IDBI Bank Credit Card Customer Care No. 1800 425 7600

Organization: 

Toll free Number(s): 

1800 425 7600 (For Hotlisting Of Credit Cards /Queries / Complaints, 24*7)

1800 209 4324 (For Contact Support)

1800 22 1070 (Alternate No. For Support)

1800 208 1947 (For Credit Card Reward Points Related Queries, 9am-6pm, Mon-Sat)

All India Number(s): 

022-4042 6013 (Credit Card Queries)

Website: 

Check Official Website

Email

• idbicards [at] idbi [dot] co [dot] in (For Credit Card Related Queries)
• membersupport [at] idbidelight [dot] com (For Credit Card Reward Points Related Queries)

Install App

Important Links

• Help Center
• Pay your Credit Card bills
• Branch And ATM Locator
• Frequently Asked Questions

Central Public Information Officers (CPIOs)

Address: IDBI Tower, Cuffe Parade,
WTC Complex, Mumbai-400 005. (Same For All)

Sr.No.	Name of Vertical/Department	Contatct No.	Email
General Manager
1	Corporate Banking Group	022-66194322	zumer [dot] damania [at] idbi [dot] co [dot] in
2	Trade Finance	022-66552254	dillip [dot] rout [at] idbi [dot] co [dot] in
3	Retail Banking Group (Liability)	022-66263586	ratnesh_s [at] idbi [dot] co [dot] in
4	Retail Banking Group (Structured Retail Assets)	022-66194307	ritika_madhavan [at] idbi [dot] co [dot] in
5	Priority Sector Group	022-66552086	hema [at] idbi [dot] co [dot] in
6	International Banking Group	022-66263535	raja [dot] kpv [at] idbi [dot] co [dot] in
7	Treasury	022-66263614	milton [dot] ghosh [at] idbi [dot] co [dot] in
8	Finance And Accounts Department	022-66552233	m [dot] mustafa [at] idbi [dot] co [dot] in
9	Investment Cell	022-66194282	saurabh [dot] singh [at] idbi [dot] co [dot] in
10	Centralised Operations (including CPU)	022-66700611	rg [dot] rathod [at] idbi [dot] co [dot] in
11	Branch Operations Support And Policy Department(BOSPD)	022-66553355	ranganadh [dot] stp [at] idbi [dot] co [dot] in
12	NPA Management Group / Board of Industrial And Financial Reconstruction	022-66553355	prasad [dot] shatrughna [at] idbi [dot] co [dot] in
13	Board Department	022-66194361	jyothi [dot] nair [at] idbi [dot] co [dot] in
14	Risk Management Department	022-66552059	prafulla [dot] behera [at] idbi [dot] co [dot] in
15	Corporate Strategy And Planning Department	022-66263583	jh [dot] lobo [at] idbi [dot] co [dot] in
16	Administration Department	022-66552174	avijit [dot] das [at] idbi [dot] co [dot] in
17	Infrastructure Management Department	022-66552174	avijit [dot] das [at] idbi [dot] co [dot] in
18	Legal Department	022-66552051	b [dot] shankar [at] idbi [dot] co [dot] in
19	Internal Audit Department	022-66552076	ck [dot] srikumar [at] idbi [dot] co [dot] in
20	Human Resources Department/ IDBI Training College	022-66552292	ak [dot] merinde [at] idbi [dot] co [dot] in
21	Vigilance Department	022- 66194305	y [dot] sandhya [at] idbi [dot] co [dot] in
22	Compliance Department	022- 66552283	prasanna [dot] mukne [at] idbi [dot] co [dot] in
23	IT Division	022- 66552075	ka [dot] ajithakumar [at] idbi [dot] co [dot] in
24	MIS Department	022- 66194303	vivek [dot] zakarde [at] idbi [dot] co [dot] in
25	Digital Banking And Emerging Payments Department	022-66194309	ismail_m [at] idbi [dot] co [dot] in
26	Domestic Resources Department	022- 66263500	pradeep [dot] s [at] idbi [dot] co [dot] in
27	Retail Recovery	022- 66552075	suryakiran [at] idbi [dot] co [dot] in
28	Credit Monitoring Department	022- 66552246	pp [dot] gokhale [at] idbi [dot] co [dot] in
29	Retail Collection Department	022- 66552078	s_sivaraman [at] idbi [dot] co [dot] in
Appellate Authority (AA)
30	Appellate Authority (AA)	022-66194324	aa [dot] rti [at] idbi [dot] co [dot] in
31	Appellate Authority (AA)	022- 66552245	aaa [dot] rti [at] idbi [dot] co [dot] in

For Grievance Redressal

Level 1

• If you have any query/complaint then, firstly you have to call 18004257600,18002081947 (For Delight Points related queries), 022-40426013 or email at idbicards [at] idbi [dot] co [dot] in, ccdisputes [at] idbi [dot] co [dot] in, membersupport [at] idbidelight [dot] com

Level 2

• If your complaint is not resolved within 8 working days then, you can contact to the Grievance Redressal Officer (GRO) at the following details:
  Contact No.: 022-66552122 (10am-6pm, Mon-Sat, Except 2nd and 4th Sat of the month)
  Email: grocc [at] idbi [dot] co [dot] in
  Address: Office Address IDBI Bank Ltd.,
  Credit Cards, RBG, 19th Floor, A Wing,
  IDBI Tower, WTC Complex,
  Cuffe Parade, Mumbai - 400005

Level 3

• If you are still not satisfied with above levels then, you can contact to the Principal Nodal Officer and General Manager (PNO) at the following details:
  Contact No.: 022-66552184(10am-6pm, Mon-Sat, Except 2nd and 4th Sat of the month)
  Email: pno [at] idbi [dot] co [dot] in
  Address: Office Address IDBI Bank Ltd.
  Customer Care Centre, 19th Floor, A Wing,
  IDBI Tower, WTC Complex,
  Cuffe Parade, Mumbai - 400005
• You can lodge your complaint online through CMS Portal.

Registered Offices Address

IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai 400005.