Home  →  F  →  Federal Bank Contact No. 1800 420 1199
Federal Bank Contact No. 1800 420 1199

Federal Bank Contact No. 1800 420 1199

  • 25 Oct, 2024 05:10 AM

Organization: 

Federal Bank

Toll free Number(s): 

1800 420 1199 (Phone Banking, 24 x 7)

1800 425 1199 (Another No. For Phone Banking)

All India Number(s): 

98950 88888 (Send SMS to register for missed call balance enquiry)

0484-671 6700 (For Debit Card green pin service)

0484-2866 700 (Pin Generation No. through IVR)

Website: 

Check Official Website

IVRS Menu No. 1800 425 1199

  • Press 1 : To report unauthorised transaction & blocking up services
  • Press 2 : For general banking services
  • Press 3 : For credit card services

Emails

Install App

Important Links

SMS Banking Format

Missed Call Number

Services Contact No.
To get account balance 8431900900
To get mini statement 8431600600
To check your eligibility for Debit Card EMI 7812900900
To get registered for Whatsapp Banking 8095500077

Steps To Block/ Report Unauthorised Transactions

Blocking your Debit card

Step 1 : Get assistance - Contact Centre

  • Customers from India shall dial 1800-425-1199 or 1800-420-1199
  • Customers from abroad shall dial +91-484- 2630994 or +91-484-2630995 to avail the services of Contact Center

Step 2 : Self Service -FedMobile ( Mobile Banking )

  • Block debit card instantly using FedMobile, Mobile banking facility.
  • Select the menu option Account Services ‐ Manage Debit Card. The list of cards issued in account will be displayed.
    Scroll and select the card, want to block and click Block this card.

Step 3 : Self Service -FedNet (Internet Banking)

  • Block debit card instantly using FedNet, Internet Banking facility.
  • Select the menu option Debit Card Services ‐ Block Debit Card. The list of cards issued in account will be displayed.
    Select the card, want to block and click Submit.

Step 4 : Self Service - SMS

  • Send SMS from the mobile number registered in the following format to the number 5676762 OR 9895088888
  • BLOCK<space>Last Four Digits of your Debit Card
  • The particular debit card linked to the registered mobile number will be blocked.
  • An SMS confirmation will be received instantly on the registered mobile number of the customer.

Step 5 : Get assistance - Branch

  • Contact to branch to block the debit card

Blocking of Credit Card

Step 1 : Get assistance - Contact Centre

  • Customers from India shall dial  1800-425-1199 or 1800-420-1199 
  • Customers from abroad shall dial +91-484- 2630994 
  • Email to creditcards [at] federalbank [dot] co [dot] in to avail the services of Contact service.

Step 2 : Self Service -FedNet ( Internet Banking )

  • Block Credit card instantly using FedNet, Internet Banking facility.
    • Login to FedNet using valid credentials.
    • Select Credit Card module from the home screen.
    • Under Credit Card Management services, select Manage Card.
    • Click on the Report Missing Card under Manage Card section.
    • Customers can mention the details of Missing/Stolen Card and can report a  lost/stolen card and apply for a new card.

Reporting of transaction/s not done by you

Step 1 : Reporting by calling at Contact Centre

  • To report Credit card /Debit card /Internet Banking/ Mobile Banking transactions, that are not done by customer,
    report at 1860-419-1199 to avail the services of Contact Centre.

 Step 2 : Reporting via e-mail

  • Customers may e-mail to ehelp [at] federalbank [dot] co [dot] in. 

 Step 3 : Reporting via sending an SMS

  • By sending an SMS to 9895088888 from registered mobile number in the format given below:
    Format   : NO <space> last four digit of Federal bank account number
    Example : NO 1248

 Step 4 : Reporting via website

While reporting, the following details need to be furnished by the customers, depending upon the channel through which transaction is done

Step 1 : To report  transactions not done by you through Internet Banking (FedNet)/ Mobile Banking (FedMobile)

  • Customer ID
  • Account number
  • Transaction date
  • Transaction amount
  • Type of transaction

 Step 2 : To report  Debit Card or ATM card transactions not done by you

  • Debit card or ATM card number
  • Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
  • Date of transaction
  • Transaction amount

Grievance Redressal Procedure

Level 1 :

  • Call 24 hour customer care on 1800-425-1199 / 1800-420-1199
  • Email: contact [at] federalbank [dot] co [dot] in
  • Contact Branch or submit complaint online.
  • Submit complaint using the Customer Grievance form

Level 2 :

If ycustomer are not happy with the resolution, please contact Zonal Nodal Officer

