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HDFC ERGO General Insurance Toll Free No. 1800 2666 400
Organization:
Toll free Number(s):
1800 2666 400
1800 2700 700 (IPO-Insurance Portfolio Organiser)
All India Number(s):
022-6234 6234 (Queries related to existing policy)
0120-6234 6234 (Alternate no. for existing policy holder)
0120-4507 250(Travel Insurance claim)
022-6242 6242 (For New Insurance)
81695 00500 (WhatsApp Support)
Website:
Emails
- care [at] hdfcergo [dot] com (Customer Support)
- nsp [at] hdfcergo [dot] com (Network Hospital Issues)
- preauth [at] hdfcergo [dot] com (Authorisation issues)
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Important links
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Grievance Redressal
Level 1
- Email: grievance [at] hdfcergo [dot] com
- Grievance Form
- For Senior Citizens
- 022-62426226 or mail at seniorcitizen [at] hdfcergo [dot] com
- final response would be conveyed within a period of 15 days from the date of receipt of your complaint.
Level 2
- In case, not satisfied with the decision/resolution
or have not received any response within 15 days
mail at cgo [at] hdfcergo [dot] com.
Level 3
- If still not resolved the grievance go through Ombudsman Centres for next level redressal.
Ombudsman centers
| City Name | Insurance Ombudsman | Contact No. | Areas of Jurisdiction | Office of the Insurance Ombudsman | |
|---|---|---|---|---|---|
| Ahmedabad | Shri Kuldip Singh | 079-25501201 079-25501202 079-25501205 079-25501206 |
bimalokpal [dot] ahmedabad [at] cioins [dot] co [dot] in | Gujarat, Dadra & Nagar Haveli, Daman and Diu |
Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad– 380 001. |
| Bengaluru | Mr Vipin Anand | 080-26652048 080-26652049 |
bimalokpal [dot] bengaluru [at] cioins [dot] co [dot] in | Karnataka | Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. |
| Bhopal | Shri R. M. Singh | 0755-2769201 0755-2769202 |
bimalokpal [dot] bhopal [at] cioins [dot] co [dot] in | Madhya Pradesh, Chhattisgarh | Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003. |
| Bhubaneswar | Shri Suresh Chandra Panda | 0674-2596461 0674-2596455 |
bimalokpal [dot] bhubaneswar [at] cioins [dot] co [dot] in | Odisha | 62, Forest park, Bhubaneswar – 751 009. |
| Chandigarh | Mr Atul Jerath | 0172-2706196 0172-2706468 |
bimalokpal [dot] chandigarh [at] cioins [dot] co [dot] in | Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir,Ladakh & Chandigarh. |
S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. |
| Chennai | Shri Segar Sampathkumar | 044-24333668 044-24335284 |
bimalokpal [dot] chennai [at] cioins [dot] co [dot] in | Tamil Nadu, PuducherryTown and Karaikal (which are part of Puducherry). |
Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai – 600 018. |
| Delhi | Shri Sudhir Krishna | 011-23232481 011-23213504 |
bimalokpal [dot] delhi [at] cioins [dot] co [dot] in | Delhi & following Districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh. |
2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. |
| Guwahati | Shri Somnath Ghosh | 0361-2632204 0361-2602205 |
