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ICICI Prudential Life Insurance Contact No. 1860 266 7766
Organization:
Toll free Number(s):
1800 267 9777 (For buy a new policy online, 8am-12am (midnight) on all days)
1800 209 9777(For buying an investment policy online,9.00 a.m. - 9.00 p.m., all days)
1800 3000 6999 (missed call for term insurance plan, 9.30 a.m. – 6.30 p.m., Mon - Sat)
All India Number(s):
1860-267 9997 (Assistance on policies bought online, 10am-7pm, Mon-Sat)
1860 266 7766 (Customer Support, Mon-Sat 10am-7pm)
+91-22-6193 0777 (NRI Customers, 24X7 except national holidays)
99206 67766 (Whatsapp Support)
Website:
IVRS Menu No. 1860 266 7766
Select your preferred language (English/Hindi)
- Press 1 : To know payment option
- Press 2 : For health & life claims
- Press 3 : If you are member of group super animation
- Press 4 : For your existing policy
- Press 5 : If you have any queries regarding a policy purchased are website
- Press 6 : If you want to a buy new policy
- Press 7 : If you are in ICICI Prudential advisor of sales partner
- Press 8 : To change your preferred language selection
Emails
- buyonline [at] iciciprulife [dot] com (Assistance on policies bought online)
- claimsupport [at] iciciprulife [dot] com (Register a health or death claim)
- grouplife [at] iciciprulife [dot] com (Queries/Feedback for Group Annuity)
- myannuity [at] iciciprulife [dot] com (For assistance and information regarding Group Annuity)
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Important Links
SMS Service
For instant assistance, send your message in the pre-defined formats mentioned below, to 56767(Charges apply)
| Financial Services | |
|---|---|
| Request ECS redebit towards bounce payment |
SMS - PAY <PolicyNumber> |
| Opt for Ibank direct debit | SMS - DEBIT <PolicyNumber> |
| Opt for ECS facility | SMS - ECS <PolicyNumber> |
| Get policy fund value | SMS - NAV <PolicyNumber> |
| Claims | |
| Address claim query | SMS - I claim <PolicyNumber> |
| Edit Information | |
| Register PAN | SMS - PANC <PolicyNumber> <PANnumber> |
| Policy Details | |
| Revive lapsed policy | SMS - REVIVE |
| Assistance | |
| Get payment assistance | SMS - Assist <PolicyNumber> |
| Get VAM call back | SMS - Select |
| Request advisor to contact | SMS - SMA |
| Avail cheque pick up | SMS - COLLECT <PolicyNumber> |
| Get a list of SMS Helpline Alerts available |
SMS - SRV |
| Products and Feedback | |
| Get product information | SMS - MOR |
| Capture positive feedback | SMS - Happy |
| Capture actionable feedback | SMS - Unhappy |
Grievance Redressal
Level 1 :
- Firstly, customer submit grievance.
- Call Customer Service Helpline number 1860 266 7766 (for calls within India) or 022-61930777
(for contacting us from outside India) to report grievance. - Customer can also write registered email ID at lifeline [at] iciciprulife [dot] com
- View Grievance officer at nearest ICICI Prudential Life Insurance Branch. Click here for details.
If customer are not satisfied with the resolution receive, than customer may approach Level 2 of the Escalation Matrix.
Level 2 :
- If customer are not satisfied with the resolution, than customer may take concern to Grievance Redressal Officer
Ms. Ashwini Bondale, Senior Vice President - Customer Service. - If customer are not satisfied with the resolution, than customer may approach Level 3 of the Escalation Matrix.
Level 3 :
If the resolution is still not up to expectations, customer can approach Grievance Redressal Committee.
- To submit written grievance, can post it to:
ICICI Prudential Life Insurance Co. Ltd.,
Unit No. 1A & 2A, Raheja Tipco Plaza,
Rani Sati Marg, Malad (East), Mumbai - 400097 Maharashtra
If concern remains unresolved, than customer may approach the Insurance Ombudsman for redressal.
In case the resolution does not meet expectations,customer may register a complaint at the Integrated Grievance
Management System of the Authority.
Registered Office
ICICI PruLife Towers,
1089 Appasaheb Marathe Marg,
Prabhadevi, Mumbai 400025.
Tel.: 022-40391600