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Go First Customer Care No. 1800 2100 999
Organization:
Toll free Number(s):
1800 2100 999 (Customer Care)
All India Number(s):
022-6896 8300 (Customer Care/Helpline)
022-6868 6000 (Monsoon Helpline)
+91-22-6896 8300 (Calling from outside India)
Website:
IVRS Menu
First Select Your Preferred Languages
- Press 1- If you are a customer
- Press 1- For Domestic Travel
- Press 2- For International Travel
- Press 2-If you are a travel agent
- Press 1- For Flight Status
- Press 2- For Any Other Assitance
Emails
- feedback [at] flygofirst [dot] com (For any refund related queries-travel agents/customers)
- charter [at] flygofirst [dot] com (For Booking Charter)
Install App
Important Links
- Faq For Travel Information
- Manage Booking
- General Queries
- Special Assistance
- Faq For General Queries (Select your query category from dropdown option)
- For Excess Baggage
Grievance Redressal
If you have any query/complaints regarding any services provided by gofirst, firstly contact the toll free number given above and discuss your concerned with customer support team...If you are satisfied with the response team, you escalate your issue to the :
- Nodal Officer at nodalofficer [at] flygofirst [dot] com.
If again not getting the correct response you can make a further appeal to:
- Appellate Authority at appellateauthority [at] flygofirst [dot] com.
Note*
- Contact them between Monday - Friday (09:30am-6pm)
Feedback Form
SMS Services
| To view all SMS services available, send an SMS to 57333 in the format | |
|---|---|
| Services | SMS Keyword |
| Flight Status (To check flight arrival or departure informationor to know if your flight is on schedule on tha particular date, send an SMS to 57333 in the format) |
G8 <space> Flight number (Eg.- SMS G8 373) |
| Flights are subject to delays and cancellations, you check the status of your flight 4 hrs and 2 hrs prior to departure. | |
| Flight Schedules (To know the flight schedule for a particular date, send an SMS to 57333 in the format) |
G8 <space> ORIGIN <space> DESTINATION <space> DATE(in dd/mm format) to 57333 (Eg.-SMS G8 Mumbai Delhi 07/09 or G8 BOM DEL O7/09 to 57333) |
| The city of origin and destination can be entered as a 'full city name' or 'airport code'. | |
| Lowest Fare Enquiry (To check the lowest fare available on a particular sector for a particular date, send an SMS to 57333 in the format) |
G8 <space> LF <space> ORIGIN <space> DESTINATION <space> DATE(in dd/mm format) (Eg.-SMS G8 LF Mumbai Goa 07/09 or G8 LF BOM GOI 07/09) |
| The city of origin and destination can be entered as a 'full city name' or 'airport code'. | |
| Promotional Offers (To view current promotions, send an SMS to 57333 in the format) |
G8 <space> PROMO to 57333 (Eg.- SMS G8 PROMO or G8 Promo to 57333) |
| Help (To view all SMS services available, send an SMS to 57333 in the format) |
G8 <space> HELP to 57333 (Eg.- SMS G8 HELP or G8 Help to 57333) |
| The SMS service to 57333 is temporarily not available on BSNL networks | |
Airport Offices
| Location | Address |
|---|---|
| Ahmedabad (AMD) |
Terminal 1, Go First SVPI Airport, AIAL, Ahmedabad - 380003, India. |
| Amritsar (ATQ) | Sri Guru Ramdass International Airport, Rajasansi, Amritsar, Punjab - 143101, India. |
| Bengaluru (BLR) | G-181, Kempegowda International Airport, Devanhali, Bengaluru, Karnataka - 560300, India. |
| Mumbai (BOM) | Chatrapati Shivaji International Airport, Terminal 1, Mumbai, Maharashtra - 400099, India. |
| Kolkata (CCU) | Upper Departure level, New Integrated Terminal Building (NITB / T2) N. S. C. B. I, Kolkata, West Bengal - 700052, India. |
| Coimbatore (CJB) | Departure Building, Coimbatore International Airport, Coimbatore - 641014, India. |
| Kannur (CNN) | Kannur International Airport Ltd, Kara Peravoor, Mattanannur P.O – 670708 Kannur kerala, India. |
| Kochi (COK) |
Go Airlines(I) Ltd, Domestic Terminal ( T1), Cochin International Airport Ltd, Nedumbassery. Cochin – 683111. Kerala, India. |
| Dehradun (DED) | Dehradun Airport, Rishikesh Road, Dehradun, Uttrakhand - 248140, India. |
| Delhi (DEL) | Go Airlines (India) Ltd, Terminal 2, IGI Airport, New Delhi -110037, India |
| Guwahati (GAU) | Lokpriya Gopinath Bordol International Airport, Borjhar, Guwahati, Assam - 781015, India. |
| Goa (GOI) | Go Airlines (I) Ltd Ticketing Counter No. 7, Civil Enclave Dabolim International Airport- 403801, India. |
| Hyderabad (HYD) | GMR Hyderabad International Airport Ltd, Shamshabad, Hyderabad, Telangana - 500409, India. |