bimalokpal [dot] guwahati [at] cioins [dot] co [dot] in | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. |
Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(Assam). |
| Hyderabad | Shri N. Sankaran | 040-23312122 | bimalokpal [dot] hyderabad [at] cioins [dot] co [dot] in | Andhra Pradesh, Telangana, Yanam and part of Union Territory of Puducherry. |
6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. |
| Jaipur | Shri Rajiv Dutt Sharma | 0141-2740363 | bimalokpal [dot] jaipur [at] cioins [dot] co [dot] in | Rajasthan | Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302005. |
| Ernakulam | Shri G. Radhakrishnan | 0484-2358759 0484-2359338 |
bimalokpal [dot] ernakulam [at] cioins [dot] co [dot] in | Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry. |
2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. |
| Kolkata | Shri P. K. Rath | 033-22124339 033-22124340 |
bimalokpal [dot] kolkata [at] cioins [dot] co [dot] in | West Bengal, Sikkim, Andaman & Nicobar Islands. |
Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072. |
| Lucknow | Justice Anil Kumar Srivastava | 0522-2231330 0522-2231331 |
bimalokpal [dot] lucknow [at] cioins [dot] co [dot] in | Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. |
6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. |
| Mumbai | Shri Bharatkumar S. Pandya | 022-69038821 022-69038823 022-69038824 022-69038825 022-69038826 022-69038827 022-69038828 022-69038829 022-69038830 022-69038831 |
bimalokpal [dot] mumbai [at] cioins [dot] co [dot] in | Goa, Mumbai Metropolitan Region (excluding Navi Mumbai & Thane). |
3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. |
| Noida | Shri Chandra Shekhar Prasad | 0120-2514252 0120-2514253 |
bimalokpal [dot] noida [at] cioins [dot] co [dot] in | State of Uttarakhand and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautam Buddh nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. |
Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. |
| Patna | Shri N. K. Singh | 0612-2547068 | bimalokpal [dot] patna [at] cioins [dot] co [dot] in | Bihar, Jharkhand. | 2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001. |
| Pune | Shri Vinay Sah | 020-41312555 | bimalokpal [dot] pune [at] cioins [dot] co [dot] in | Maharashtra, Areas of Navi Mumbai and Thane (excluding Mumbai Metropolitan Region). |
Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road,Narayan Peth, Pune – 411 030. |
Branches
| City | Contact No. | Address |
|---|---|---|
| Andhra Pradesh | ||
| Kadapa | 08562-2277777 | 3rd Floor, Door No. 1/336, Maruthi Nagar, Survey No. 181/1, Opp. APSRTC Bus Stand, Kadapa – 516002 |
| Kurnool | 08518-222747 | SP Square, 3rd floor, Park Road, Kurnool- 518001 |
| Nellore | 0861-3058900 | 2nd floor, D.No.:15/181, kavitha krishna Annexe ,Subedarpet Road, Kanamahal Circle, Nellore - 524 001 |
| Rajamundry | 0883-3040938 | Door No.74-12-6,3rd floor, Ramalayam centre, A V Rao road junction, Rajamundry - 533 103 |
| Tirupati | 0877-2255595 0877-2255596 |
1st floor, Dr no , 10-14-575/2, PMR Plaza, V.V.Mahal Road Tirupati-517501, Chittoor |
| 0877-2232399 | 1st Floor,No.-6-1-67/A1,Varadaraja Nagar, Ward No.-6, K.T.Road, Tirupati, Dist.-Chittor-517501 | |
