Hong Kong Express Airways Customer Care No.

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Website: 

Check Official Website

Global Contact No.s

• +852 6450 7068 (WhatsApp Support, 8am - 8pm)
• +852 3191 6638 (Travel Insurance Query, Mon-Fri, 9am - 5:30pm)
• +852 3702 7616 (Group Travel, Mon-Sat 9am - 7pm)
• +852 2180 2120/ +852 2180 2122 (Baggage Services, 7am - 11pm)

Emails

• customer [dot] care [at] hkexpress [dot] com (Customer Support)
• HKEtravel [dot] hk [at] chubb [dot] com (Travel Insurance Query)
• hke [dot] groupdesk [at] hkexpress [dot] com (Group Travel)
• bagsvcs [at] has [dot] com [dot] hk (Baggage Services)

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Important Links

• Feedback Form
• Chat Support
• Web Check-In
• Customer Support Portal
  • Frequently Asked Questions
  • Manage Booking
  • Baggage Claims
  • Payment Query
  • Special Assistance
• Cancellations & Refunds
  • In case flight is delayed or cancelled
  • For Baggage, Seats & Meals
  • In case booked duplicated flights
  • In case unable to travel

Global Contact Support

Country	Contact Details	Working Hours
Chinese Mainland	+86 029 6879 1368	9am - 6pm, (Local Time)
Thailand	+66 2634 2552 hkexpress_th [at] waa [dot] co [dot] th	Mon-Fri 8:30am - 5:30pm
Taiwan, China	+886 277 516 587 hkexpress [at] xinflight [dot] com	Mon-Fri 9am - 6pm
Japan	+81 120 427 730	9am - 6pm, (Local Time)
Korea	+82 808 775 393	9am - 6pm, (Local Time)
US	+1 833 569 2316 (Toll Free within US)	8am - 8pm

Travel Agent Enquiry

Country	Email	Working Hours
Hong Kong	hke-sales [at] hkexpress [dot] com	Mon-Fri 9am - 5:45pm
Chinese Mainland	cn [dot] sales [at] hkexpress [dot] com	Mon-Fri 9am - 5:45pm
Japan	jp [dot] sales [at] hkexpress [dot] com	Mon-Fri 9am - 5:30pm (Local Time)

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