Menu
ICICI Bank Credit Cards Customer Care No.
Organization:
Toll free Number(s):
1800 1080 (For Customer Support)
1800 1020 123 (For Credit Card Queries)
1800 1020 1239 (For ICICI Bank Credit Card Number)
1800 103 8181 (For Wealth / Private Banking)
All India Number(s):
022-3366 7777 (Alternate No. For Credit Cards)
1860 120 6699 (For Corporate / Business/ Retail Institutional Banking)
1860 120 7777 (For Personal Banking)
86400 86400 (Whatsapp Support)
Website:
IVRS Menu : 1800 1080
Firstly, select your preferred language :
- Press 0 : To report lost of card, to unblock card or to report a fraud
- Press * : To apply for a new product or for application status
- Press 1 : For banking account
- Press 2 : Credit card or prepaid card
Emails
- customer [dot] care [at] icicibank [dot] com (Customer Support)
- antiphishing [at] icicibank [dot] com (To Report A Suspicious Mail)
Install App
Important Links
SMS Banking
SMS <Message Format> to 022-5676766 or 9215676766
| Sr No. | Service Name | Message Format |
|---|---|---|
| 1 | Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card |
| 2 | Reward Points | IRPCC(space)Last 6 digits of Credit Card |
| 3 | Last Payment | ILPCC(space)Last 6 digits of Credit Card |
| 4 | Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card |
| *Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space between the keyword and parameter(s)- |
||
SMS Service
- Block/Unblock ATM withdrawal, online transactions & international transaction by iMobile Pay App
- SMS iMobile to 5676766 to download app link
- SMS CRLIM <last 4 digits of card> to <022-5676766>
- GPRS users, SMS iMobile to 56767661
Block Credit Card
- In case you have not done the transaction, please call on 18002662 or
SMS BLOCK space Amount to 9215676766 from your registered mobile number and if you are outside India, call on 040-71403333. - In case you require any further information, you may call Customer Care or write to at customer [dot] care [at] icicibank [dot] com
Customer Complaints
Through Toll free number 1800 200 3344 .
Credit Card User
- Enter your Credit Card Number and registered Mobile Number to receive your User ID.
Forgot /Generate Online Password
- Enter your userid and your registered Mobile Number
Through Post
ICICI Bank Limited,RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India
Grievance Redressal
- Level 1 : If customer submitted complaint for the first time, please send an Email
- Level 2 : If customer is not satisfied with the resolution provided at Level 1, you can fill the Complaint Form and send it to Head – Phone Banking.
Customer can also asked Questions/Query to the Head – Phone Banking. - Level 3 : If customer is not satisfied with the resolution provided at Level 2, they can write further to Nodal Officer,
ICICI Bank Limited,
ICICI Phone Banking Center,
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12,
Nanakramguda, Serilingampally, Hyderabad – 500032, India. - Level 4: If all the above level are not provide resolution to the customer , they can directly lodge the complaint to
Centralised Receipt and Processing Centre (CRPC)
Reserve Bank of India Central Vista,
Sector 17 Chandigarh – 160017
Toll Free Number : 14448 (9:30 am to 5:15 pm)
Online Portal to file complaint - Complaint Management System (CMS)
In all your communications, please indicate your complete Credit Card number.
Offices Address
| Sr No. | Office Name | Contact No. | Address |
|---|---|---|---|
| 1 | ICICI Phone Banking Center | - | ICICI Bank Tower, 7th floor, Survey No: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032 |
| 2 | Registered Office | 0265-6722286 / 022-33667777 | ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India. Ph No.- |
| 3 | Corporate Office | Tel : 022-33667777 Fax : 022-26531122 |
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051. |