| Vijaywada | 0866-2477500 | 4th Floor, Seepra Towers, Opp HDFC Bank, Behind Airtel office, Bandra Road, Vijaywada -520010 |
| Vishakhapatnam (Vizag) |
0891-2525949 | 2nd Floor, Potluri Castle, Dwarakanagar, VSP, 16, Vishakapatnam - 530 016 |
| Assam | ||
| Guwahati | 0361-2460034 | 6th Floor, Adityam building, Lachit Nagar, G.S. Road Guwahati - 781007 |
| Jorhat | 0376-2300115 | 2nd floor, N K Heights, Garali, Jorhat – 785 001 |
| Tinsukia | 0374-2953033 | 2-C, S.R. Lohia Road, Tinsukia-786125, Assam (Landmark – Opp. ICICI Bank) |
| Bihar | ||
| Bhagalpur | Ground Floor, Shakti Complex, G.C. Banerjee Road, Bhikhanpur, PS-Tilkamanjhi, Bhagalpur – 812001 | |
| Muzaffarpur | 0621-2246037 Fax: 0621-2246037 |
2nd Floor, Om Shanti Complex, Zila School Road, Po- Ramna, Muzaffarpur Bihar - 842002 |
| Patna | 0612-2207274 Fax: 0612-2207274 |
1st floor, UMA Complex, Frazer Road, Patna - 800001 |
| Chhattisgarh | ||
| Bilaspur | 07752-220301 Fax: 07752-220301 |
1st Floor, KH No.730/2, D2 PH No.22, Ward No.30, Rani Laxmi nagar, Near Rama Magneto Mall & IndusInd Bank, Bilaspur - 495001 |
| Durg | N/A | Crescent Plaza, 1st Floor, F-14, Railway Station Road, Durg – 491001,Chhattisgarh |
| Korba | Plot No. 4, Sai Bhavan, 1st Floor, Kosabadi main Road, Korba – 495679 | |
| Raipur | 0771-2886006 Fax: 0771-2886006 |
3rd Floor, Chawla Complex, Devender Nagar Road, Sai Nagar, Raipur – 492001 |
| Delhi | ||
| Janakpuri | 011-25612361 Fax: 011-25612360 |
Unit no 502,504,506, 5th floor, Mahatta Tower, 54, B-1 Block, Community center, Janakpuri, New Delhi – 110 058 |
| Nehru Place | 011-61344300/ 011-61344400 011-30294201 |
Ground Floor, Eros Tower, Opp. Nehru Place Metro Station, Nehru Place, New Delhi-110019 |
| Pitampura | 011-30483372 011-30483387 |
Plot no.C-9, 3rd Floor, Pearl Best Heights-II, Netaji Subhash Palace, Pitampura, New Delhi 110 034 |
| Jhandewalan | 011-43585333 | 1st Floor, 2E/25, Jhandewalan Extension, Jhandewalan, New Delhi - 110055 |
| Laxmi Nagar | 011-43602378/ 011-43012996/ 011-43082882 |
204, Laxmi Deep Building, Laxmi Nagar District Centre, Laxmi Nagar, New Delhi-110092,Delhi (NCT) |
| Goa | ||
| Panjim | 0832-2424634 Fax: 0832-6640921 |
1st Floor, Office no. - 106, Kamat Grand, behind Caculo mall, Panjim, Goa - 403001 |
| Gujarat | ||
| Ahmedabad | 079-39883600 Fax: 079-30452889 |
2nd Floor, Shoppers Plaza IV, Opp. BSNL Telephone Exchange Road, Navarangpura, Ahmedabad 380 006 |
| 079- 49120111 | Office No.- 302, 303 & 304, 3rd Floor, Eventi, Plot No. 102, Off C. G. Road, Ahmedabad - 380006 (Landmark: Opp Bawarchi restaurant, Nr Dev Corporate Hotel) | |
| Ankleshwar | N/A | First Floor, Rajkamal Arcade, Wing - A, Office No. FF/22, Opposite – Taluka Seva Sadan GIDC, Old National Highway No. – 8, Ankleshwar, District – Bharuch – 393002 |
| Baroda | 0265-2334431 Fax: 0265-3085532 |
1st Floor, Sun Complex, Near CitiBank,Gotri Road, Alkapuri, Vadodara - 390 007 |
| Bharuch | 02642-241121 Fax: 02642-242121 |
3rd Floor, Akshat Plaza, 129 Alfa Society, Link Road, Bharuch - 392 001. |
| Bhavnagar | 0278-2562523 Fax: 0278-2562522 |