List of Zonal Officers for Grievance Redressal

Sr No. Zone Designation Telephone Email Fax Address
1 Bangalore Senior Vice President & Zonal Head 080-22110054 bgrr [at] federalbank [dot] co [dot] in 080-22110052 The Federal Bank Ltd, Zonal office 1st Floor, Halcyon Complex, No.9, St. Marks Road, Bangalore, Karanataka, PIN -560001
2 Chennai Senior Vice President & Zonal Head 044-28587516 mdsr [at] federalbank [dot] co [dot] in 044-28588816 The Federal Bank Ltd, Zonal Office Bhattad Tower, Ist Floor, 30, West Cott Road, Royapettah, Chennai, Tamil Nadu, PIN -600 014
3 Ernakulam Senior Vice President & Zonal Head 0484-2201177 ekmr [at] federalbank [dot] co [dot] in 0484-2385528 The Federal Bank Ltd, Zonal Office, 6th Floor, Federal Towers, Marine Drive, Ernakulam, Kerala, PIN-682 031
4 Kolkata Vice President & Zonal Head 033-68151265/ 033-68151252 calg [at] federalbank [dot] co [dot] in 033-22830842 The Federal Bank Limited, Zonal Office, Kolkata, 91/A/1, Avani Signature, Park Street, Kolkata 700016, West Bengal
5 Kottayam Senior Vice President & Zonal Head 0481-2302329 ktmr [at] federalbank [dot] co [dot] in 0481-2302329 The Federal Bank Ltd, Zonal Office, Mar Makil Centenary Memorial Building, S H Mount P O, Kottayam, Kerala, PIN - 686006
6 Kozhikode Vice President & Zonal Head 0495-2709600 kkdr [at] federalbank [dot] co [dot] in 0495-2744575 The Federal Bank Ltd, 2nd Floor, Federal Towers, 27/97G, Mavoor Road, Kozhikode, Kerala, PIN - 673016
7 Mumbai Senior Vice President & Zonal Head 022-26566702 bbyg [at] federalbank [dot] co [dot] in 022-26506922 The Federal Bank Ltd, Zonal Office, Laxmi Towers, A-1, 4Th Floor, Bandra Kurla Complex, Bandra (East), Mumbai, Maharastra PIN-400 051
8 NewDelhi Vice President & Zonal Head 011-40733918 ndlr [at] federalbank [dot] co [dot] in 011-25881075 The Federal Bank Ltd, Zonal Office, Federal towers 2/2,West Patel Nagar, New Delhi, West Delhi, NCT Of DeIhi, 110 008
9 Thiruvananthapuram Senior Vice President & Zonal Head 0471-2780657 tvmr [at] federalbank [dot] co [dot] in 0471-2330485 The Federal Bank Ltd, Zonal Office, Federal towers Thiruvanathapuram,Kerala-695 001

Level 3 :

If customer complaint has not been handled properly or there has been a delay in resolving the issue to satisfaction, please escalate to Principal Nodal Officer:

  • support [at] federalbank [dot] co [dot] in
  • Ms. Shalini Warrier
  • Executive Director and Principal Nodal Officer
  • CEO's Secretariat, The Federal Bank Ltd.
    Federal Towers, Aluva, Kerala.
  • 0484-2626366
  • Shri. Shyam Srinivasan ( MD & CEO )
    The Federal Bank Ltd.
    Corporate Office, Aluva, Kerala.
    Fax: 0484-2622672

Level 4 :

If customer are still not satisfied with the resolution of complaint than customer can approach Banking Ombudsman: Address & Area of Operation of RBI Ombudsmen

NRI Grievance Redressal

For customers abroad, they can write to: nrisupport [at] federalbank [dot] co [dot] in.

List of Zonal Offices

Sr No. Zonal Office Email_address Address
1 Bangalore bgrr [at] federalbank [dot] co [dot] in

Federal Bank Ltd, Bangalore Zonal Office
1st Floor, Halcyon Complex, No.9,
St.Marks Road, Bangalore- 560001
2 Chennai mdsr [at] federalbank [dot] co [dot] in Federal Bank Ltd, Bhattad TowerIst
Floor, 30,West Cott Road, Royapettah,
Chennai-600 014
3 Ernakulam ekmr [at] federalbank [dot] co [dot] in Federal Bank Ltd, 6Th Floor,Federal
Towers, Marine Drive,, Ernakulam-682 031
4 Kolkata calg [at] federalbank [dot] co [dot] in Avani Signature, 91A/1 Park Street
Opposite to St. Xavier's College
Kolkata - 700016
5 Kottayam ktmr [at] federalbank [dot] co [dot] in Federal Bank Ltd, Mar Makil Centenary
Memorial Building, SH Mount P O,
Kottayam, Kerala-686006
6 Kozhikode kkdr [at] federalbank [dot] co [dot] in Federal Bank Ltd, Federal Towers, 27/97G,
Mavoor Road, Kozhikode-673 016
7 Mumbai bbyg [at] federalbank [dot] co [dot] in Federal Bank Ltd, Laxmi Towers, A-1,
4Th Floor, Bandra Kurla Complex,, Bandra
(East), Mumbai-400 051
8 Newdelhi  ndlr [at] federalbank [dot] co [dot] in Federal Bank Ltd, Zonal Office,Federal
Towers, 2/2, West Patel Nagar,
Opp. Metro Pillar No. 196
New Delhi 110008
9 Thiruvananthapuram tvmr [at] federalbank [dot] co [dot] in Federal Bank Ltd, P.B. No. 303, Federal
Towers, M.G.Road, Statue-695 001

