
| For policy details | Policy<space><Policy number> | For example, to know premium details agains your policy number, type Premium 1234567 and send it to 9880888228 |
| For premium details | Premium <space><Policy number> | |
| For fund value | Fund<space><Policy number> | |
| For NAV details | NAV<space><Policy number> |
Grievance Redressal
In case you have any query or complaint/grievance related to your policy please feel free to approach
through any of the following channels
- Write mail to customer care email id "care [at] exidelife [dot] in" from your registered mail ID
If you are not satisfied with the resolution you receive you may follow the Grievance Escalation Matrix
Level 1-
- In case the complainant is not satisfied with the response, the complainant can escalate the grievance
to Chief Grievance Redressal Officer within 8 weeks from date of complaint resolution at gro [at] exidelife [dot] in
Level 2-
- In case the Complainant is not satisfied with the response or does not receive any response from the
Chief Grievance Redressal Officer within 15 days, Complainant may approach the grievance cell of
the Insurance Regulatory and Development authority of India (IRDAI)
IRDAI Grievance Call Centre Customer Care
-
Toll Free Number 155255 (or) 1800 4254 732 Timings 8:00 am to 8:00 pm (Monday to Saturday) Email complaints [at] irdai [dot] gov [dot] in
Level 3-
- In case the Complainant is not satisfied with the decision/resolution of the
Company, or does not receive any response from the Company within
30 days of filing the complaint, the Complainant may approach the nearest
Insurance Ombudsman- Executive Council Of Insurers,
3Rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.
Shri B. C. Patnaik, Secretary General
Smt Poornima Gaitonde, Secretary
Tel.: 022-69038801/ 022-69038803/
022-69038804/ 022-69038805/
022-69038806/ 022-69038807/
022-69038808/ 022-69038809
Email: Inscoun [at] Ecoi [dot] Co [dot] In
- Executive Council Of Insurers,
- Insurance Ombudsman
Registered Office
3rd Floor, JP Techno Park,
No. 3/1, Millers Road,
Bangalore- 560 001, India.