| Bagdogra (IXB) | Bagdogra Airport, Bagdogra, Darjeeling, West Bengal - 734421, India. |
| Chandigarh (IXC) | Shaeed Bhagat Singh International Airport Chandigarh, village Jhurheri, Mohali, Punjab – 140306, India. |
| Mangalore (IXE) | Mangaluru International Airport Bajpe Main Rd, Kenjar HC Karnataka 574142 |
| Jammu (IXJ) | Civil Airport, Satwari,
Jammu-Cantt, J & K -180003, India. |
| Leh (IXL) | Kushok Bakula Rimpochee Airport, Leh, Ladakh - 194101, India. |
| Ranchi (IXR) | AAI, Birsa Munda Airport (New Terminal), Ranchi, Jharkhand – 834002, India. |
| Port Blair (IXZ) | Go Airlines (I) Ltd Veer Savarkar International Airport, Civil Enclave Lamba Line Port Blair, South Andaman A & N Islands - 744103, India. |
| Jaipur (JAI) | Jaipur International Airport, Terminal 2, Jawahar Lal Nehru Marg Jaipur-302017, India. |
| Lucknow (LKO) | Chaudhary Charan Singh International Airport, Amousi, Lucknow, Uttar Pradesh -226009, India. |
| Chennai (MAA) | Kamaraj Domestic Terminal, Chennai Airport, Chennai, Tamilnadu -600027, India. |
| Nagpur (NAG) | Dr. Babasaheb Ambedkar International Airport, Nagpur, Maharashtra - 440005, India. |
| Patna (PAT) | Jaiprakash Narayan International Airport, Patna, Bihar - 800014, India. |
| Pune (PNQ) | Civil Enclave Lohgaon Airport
Pune, Maharashtra - 411032, India. |
| Surat (STV) | Surat International Airport, Dumas Airport, Gavier, Surat, Gujarat - 395007, India. |
| Srinagar (SXR) | Sheikh Ul Alam International Airport Humahama, Srinagar J&K -110003, India |
| Varanasi (VNS) | Lal Bahadur Shastri International Airport, Babatpur, Uttar Pradesh 221006, India. |
General Sales Agent (GSA) Offices
| Location | Contact No. | Address | |
|---|---|---|---|
| Abu Dhabi(AUH) | +971-2-4180841 | gofirstauhres [at] safar [dot] ae | Safar Emirates Travel & Tourism, Safar Travel and Tourism LLC,Liwa Street, Abu Dhabi, United Arab Emirates. |
| Bangkok (BKK) | +66 26351765 / +66 26351766 / +66 26351767 / +66 26351768 |
gofirstctobkk [at] ltu-asia-as [dot] com | LTU Asia Aviation Services,
21st Floor, |
| Colombo (CMB) | +94 112 308 308 |
cmbres [dot] g8 [at] aitkenspence [dot] lk/ cmbsales [dot] g8 [at] aitkenspence [dot] lk |
Royal Spence Aviation (Pvt) Ltd NO. 305, Vauxhall Street, Colombo 00200 Sri Lanka |
| Dammam (DMM) | +96 61 3898 3352 / +96 61 3898 3353 |
gofirstdmmres [at] arjaa [dot] com | Arjaa Travel & Tourism, 3rd Floor, Fahad Centre, Prince Turkey Street, Al Khobar Dammam |
| Dhaka (DAC) | +8801404033110 / +8801404033114 |
gofirst [at] Saimonair [dot] com | Go First Airlines (India) Limited
GSA: Saimon Air Travels Ltd Saimon Center House: 4A, Road 22 Gulshan -1, Dhaka, Bangladesh |
| Doha (DOH) | 974-44444412 / 974-44444400 |
gofirstdohres [at] cleopatratravel [dot] net | Cleopatra Travels & Tourism Building No. 51, Street 250, Zone 45, D- Ring Road, Doha, Qatar |
| Dubai (DXB) | +971-42112550 | gofirstdxbres [at] alnaboodah [dot] com | Al Naboodah Travel & Tourism Agencies, Al Shoala Building, Al Ittihad Street, Deira, PO Box 1200, Dubai, UAE. |
| Fujairah (FJR) | +971 9 2221561 | goairfjr [at] travelats [dot] com | ATS Travel LLC
Off.#2, Saderat Trade Centre, Sh.Zayed Road P.O. Box 638 Fujairah – UAE |
| Kathmandu (KTM) | +977 14545574, +977 14545573, +977 14545570, +977 14545571 |
info [at] rrgroup [dot] com [dot] np | Society International Travel Services Pvt. Ltd Lal Durbar One building, Lal Durbar Colony Marg, Kathmandu, Nepal |
| Kuwait (KWI) | +965 2242 2400 | gofirstkwires [at] gofirst-gsakw [dot] com/ gofirstkwisales [at] gofirst-gsakw [dot] com |
Resource Management International (RMI) Sheikha Sabeeka Al Sabah Building 2nd Floor, Office # 11 Fahed Al Salem Street, Al Qibla Kuwait City P.O.Box 5959, Safat 13057 State of Kuwait |
| Male (MLE) | +(960) 301 8877 Fax: +(960) 332 5336 |
goair [at] voyagesmaldives [dot] com | Voyages Maldives Pvt. Ltd.
Narugis, Chandhanee Magu, P.O.Box 2019 . Malé 20191, Maldive |
| Muscat (MCT) | +968 24789333 | gofirstmctres [at] mezoontravel [dot] com | Mezoon Travel LLC. Way No. 2905/129, Ex Al-Harty Building No. 414, P.O. Box: 629, Pc: 100, Ruwi, Muscat, Sultanate Of Oman |
| Singapore (SIN) | Reservation & Ticketing +65 6922 9617 Fax: +65 6922 9501 |
rsvn [dot] gofirst [at] changirecommends [dot] com [dot] sg | Changi Travel International Pte Ltd.80 Airport Boulevard, Changi Airport Terminal 1, #04-07/08, Singapore 819642 |
Head Office
Go Airlines (India) Limited
1st Floor, C-1,
Wadia International Centre,
Pandurang Budhkar Marg, Worli,
Mumbai 400 025, India Deepak Talkies
Ph: 022-67410000
Fax: 022-67410001.