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Future Generali Life Insurance Toll Free No. 1800 102 2355
Organization:
Toll free Number(s):
1800 102 2355 (Contact Support, Mon-Sat, 9:30am-6:30pm)
All India Number(s):
022-4097 6666 (Contact Support)
81081 98633 (WhatsApp Support)
Website:
IVRS Menu 18001022355
Select your preferred language: Hindi/ English
- Press 1: If you are an exisisting future generali india life insurance customer and enquiring about life insurance policy
- If you are general insurance customer of future generali & enquiring about health, motor or travel insurance policies please call at 1800220233
- Press 2: If you are an advisor or a parttime employee of the company
- Press 3: If you are ca lling from new policy application verification
- Press 4: If you would like to pay your insurance premium
- Press 5: If you wish to know about new product or services
- Press 6: If you are an american express customer
Emails
- care [at] futuregenerali [dot] in (Contact Support)
- claims [dot] support [at] futuregenerali [dot] in (For Claim)
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Important Links
SMS Services
To avail of this service, simply send us an SMS at 5607003 with the below stated codes.
In case you have not registered / updated your mobile number with us then kindly do so by calling us at our toll free number 18001022355
Note*: Please do not use any brackets or special characters (< >,(),**) with the keyword or Policy number.
For Example SMS: NAV 12345678 & send it to 5607003
| Services | Keywords |
|---|---|
| Nearest Branch | NB <PIN Code> |
| Latest Fund Value | FV <Policy Number> |
| Current Policy status | PS <Policy Number> |
| Premium Receipt Duplicate | PRD <Policy Number> |
| Unit Statement | US <Policy Number> |
| Register / Update Email ID | UE <Policy Number> <New Email ID> |
| Latest NAV | NAV <Policy Number> |
| Premium Due Date | PDD <Policy Number> |
| Last Premium Paid | LPP <Policy Number> |
| Premium Paid Certificate | PPC <Policy Number> |
| To Request Call Back | CM |
| To Update PAN | PAN <PAN Number> <Policy Number> |
Grievance Redressal
Level 1
In case of any grievance or query you may contact Future Generali Life Insurance Team by
- Contact No.: 18001022355
- Email: care [at] futuregenerali [dot] in
- Senior citizens may also logde their complaints by emailing at senior [dot] citizens [at] futuregenerali [dot] in for priority assistance.
- You may also visit at the nearest Branch Office
- Address: Customer Services Department
Future Generali India Insurance Co. Ltd,
Unit 801 and 802, 8 th floor, Tower C,
Embassy 247 Park, L.B.S Marg, Vikhroli ( W )
Mumbai - 400083
Level 2
Grievance acknowledgement and resolution :
Customer care team will send an acknowledgement, through SMS or email, to the customer within 3 working days of the receipt of the Grievance.
Grievance will resolve within 15 days of its receipt and each redressal or rejection of the issue shall be conveyed via email or letter, along with reasons.
Process of escalation
| Level | Name | Contact Details | Response Time |
|---|---|---|---|
| Level 1 | Grievance Redressal team |
care [at] futuregenerali [dot] in | 3 days |
| Level 2 | Mr. Daivit Mehta | escalated [dot] complaints [at] futuregenerali [dot] in | 3 days |
| Level 3 | Mr. Chaitanya Kapoor (GRO) | gro [at] futuregenerali [dot] in | 3 days |
Note*: you can contact to nodal officer near you as mentioned below after level 3
Level 3
If customer are not satisfied with the resolution provided in Level 1 or 2, then you may approach at IRDAI (Toll Free No.: 55255/ 18004254732)or to the Insurance Ombudsman