List of Regional Offices

Sr No. Region Email Address Address
1 Ahmedabad ahdy [at] federalbank [dot] co [dot] in
 Federal Bank Ltd, Ahmedabad Regional Office,
401, RBS, Opp. H K College
Ashram Road, Ahmedabad, Gujarat-380009
2 Alapuzha
 apyy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Alapuzha Regional Office
Convent Square, CCNB Road, Alapuzha-688001
3 Aluva alwy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Parackal Towers, Parur
Junction, Aluva-683102
4 Attingal atly [at] federalbank [dot] co [dot] in Federal Bank Ltd, Attingal Regional Office,
Ground Floor, Regency Mall, Mamom, Kizhuvilam P O, 
Attingal,Thiruvananthapuram-695104
5 Bangalore North bgny [at] federalbank [dot] co [dot] in Federal Bank Ltd, Bangalore North Regional Office
No. 9 3rd Floor, Halcyon Complex,
St.Marks Road, Bangalore- 560001
6 Bangalore South bgsy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Bangalore South Regional Office
No.9 1st Floor, Halcyon Complex,
St.Marks Road, Bangalore- 560001
7 Bhubaneswar bbsy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Bhubaneswar Regional Office
14B, 1st Floor,Janpath, Bapuji Nagar
Bhubaneswar-751006
8 Chandigarh cghy [at] federalbank [dot] co [dot] in Federal Bank Ltd, SCO 867, First Floor , NAC
Mani Majra, Chandigarh (UT) - 160101
9 Chennai mdsy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Chennai Regional Office
Third Floor, Trinity Towers
30 Conron Smith Road
Gopalapuram, Royapettah Chennai, Tamilnadu
10 Coimbatore cbey [at] federalbank [dot] co [dot] in Federal Bank Ltd, Coimbatore Regional Office
21 Variety Hall Road
Coimbatore, Tamil Nadu
11 Ernakulam ekmy [at] federalbank [dot] co [dot] in Federal Bank Ltd, 1st Floor, Federal Towers,
Marine Drive, Ernakulam-682031
12 New Delhi East ndey [at] federalbank [dot] co [dot] in Federal Bank Ltd, Gurgaon Regional Office
483/16, Chandan Palace,Gurgaon
Haryana - 122001
13 New Delhi West ndwy [at] federalbank [dot] co [dot] in Office of the regional head, The Federal Bank Ltd, 
Federal Towers,2/2 West Patel Nagar,Upper Ground Floor
Opp. Metro Pillar 196,Patel Road,New Delhi - 110008
14 Guwahati ghty [at] federalbank [dot] co [dot] in Ramananda Towers, Paltan Bazar, 
G S Road,Guwahati-781007
15 Hyderabad hydy [at] federalbank [dot] co [dot] in The Federal Bank Limited, 
Office of the Regional Head, Flat No. 101,1st Floor, 
Krishna Plaza, No. 6-2-953, Khairatabad
Opp. Shadan College, Hyderabad- 500004
16 Indore idry [at] federalbank [dot] co [dot] in Plot No.7, PU 4, Scheme 54,
Near Apna Sweets, Vijay Nagar Square
A B Road
Indore
17 Irinjalakuda ijky [at] federalbank [dot] co [dot] in
 Federal Bank Ltd, P B No.31, C K K Complex,
Thrissur Road, Tana, Irinjalakuda-680121
18 Kannur cnny [at] federalbank [dot] co [dot] in Federal Bank Ltd, Kannur Regional Office
3rd Floor, Aditya Tower, Kannur South Bazar
Opp.R T O Office, Kannur - 670002
19 Kolhapur khry [at] federalbank [dot] co [dot] in Federal Bank Ltd, 751- B, Raviwar Peth,
Azad Chowk, Kolhapur, Maharashtra - 416012
20 Kolkata caly [at] federalbank [dot] co [dot] in
 Federal Bank Ltd, 2B, Regency 6
Hunderford Street, Kolkata, West Bengal - 700017
21 Kollam qlny [at] federalbank [dot] co [dot] in Federal Bank Ltd, Kurumpelil Avenue, Polayathode,
Kollam-691021
22 Kottayam ktmy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Kottayam Regional Office,
Mar Makil Centenary Memorial Building, SH Mount P.O
Kottayam--686006
