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Hainan Airlines Customer Care No.
Organization:
Website:
Emails
- customer [dot] care [at] hnair [dot] com (For General Query)
- presidentmailbox [at] hnair [dot] com (For Alternate Queries)
Install App
Important Links
- Frequently Asked Questions
- Complaint/Suggestions Form
- Manage Your Booking
- Check In
- Refund Form
- Feedback Form
Contact Support
| S.No. | Service | Contact |
|---|---|---|
| 1 | Service quality supervision | (86-898）66709315 |
| Cargo Information | ||
| 2 | International Hotline | （86-898）65368172 |
| 3 | Domestic hotline | （86-898）66110982 |
| 4 | Service complaint suggestions | （86-898）65363782 |
Business Offices And Ticket Office
International Number
| S.No. | City | Contact Information | Working Hours |
|---|---|---|---|
| North America | |||
| 1 | United States | 888-688-8813 (24 Hours) | |
| 2 | Toronto | 001-905-362-1327; 001-905-362-1328 | 09:00-17:00 Eastern Time, Mon-Fri (Excluding Sat, Sun, and Holidays) |
| 3 | Vancouver | 0086-898-95339 (24 Hours) | |
| Europe | |||
| 4 | Brussels | 0086-898-95339 (24 Hours) | |
| 5 | Berlin | 00800-8768-9999 (24 Hours) | |
| 6 | Paris | 0086-898-95339 (24 Hours) | |
| 7 | Belgrade | 0086-898-95339 (24 Hours) | |
| 8 | Rome | 0086-898-95339 (24 Hours) | |
| 9 | Madrid | 0086-898-95339 (24 Hours) | |
| 10 | Manchester | 0086-898-95339 (24 Hours) | |
| Asia | |||
| 11 | Tokyo | 0086-898-95339 (24 Hours) | |
| 12 | Sapporo | 0086-898-95339 (24 Hours) | |
| 13 | Seoul | 0086-898-95339 (24 Hours) | |
| 14 | Tel Aviv | 0086-898-95339, +97236235688 (24 Hours) | (Sun-Thu, 9am-4pm, local time in Israel) |
| 15 | Moscow | +7 (495) 660-05-55 | Room 19, Building 17, Greenwood Industrial Park, Moscow State |
| 16 | Vladivostok | 0086-898-95339（24 Hours） | |
Branch Offices Contact Details
Address
Haikou City, Hainan Province,
P.R. China HNA PLAZA,
No.7 Guoxing Road
Contact: +86-898-66739801
Fax:
（86-898）65802996