Federal Bank Credit Cards No. 1800 425 1199

Organization: 

Toll free Number(s): 

1800 420 1199 (For Customer Support)

1800 425 1199 (For Alternate Customer Support)

All India Number(s): 

1860 180 1290 (Federal Bank SBI Credit Card)

Website: 

Check Official Website

Emails

• creditcards [at] federalbank [dot] co [dot] in (Grievance related to Credit Cards)
• contact [at] federalbank [dot] co [dot] in (For General Enquiries)

Install App

Important Links

• Frequently Asked Questions
• Customer Support
• Request a Call Back

Grievance Redressal

Level 1 :

• Call 24 hour customer care on 1800-425-1199 / 1800-420-1199
• Email: contact [at] federalbank [dot] co [dot] in
• For customers abroad : nrisupport [at] federalbank [dot] co [dot] in
• For grievances related to Credit Cards : creditcards [at] federalbank [dot] co [dot] in or submit credit card
  related complaint online through Credit Card Online Portal

OR

• Contact Branch or submit complaint online

OR

• Submit complaint using the Customer Grievance form

Level 2 :

If customer are not happy with the resolution, please contact Zonal Nodal Officer

Sr No.	Zone	Designation	Telephon e	E-mail	Fax	Address
1	Mumbai	Senior Vice President And Zonal Head	022-26566702	bbyg [at] federalbank [dot] co [dot] in	022- 26506922	The Federal Bank Ltd, Zonal Office, Laxmi Towers, A-1, 4Th Floor, Bandra Kurla Complex, Bandra (East), Mumbai, Maharastra PIN-400 051
2	Bangalore	Vice President And Zonal Head	080-22110054	bgrr [at] federalbank [dot] co [dot] in	080- 22110052	The Federal Bank Ltd, Zonal office 1st Floor, Halcyon Complex, No.9, St. Marks Road, Bangalore, Karanataka, PIN -560001
3	Kolkata	Vice President And Zonal Head	033-68151265 033-68151252	calg [at] federalbank [dot] co [dot] in	033- 22830842	The Federal Bank Limited, Zonal Office, Kolkata, 91/A/1, Avani Signature, Park Street, Kolkata 700016, West Bengal
4	Ernakulam	Senior Vice President And Zonal Head	0484-2201177	ekmr [at] federalbank [dot] co [dot] in	0484- 2385528	The Federal Bank Ltd, Zonal Office, 6th Floor, Federal Towers, Marine Drive, Ernakulam, Kerala, PIN-682 031
5	Kozhikode	Vice President And Zonal Head	0495-2709600	kkdr [at] federalbank [dot] co [dot] in	0495- 2744575	The Federal Bank Ltd, 2nd Floor, Federal Towers, 27/97G, Mavoor Road, Kozhikode, Kerala, PIN - 673016
6	Chennai	Senior Vice President And Zonal Head	044-28587516	mdsr [at] federalbank [dot] co [dot] in	044- 28588816	The Federal Bank Ltd, Zonal Office Bhattad Tower, Ist Floor, 30, West Cott Road, Royapettah, Chennai, Tamil Nadu, PIN -600 014
7	NewDelhi	Vice President And Zonal Head	011-40733918	ndlr [at] federalbank [dot] co [dot] in	011- 25881075	The Federal Bank Ltd, Zonal Office, Federal towers 2/2, West Patel Nagar, New Delhi, West Delhi, NCT Of DeIhi, 110 008
8	Kottayam	Senior Vice President And Zonal Head	0481-2302329	ktmr [at] federalbank [dot] co [dot] in	0481- 2302329	The Federal Bank Ltd, Zonal Office, Mar Makil Centenary Memorial Building, S H Mount P O, Kottayam, Kerala, PIN - 686006
9	Thiruvananthapuram	Vice President And Zonal Head	0471-2780657	tvmr [at] federalbank [dot] co [dot] in	0471- 2330485	The Federal Bank Ltd, Zonal Office, Federal towers Thiruvanathapuram,Kerala-695 001

Level 3 :

If customer complaint has not been handled properly or there has been a delay in resolving the issue to customer
satisfaction, please escalate to Principal Nodal Officer:

• Email- support [at] federalbank [dot] co [dot] in
• Name- Ms. Shalini Warrier
• Executive Director and Principal Nodal Officer
  CEO's Secretariat, The Federal Bank Ltd.
  Federal Towers, Aluva, Kerala.
• Contact- 0484-2626366

Level 4 :

If customer are still not satisfied with the resolution of complaint than customer can approach Banking Ombudsman.

Head Office

Federal Bank Limited,
Federal Towers, Bank
Junction, Aluva, Kerala-683101
Fax: 0484-2626366