Office No. 201, 2nd Floor, “Corporate House” Plot no 11/B, Opp. HDFC Bank, Waghawadi road, Bhavnagar, Gujarat – 364 001 |
| Gandhidham | 02836-226696 | Ground Floor, Office No. 2, Plot No – 147, Sector 1/A, Gandhidham, District Kachchh – 370201 |
| 02836-229383 Fax: 02836-229083 |
204, Rajkamal 2, 2nd Floor, Plot No.342, Ward - 12/B, Gandhidham - 370201. | |
| Gandhinagar | N/A | 5th Floor, “White House” Office No. 506, Near HP Vijay Petrol Pump, Sector – 11, Gandhinagar – 382011 |
| Godhra | N/A | Shop No. -7, Basement, Jay Jalaram Plaza, Near Syndicate Bank, District – Panchmahals, Godhra – 389001 |
| Himmatnagar | 02772-228037 | Plot No.-1334-35/2, 2nd Floor, Bhagwati Avenue, Above Yamaha Showroom, Motipura, Himmatnagar-383001 |
| Mehsana | 02762-230073 Fax: 02762-230074 |
2nd Floor, “Apollo Enclave”, FL 60/61/62, Nr. Modhera Chokdi, Modhera Circle, Mehsana, Gujarat – 384 001 |
| Modasa | 02774-247785 | Balaji Complex, First Floor, Block E, Shop No. – 1, Malpur Road, Modasa, District Sabarkantha -383315 |
| Rajkot | 0281-3988360 Fax: 0281-3918504 |
206-212 Sidhivinayak Complex, Opp Kalyan Jwellers, Dr. Yagnik Road, Rajkot - 360001 |
| Surat | 0261-2478360 | Office number 207 - 208, B-Wing, 2nd Floor, ICC building, Ring Road, Near Kadiwala School, Surat - 395002 |
| Vapi | 0260-2462854 | Shop No. 112, Tirupati Plaza, Sr. No.322/A, Vapi Daman Road, Chala, Vapi – 396 191 |
| Haryana | ||
| Ambala | 0171-4068805 | 5502-05/1, Surya Tower, 1st Floor, Nicholson Road, Ambala Cantt- 133001 |
| Faridabad | 0129-2420338 | Ground Floor, Shop No- 35 and 36, OM Shubham Tower, Neelam Bata Chowk, NIT, Faridabad- 121001 |
| Gurugram | 0124-3961276 Fax: 0124-3961253 |
Office No.208, 2nd Floor, Sewa Corporate Park, M.G.Road, Gurugram 122001 |
| Hisar | N/A | DSS-222P, 1st Floor, Commercial Urban Estate – 1 Green Square Market, Hisar-125001 |
| Karnal | 0184-3988360 Fax: 0184-3982386 |
SCO 237, 2nd floor, Sector -12, Karnal - 132 001 |
| Panipat | 0180-4012177 | Office No.- 4A, 2nd Floor, NK Towers, GT Road, Panipat – 132103 |
| Rewari | 01274-221292 | SCO – 6, 2nd Floor, Brass Market, Rewari-123401 |
| Rohtak | N/A | 1st Floor, SCF – 13, Huda Complex, Rohtak – 124001 |
| Sirsa | N/A | 1st Floor, Wason Complex, Subhash Colony, Near Railway Line, Dabwali Road, Sirsa – 125005 |
| Sonipat | N/A | 1st Floor, D S Booth No. 175, Sector – 14, Phase – 2, Sonipat – 131001 |
| For more branch list please visit | ||
Cashless Hospital Network
Cashless Garage Network
Registered & corporate office
1st Floor, HDFC House, Backbay Reclamation, H. T. Parekh Marg,
Churchgate, Mumbai - 400020
Health Insurance claim office
HCS - Noida
5th floor, Tower 1, Stellar IT Park, C-25, Sector-62, Noida, UP,
India - 201301
Customer service address
D-301, 3rd Floor, Eastern Business District ( Magnet Mall), LBS Marg,
Bhandup (West) Mumbai-400078
Travel Insurance Claim Office
Toll Free No.: +800 0825 0825
Customer service number for relatives in India : 022 6234 6234 / 0120 6234 6234.
Travel insurance claim office contact: 0120-4507 250
Claims related query : travelclaims [at] hdfcergo [dot] com
Policy related query : care [at] hdfcergo [dot] com