23 Kozhikode kkdy [at] federalbank [dot] co [dot] in 1st Floor, Federal Towers
27/97G, Mavoor Road, Kozhikode - 673016
24 Madurai mduy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Madurai Regional Office
Flat No 320, 80 Feet Road
Anna Nagar P O, Madurai
Tamilnadu - 625020
25 Malappuram mpmy [at] federalbank [dot] co [dot] in First Floor - Bava's Arcade
Kizhakethala Junction
Down Hill P O, Malappuram-676519
26 Mangalore mgry [at] federalbank [dot] co [dot] in Federal Bank LTd, Regional Office-Mangalore
Ground Floor,the Vintage, Kankanady Bye Pass Road,
Kankanady, Dakshina Kannada, Mangalore- 575 002
Karnataka
27 Mavelikara mvky [at] federalbank [dot] co [dot] in Federal Bank Ltd, Puthiyacavu, Mavelikara, -690101
28 Mumbai bbyy [at] federalbank [dot] co [dot] in Federal Bank Ltd, A-1, Laxmi Towers, Bandra Kurla
Complex, Bandra East, Mumbai-400051
29 Muvattupuzha mpzy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Vettuvazhi Plaza, Aramanapady,
Muvattupuzha-680001
30 Navi Mumbai nbyy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Navi Mumbai Regional Office,
Office No. 910,
09th Floor, Plot No. 19-20,
Satara Plaza, Sector 19 D,
Palm Beach Road, Vashi,
Navi Mumbai, Maharashtra
Pin - 400703
31 New delhi ndcy [at] federalbank [dot] co [dot] in Office of Regional Head - New Delhi Central Region,
1/7 First Floor, Patel Road
Opp.Metro Pillar No.177
Patel Nagar, New Delhi - 110008
32 Pala play [at] federalbank [dot] co [dot] in Federal Bank Ltd, Pala Regional Office,
Chooranolickal Mereena Towers,
Kattakkayam Road,Pala-686575
33 Palakkad pgty [at] federalbank [dot] co [dot] in The Federal Bank Ltd, Office of the Regional Head,
Saikrishna Residency, Kunnathurmedu, Palakkad 
678013
34 Pathanamthitta ptay [at] federalbank [dot] co [dot] in Federal Bank Ltd, P.B. No. 80, College
Road, Pathanamthitta-689 645
35 Pune pney [at] federalbank [dot] co [dot] in Federal Bank Ltd, Pune Regional Office,
403, May Fair Tower
Wakadewadi, Shivaji Nagar
Pune, Maharastra - 411005
36 Salem slmy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Salem Regional Office,
No 20, Ramakrishna Road
Salem,Tamil Nadu-636007
37 Surat srty [at] federalbank [dot] co [dot] in Federal Bank Ltd, Surat Regional Office
Ground Floor, Riddhi Shoppers
Adajan Hazira Road,Adajan,
Surat,Gujrat-395009
38 Thiruvananthapuram tvmy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Thiruvananthapuram Regional Office,
TC 18/ 1922 (2 ), Near Supreme Bakers
Kowdiar.P.O, Kuravankonam, Thiruvananthapuram-695003
39 Thodupuzha tpzy [at] federalbank [dot] co [dot] in Federal Bank Ltd, Thodupuzha Regional Office,
Kalarickal Bazar, Pala Road, Thodupuzha, Idukki-685584
40 Thrissur tcry [at] federalbank [dot] co [dot] in Federal Bank Ltd, Thrissur Regional Office
ST Nagar, TB Road, Thrissur,Kerala
41 Tiruvalla tlay [at] federalbank [dot] co [dot] in Federal Bank Ltd, M C Road, Tiruvalla, -689101

Overseas Offices

Nodal Officer of the bank for MSME Complaints and Queries

Sri Rathish.R
Vice President Business
Banking Department
The Federal Bank Ltd
6th Floor, Federal Towers,
Ernakulam - 682031
Tel.: 0484 - 2201639
Email: rathishr [at] federalbank [dot] co [dot] in

For any complaints other than those related to MSME, Please write to Grievance Redressal Team: support [at] federalbank [dot] co [dot] in.

Forms Center

Head Office

Federal Bank Limited,
Federal Towers, Bank Junction,Aluva,
Kerala -683 101
Fax: 0484-2626366

Social Sites