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FonePaisa Customer Care No. 080-4099 9698
Organization:
All India Number(s):
080 4099 9698
92 2122 5555
97 3125 6789
Website:
- Customer Success Team:
care [at] fonepaisa [dot] com - B2B Business Inquiries:
sales [at] fonepaisa [dot] com - Career Inquiries:
careers [at] fonepaisa [dot] com
Important Links
Grievance Redressal Procedure
How to reach fonePaisa Grievance Redressal Team
- Customers may call us on 080-4099 9698 (Call Charges as applicable apply),
between 09:00 am to 6:00 pm, 7 Days working (National Holidays excluded) - Sending us an email on care [at] fonepaisa [dot] com
- Customers may submit their feedback, complaint or grievance on https://fonepaisa.com
Time taken to address your queries/complaints/concerns
- First response to a user's query/ concern – 24 hours on a working day
- Follow-up queries – 48 hours on a working day
- Escalated cases – 7 working days
- Customer grievances – 15 working days
- Concern raised to Nodal officer – 15 working days
- NEFT to user's bank account – 7 working days
Escalation Levels
In order to make fonePaisa redressal channels more effective, a structured system has been established,
to ensure that the complaints are redressed seamlessly and well within the stipulated timeframe-
- As detailed in above section
- Escalate an existing ticket to fonePaisa Grievance Officer
- Write to care [at] fonepaisa [dot] com
Our esteemed customers may also address their queries, feedback, complaints or grievance to:
CEO, fonePaisa Payment Solutions Private Limited
1190, 3rd Cross, 26th Main, JP Nagar Phase-1,
Bengaluru – 560078 India.
Official Address
1190, 3rd Cross, 26th Main,
JP Nagar Phase 1, Bengaluru – 560078,
Karnataka, India