Nodal/ Grievance Redressal Officer Contact
Email: gro [at] futuregenerali [dot] in (Same for All)
| Branch | Gro Name |
|---|---|
| Andheri | Anita Mitra |
| Dadar | Vaibhav Kambli |
| Borivali | Vishal/Vaibhav |
| Ghatkopar | Jitendra Prajapati/Mangesh |
| Malad | Eknath Gawade |
| Thane | Deepak Indap |
| Vashi | Pravin Ingle |
| Ahmedabad | Hiren Makwana |
| Ahmednagar | Sachin Kulange |
| Aurangabad | Mahesh Kavishwar |
| Baroda | Geetendra Singh |
| Kolhapur | Ashish Surve |
| Nasik | Yogeshwar Nagpure |
| Pune Bundgarden | Anjali Inamdar |
| Pune Fc Road | Sandeep Sharadrao Patil |
| Rajkot | Ajayan Pillai |
| Surat | Varsha Kosambiya |
| Amravati | Ram Angaitkar |
| Bhopal | Dheeraj Chandwani |
| Gwalior | Sameer Jain |
| Indore | Sanjay Pawar |
| Jabalpur | Neeraj Agrawal |
| Nagpur | Prasad Dumbhare |
| Raipur | Abhijit Deshpande |
| Hyderabad | Anil Kumar.J |
| Mangalore | Chethan Kumar |
| Bangalore Mg Road | Swapna R |
| Jp Nagar, Bangalore | Pratham Kumar |
| Rajahmundry | T Balakrishna |
| Vizag | T Balakrishna |
| Anna Nagar Chennai | Rajkumar V |
| Chennai | Murali E |
| Trichy | Siranjeevi S |
| Calicut | Ringu Rr |
| Kottayam | Rajesh K R |
| Thrissur | Mini Vasudevan |
| Kollam | Ajith V R |
| Cochin | Thomas Vijoy |
| Thiruvalla | Akshai |
| Trivandrum | Kavitha K V |
| Allahabad | Anupam Kumar Srivastava |
| Ambala | Moti Lal |
| Balia | Rakesh Kumar Singh |
| Bhatinda | Mahesh Jaiswar |
| Chandigarh | Sandeep Dhiman |
| Dehradun | Anurag Johari |
| Delhi - Kirti Nagar | Mahesh Kumar |
| Delhi - Pitampura | Deepa Kapoor |
| Delhi - Rajendra Place | Vikram Sodha |
| Delhi-Janakpuri | Sandeep Kumar |
| Delhi-Nehruplace | Sudhir Kumar Sharma |
| Delhi-Preet Vihar | Virendra Pal |
| Delhi-Rohini | Santosh Kumar |
| Deoria | Mohd Irfan |
| Faridabad - Ac Nagar | Mohd Imran Khan |
| Ghazipur | Amit Kumar Srivastava |
| Gorakhpur | Satyendra Pratap Singh |
| Gurgaon Sec 66 | Keshav Yadav |
| Haldwani | Praveen Kumar |
| Haridwar | Shivam Mishra |
| Hoshiarpur | Karam Chand |
| Jaipur | Mukesh Tutlani |
| Jallandhar | Ram Parkash |
| Jammu | Rajesh Kumar |
| Kanpur | Pallav Dixit |
| Lucknow | Pooja Srivastava |
| Ludhiana | Sarbjeet Singh |
| Meerut | Bhuvnesh Kumar |
| Noida Sector-18 | Mausam Sharma |
| Pathankot | Rajesh Kumar Mehra |
| Patiala | Manjit Singh |
| Pratapgarh | Shrikant Mishra |
| Saharanpur | Kamal Kishor |
| Shimla | Manoj Kumar |
| Varanasi | Rohit Chakraborty |
| Zirakpur | Lalit Thakur |
| Asansole | Palash Saha |
| Burdhwan | Md Wasim Uddin |
| Behrampur | Tapadyuti Dutta |
| Barasat | Gopal Biswas |
| Contai | Uttam Maity |
| Durgapur | Santanu Sarkar |
| Haldia | Moloy Kumar Dey |
| Kolkata Kakurgachi | Prasenjit Sarkar |
| Kolkatta Gariahat | Debabrata Das |
| Kolkatta Minto Park | Barun Tikadar |
| Kharagpur | Khokan Guria |
| Kolkatta Delhousia | Rahul Chatterjee & Raju Show |
| Siliguri | Debasis Bera |
| Bhubaneswar | Surya Prakash Rout |
| Balasore | Ganesh Chandra Das |
| Cuttack | Santosh Kumar Pradhan |
| Keonjhar | Mrityunjay Nayak |
| Ranchi | Sushil Kumar |
| Rourkela | Sudhansu Shekhar Choudhury |
| Begusarai | Mohammad Riyaz Ansari |
| Dimapur | Bendangmongla |
| Guwahati | Gyandip Saikia |
| Jorhat | Arup Kumar Saikia |
| Muzzaffarpur | Vikash Kumar |
| Patna | Sanjay Kumar |
| Sivasagar | Anutpal Phukan |
| Siwan | Amit Kumar |
| Tinsukia | Nayanjit Karmakar |
Register & Corporate Officce
Future Generali India Life Insurance Co. Ltd,
Unit 801 and 802, 8th floor, Tower C,
Embassy 247 Park, L.B.S. Marg,
Vikhroli (W), Mumbai- 400083
Fax: 022-40976600