Menu
ICICI Lombard Toll Free No. 1800 2666
Organization:
Toll free Number(s):
1800 2666 (Customer Support Available, 24x7)
1800 103 2292 (For existing policyholder of erstwhile Bharti AXA General Insurance)
1800 266 9725 (For Crop insurance)
All India Number(s):
86 55 222 666 (Contact Support, Chargeable)
773 82 82 666 (WhatsApp Support)
Website:
IVRS Menu For 1800 2666
First Selected Language,
- Press 1: Hindi
- Press 2: English
After select Prefered language,
- Press 1: For information related to existing policy
- Press 2: To buy new ICICI Lombard policy
- Press 3: To renew your existing policy
- Press 1: For Two Wheeler Policy
- Press 2: For any other moto policy
- Press 3: For health policy
- Press *: To go back to the previous menu
- Press #: To go back to the main menu
- After Press 1,2,3 Key Call Will Be Transfer To The Customer Care Executive
- Press 4: If you are an agent or broker or want to become an agent
Emails
- customersupport [at] icicilombard [dot] com (Customer Support )
Important Links
Apps
All India Insurance Helpline Number
| Category | Contact No. | Toll Free/Chargeable | Contact For & Accessibility |
|---|---|---|---|
| For policy purchase, service and claims | 1800 2666 | Toll free | Accessible within India |
| Alternate no. for policy purchase, service & claims | +91 40 6627 3505 | Chargeable | Accessible from J&K/International numbers |
| NRI customers | +91 40 6627 3505 | Chargeable | Policy purchase USA/UK/Canada/Other Countries |
| International Travel Insurance | +91 40 6627 3505 | Chargeable | Policy extension when customer is in International location |
| International Travel Insurance | +1 844 871 1200 | Chargeable | Claim intimation from USA and Canada |
| International Travel Insurance | +91 124 4498778 | Chargeable | Claim intimation from rest of the world (excluding USA and Canada) |
| International Travel Insurance | 1800 102 5721 | Toll free | Claim intimation from India |
| Grievance redressal | 1800 2666 | Toll free | |
| Crop Insurance | 1800 266 9725 | Toll free | Pradhan Mantri Fasal Bima Yojana |
| Senior citizens | 1800 2666 | Toll free |
Grievance Redressal
Step 1:
- For Crop Insurance call toll free at 1800 2666
- For Senior Citizens,Call toll free at 1800 266 9725
- For Customer Support Call toll free at 1800 2666
- Email: customersupport [at] icicilombard [dot] com For all your service requests
-
Address: Customer Support,ICICI Lombard General Insurance
Co. Ltd.Ground floor- Interface 11,
Sixth floor- Interface 16 ,
Office no 601 & 602,
New linking RoadMalad (West),
Mumbai-400064 - Register Your Complaint/Service request
- Self Help
Step 2:
- If the resolution you received does not meet your expectations, Contact
Deputy Vice President-Customer Support between Monday to Friday (10 am to 7 pm) - Ph: 022-68170391 9:30am to 6:30pm
Step 3
- If you are still not satisfied with the resolution provided, Contact
Head-Customer Support between Monday to Friday (10 am to 7 pm)
Step 4:
- If after having followed Steps 1, 2 and 3 your issue remains unresolved, you may approach the
Insurance Ombudsman for Redressal.
Contact details for Bharti AXA GIC customers
If you are an existing policyholder of erstwhile Bharti AXA General Insurance you can contact:
- Phone helpline: 1800-103-2292 (toll-free)
- 8505883311 (WhatsApp support)
- Email : customersupportba [at] icicilombard [dot] com
- Crop Insurance support : 1800-103-7712
International Travel Insurance:
- Group: claims [at] trawelltagindia [dot] com; +91-22-66022670/ +91-22-40901544
- Individual and student: ba [dot] travel [at] bhartiassistance [dot] co [dot] in; +91-11-42221400
Renewals and Claims :
- Ph: 1800-103-2292 (toll-free)
- Email: customersupportba [at] icicilombard [dot] com
Customer Support
ICICI Lombard General Insurance
Co. Ltd. Ground floor- Interface 11,
Sixth floor- Interface 16 ,
Office no 601 & 602,
New linking Road,
Malad (West),
Mumbai - 400064.
Registered Address
ICICI Lombard House
414, P.Balu Marg,
Off Veer Sawarkar Marg,
near Siddhivinayak Temple, Prabhadevi
Mumbai-400025.
Fax no - 022-61961323