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IDFC First Bank Toll Free No. 1800 10 888
Organization:
Toll free Number(s):
1800 10 888 (Customer Care For Accounts, Credit Cards, Loans, and Other banking services)
1800 419 4332 (CASA, Deposits and other accounts)
1800 270 0720 (Check your account balance)
1800 419 8332 (Rural/Bharat Banking)
1800 419 7332 (Wholesale Banking)
1800 209 9771 (Customer Complaint Helpline, 9:30 am- 6 pm, all days)
All India Number(s):
1860 500 9900 (Helpline Number-Loans, 9:30am-6pm, all days)
1860 500 1111 (For Credit Card Queries)
95555 55555 (WhatsApp Banking)
022-6248 5152 (Customers Travelling Abroad)
Website:
IVRS Menu
1800 10 888 / 1800 419 4332
First select your preferred languages
- Press 1- If you are an existing customer
- Press 2- To know about any of a products
Emails
- Banker [at] idfcfirstbank [dot] com (Customer Support)
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Important Links
- Branch / ATM Locator
- Branches Nearme
- Personal Banking form
- Netbanking Login
- Frequently Asked Questions
Contacts
| Sr No. | Name | Contact Details |
|---|---|---|
| 1 | For CASA, Deposits and Other Accounts |
For feedback/Concerns & unauthorise transaction, Phone: 1800 419 4332 |
| 2 | For Loans | For feedback/Concerns Phone: 1860 500 9900 |
| 3 | NRI Customers | Calling from India: Phone: +91 22 6248 5152 For Escalations: Email: head [dot] nri [at] idfcfirstbank [dot] com |
| 4 | Rural Banking | Phone: 1800 419 8332 |
| 5 | Traveling Abroad & Have Queries | Phone: +91 22 6001 4332 |
| 6 | Generate Debit card Pin (NRI) | Login to your account via your net banking credentials OR |
SMS Service
Send an SMS to 5676732 or 9289289960 form your Registered Mobile Number
| Sr No. | Query | SMS Text (Send through registered number) | Details |
|---|---|---|---|
| 1 | Balance | BAL / BALANCE or BAL / BALANCE <Space ><Last 4 digits of account number> |
View the available balance in the accounts linked to your Customer ID. To Know specific a/c balance, type keyword BAL / BALANCE followed by last 4 digit of your account number |
| 2 | Last 5 transactions | TXN <Space><Last 4 digits of account number> | This will give the last three / five debit / credits made to your account. |
| 3 | Cheque book request | CHQBK <Space><Last 4 digits of account number> | Request will be captured for Cheque Book |
| 4 | Stop cheque | CHQSTOP <Space><Last 4 digits of account number ><Space><6 digits of cheque number> |
Stops an issued cheque from being paid |
| 5 | Blocking of Debit card | BLOCK <Space><Last 4 digits of card number> | Block your debit card instantly |
| 6 | List of SMS banking keywords | HELP | Provides an index of the list of keywords and features |
Credit Card Block
SMS CCBLOCK <space> <Last 4 digit of Card Number> to 5676732
Grievance Redressal
Grievance & Complaint Form
Level 1- Customer Service
| Mode | Contact Details |
|---|---|
| Call Center | 1800 10 888 (24*7) |
| banker [at] idfcfirstbank [dot] com | |
| For NRI customers | nriservices [at] idfcfirstbank [dot] com |
If you have not received a satisfactory response at Level 1 within 7 days, please approach to Level 2
Level 2- Regional Nodal Officer / National Nodal Officer
| Sr No. | Branch | Address | Coverage Area | |
|---|---|---|---|---|
| 1 | Ahmedabad | RNO [dot] Ahmedabad [at] idfcfirstbank [dot] com | IDFC FIRST Bank , Sun Square CG Road, TP 20, FP No 80 to 91, Umashankar Joshi Marg, Beside Hotel Regenta, Navrangpura, Ahmedabad, Gujarat 380006 |
Gujarat, Union Territories of Dadra, and Nagar Haveli, Daman and Diu |
| 2 | Bangalore | RNO [dot] Bangalore [at] idfcfirstbank [dot] com | IDFC FIRST BANK, Building, Plot No79, Residency, Residency Rd, Richmond Town, Bengaluru, Karnataka 560025 |
Karnataka |
| 3 | Bhopal | RNO [dot] Bhopal [at] idfcfirstbank [dot] com | IDFC FIRST Bank LTD, 302-302A 3rd Floor Megapolls Square 579 MG Road, Indore - 452001 |
MP |
| 4 | Bhubaneswar | RNO [dot] Bhubaneswar [at] idfcfirstbank [dot] com | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata -700091 |
Orissa |
| 5 | Chandigarh | RNO [dot] Chandigarh [at] idfcfirstbank [dot] com | IDFC FIRST Bank,, SCO 169-170Madhya Marg Sector 8C, Chandigarh- 160009 |
Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. |
| 6 | Chennai | RNO [dot] Chennai [at] idfcfirstbank [dot] com | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor,Kotturpuram, Chennai -600085. |
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands |
| 7 | Guwahati | RNO [dot] Guwahati [at] idfcfirstbank [dot] com | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata- 700091 |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
| 8 | Hyderabad | RNO [dot] Hyderabad [at] idfcfirstbank [dot] com | IDFC FIRST Bank LTD,2 nd floor, AL- Samad Com[plex 3-6-12 & 3-6-13,OPP.T.T.D, Himayatnagar,Hyderabad, Telangana state- 500029 |
Andhra Pradesh |
| 9 | Jaipur | RNO [dot] Jaipur [at] idfcfirstbank [dot] com | IDFC First BankK-12, Malviya MargC Scheme, Jaipur - 302002 |
Rajasthan |
| 10 | Kanpur | RNO [dot] Kanpur [at] idfcfirstbank [dot] com | IDFC FIRST Bank , Ground Floor , Premises bearing number -17/3-B, Meghdoot Hotel Building, Mall Road, Kanpur, Kanpur Nagar- 208001 |
Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) |
| 11 | Kolkata | RNO [dot] Kolkata [at] idfcfirstbank [dot] com | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata -700091 |
West Bengal and Sikkim |
| 12 | Mumbai | RNO [dot] Mumbai [at] idfcfirstbank [dot] com | IDFC FIRST Bank, 3rd Floor Building no 2Raheja Mindspace, Jui Nagar,MIDC Industrial EstateShiravane Nerul, NaviMumbai,Maharashtra 400706 |
Maharashtra and Goa |
| 13 | New Delhi | RNO [dot] Delhi [at] idfcfirstbank [dot] com | IDFC FIRST Bank, 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110002 |
Delhi, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), and the districts of Ghaziabad and Gautam Budh |
| 14 | Patna | RNO [dot] Patna [at] idfcfirstbank [dot] com | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata -700091 |
Bihar |
| 15 | Thiruvanan- thapuram |
RNO [dot] Thiru [at] idfcfirstbank [dot] com | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor,Kotturpuram, Chennai-600085. |
Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). |
| 16 | Dehradun | RNO [dot] Kanpur [at] idfcfirstbank [dot] com | IDFC FIRST Bank , 59/3 Ground & 2ndfloor RAJPUR Road Dehradun , nextto IDBI Bank Uttarakhand -248001 |
State of Uttarakhandand also the sevendistricts of WesternUttar |
| 17 | Ranchi | RNO [dot] Patna [at] idfcfirstbank [dot] com | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata -700091 |
Jharkhand |
| 18 | Raipur | RNO [dot] Bhopal [at] idfcfirstbank [dot] com | IDFC FIRST Bank Ltd, Regional Office,5th Floor, Moti mahalPalladium, Raipur, Chhattisgarh- 492001 |
Chhattisgarh |
| 19 | Jammu | RNO [dot] Delhi [at] idfcfirstbank [dot] com | IDFC FIRST Bank, SCO 169-170 Madhya Marg Sector 8C,Chandigarh - 160009 |
Jammu & Kashmir |
National Nodal Officer
IDFC FIRST Bank Ltd. Building no.2,
Raheja Mindspace, MIDC Industrial Area,
Shiravane, Juinagar, Nerul, Navi Mumbai -
400706 Maharashtra India Landmark:
Raheja Universal or Honda Service Center
Email ID: - nodaldesk [at] idfcfirstbank [dot] com
Number: - 022-41652700
Timing – Monday to Saturday – 9:30 to 18:00
(except 2nd and 4th Saturdays and all bank holidays)
If you have not received a satisfactory response at Level 2 within 7 days, please escalate to Principal Nodal Officer
Level 3 - PNO Address
The Principal Nodal Officer
IDFC FIRST Bank Ltd.
Building no.2, Raheja Mindspace, MIDC
Industrial Area, Shiravane, Juinagar, Nerul,
Navi Mumbai 400706 Maharashtra India
Landmark: Raheja Universal or Honda Service Center
Email:- PNO [at] idfcfirstbank [dot] com
Ph: 18002099771 (24*7)
Address and Area of Operation of Banking Ombudsmen
NRI Customer Care Numbers (Calling from Overseas)
| SL No. | Calling From | Phone Number | Toll Free/Local Call |
|---|---|---|---|
| 1 | USA | 18337039805 | Toll Free |
| 2 | CANADA | 18337039811 | Toll Free |
| 3 | UK | 448000 478 414 | Toll Free |
| 4 | SINGAPORE | 800 101 4006 | Toll Free |
| 5 | AUSTRALIA | 1800314585 | Toll Free |
| 6 | UAE | 8000 187 922 | Toll Free |
| 7 | SAUDI ARABIA | 8008500980 | Toll Free |
| 8 | OMAN | 80074528 | Toll Free |
| 9 | QATAR | 00 800 100 089 | Toll Free |
| 10 | BAHRAIN | 80006082 | Toll Free |
| 11 | GERMANY | 8001815050 | Toll Free |
| 12 | HONG KONG | 852 30082199 | Local Call |
| 13 | BELGIUM | 3228962986 | Local Call |
| 14 | IRELAND | 35315712658 | Local Call |
| 15 | ITALY | 390230578885 | Local Call |
| 16 | SPAIN | 34935472751 | Local Call |
| 17 | NETHERLANDS | 31207971718 | Local Call |
| 18 | SWITZERLAND | 41225449992 | Local Call |
Form Centers
Corporate & Registered Office
| Office | Address IDFC FIRST Bank Ltd |
|---|---|
| Registered Office |
KRM Tower, 7th Floor, No. 1, Harrington Road, Chetpet, Chennai - 600031, Tamil Nadu, India |
| Corporate Office | IDFC FIRST Bank Ltd The Square,C-61, G Block,Ground Floor To 8th Floor Bandra Kurla Complex, Bandra East,Mumbai – 400051. |