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HDB Financial Services Customer Care No. 044-4298 4541
All India Number(s):
044-4298 4541 (Customer Support, 10am-6pm Mon-Fri, Excluding Holidays)
73049 26929 (Whatsapp Support For Account Information)
80109 21485 (Whatsapp Support For Apply Loan)
044-4560 2401 (Missed Call Service)
Website:
IVRS Menu No. 044-4298 4541
Select Your Preferred language (English/Hindi)
- Press 1 : If you are an existing customer
- Press 2 : For EMI card
- Press 3 : If you have applied for loan
- Press 4 : If you want to apply for loan
customer [dot] support [at] hdbfs [dot] com (Customer Support)
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Grievance Redressal
Level 1 :
For any query/complaint :
- Call 044-42984541 (10.00 am to 6.00 pm, Monday-Friday & 10.00am
to 2.00pm on 1st & 2nd Saturdays excluding national holidays & Regional holidays). - Email : Please click on this link Query/Request/Complaint/Feedback
- Branch
- Customer will receive a response within 10 working days.
Level 2 :
If the resolution provided in Level 1 does not meet your expectation or customer did not receive a
response within the defined timescales, than customer can send escalations to Customer Services Manager.
Level 3 :
If the resolution provided in Level 2 does not meet your expectation or customer did not receive a
response within the defined timescales, than customer write to the Grievance Redressal Officer at GRO Escalations.
Level 4 :
- If customer is not satisfied with the resolution provided at Level 3, he/she contact Nodal Officer/Ombudsman:
- Nodal Officer Details
| Designation | Number | Address | |
|---|---|---|---|
| Nodal Officer - South | 044-64805410 | nodalofficer [dot] south [at] hdbfs [dot] com | HDB Financial Services Ltd., 3rd Floor, Murugesa Naicker Office Comp, New NO: 128/4F, Old Door No: 53A, Greams Road, Chennai - 600 006 |
| Nodal Officer - West | 022-64805410 | nodalofficer [dot] west [at] hdbfs [dot] com | HDB Financial Services Ltd., 404, Landmark Building, Near Titanium City Centre, Opp Seema Hall, 100 feet Road, Anand Nagar Main Road, Satellite, Ahmedabad - 380 015 |
| Nodal Officer - North | 011-64805410 | nodalofficer [dot] north [at] hdbfs [dot] com | HDB Financial Services Ltd., 781, 2nd Floor, D B Gupta Road, Karol Bagh, New Delhi - 100 005 |
| Nodal Officer - East | 033-64805410 | nodalofficer [dot] east [at] hdbfs [dot] com | HDB Financial Services Ltd., Jardine House, 3rd Floor, 4, Clive Row, Kolkata - 700 001 |
| Principal Nodal Officer | 022-49116383 | pno [dot] hdb [at] hdbfs [dot] com | HDB Financial Services Ltd; Zenith House, Ground Floor, Opp Mahalaxmi Race Course, K K Marg, Mahalaxmi, Mumbai - 400 034 |
NBFC Ombudsman
Level 5 :
If customer complaint / dispute is not redressed within a period of one month, than customer appeal to:
- The Officer-in-charge
Reserve Bank of India
1st Floor, Department of Non-Banking supervision
Near Gandhi Bridge, Ahmedabad - 380006.
Grievance Redressal - Insurance Services
Registered Office
HDB Financial Services Ltd.,
Radhika, 2nd Floor,
Law Garden Road, Navrangpura,
Ahmedabad - 380009
Corporate Office
HDB Financial Services Limited,
Ground Floor, Zenith House,
Keshavrao Khadye Marg, Mahalaxmi,
Mumbai - 400034