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IFFCO-Tokio General Insurance Contact No. 1800 103 5499

24 Oct, 2024 04:10 PM

Organization:

IFFCO-Tokio General Insurance Co. Ltd.

Toll free Number(s):

1800 103 5499 (Customer Support, 8am-12am)

1800 103 5490 (Crop Insurance Queries)

All India Number(s):

0124-428 5499 (Alternate customer support)

79934 07777 (Whatsapp Support)

Website:

Check Official Website

IVRS Menu No. 1800 103 5499

Select your preferred language

Press 1 : English
Press 2 : Hindi
Press 3 : Pradhan Mantri fasal bima yojana

After language selection

Press 1 : For claim information
Press 2 : For any other query
Press 3 : For road side assistance
Press 5 : To go back to the main menu

Emails

support [at] iffcotokio [dot] co [dot] in (Customer Support)
websupport [at] iffcotokio [dot] co [dot] in (Queries)

Install App

Important Links

SMS Service

SMS “CLAIM” to 56161 and Claims representatives will get in touch with you in 4 Working Hours.
To get the link SMS RENEW to 575758 For Renew your Motor policy.

Claim Intimation

Online
- Motor Claim Intimation
- Health Claim Intimation
Call Center
- Experienced Claims Service Representative (CSR) shall make the process of claim intimation fast
  and smooth for customer. Please feel free to call on the nos. mentioned below round the 365 days.
- Tolled No. 1800-103-5499, 0124- 4285499
Walk in
- Shall wish to intimate customer claim in person, please feel free to visit policy issuing Branch Mon- Fri
  09:30 AM to 06:00 PM (Except for National Holidays).
- Please refer to Branch Locator for information on Branch Locations.
SMS
- In endeavor to take customer service at newer heights, now bring claim Intimation at customer fingertips.
  Please SMS “CLAIM” to 56161 and one of Claims representatives will get in touch with in 4 Working Hours.
- Please have all the details pertaining to Loss description, Cause, Workshop/Hospital details, etc. at the time of the call
Email
- Intimate about customer Motor/Health claim via E-Mail. Claim process is Quick & Easy and can be done round the
  clock anywhere, anytime at convenience. To intimate claim please click here
- Don't use this service:
  - To report an injury claim
  - Or Property Damage to 3rd Party
  - Or a Theft Claim

Claim / Proposal Forms

Grievance Redressal

Level 1 :

If you are not satisfied with services and have a complaint or grievance email at support [at] iffcotokio [dot] co [dot] in or you can also email the
Grievance Redressal Officer (GRO) of your area they will send a response within a period of 14 days from the date of receipt.

Customer Service Centers / GRO Contact Details

Location	Contact No.	Email	Address
Chandigarh	0172-4909111	Sandeep [dot] Aggarwal [at] iffcotokio [dot] co [dot] in	IFFCO Bhawan, 3rd Floor, Plot No. 2B & C, Sector 28-A, Madhya Marg Chandigarh-160002, Chandigarh
Delhi	011-45787300	Vmaheshwari [at] iffcotokio [dot] co [dot] in	2nd Floor, FAI House, 10, Shaheed Jeet Singh Marg, Qutub Institutional Area New Delhi-110067, Delhi
Vadodara	0265-8803771 0265-8803772, 0265-8803773	renu [at] iffcotokio [dot] co [dot] in	501-503 & 505, 5th Floor, Iscon Atria-1, Opp. GEB Training Centre, Gotri Road Vadodara-390021, Gujarat
Bangalore	080-40804255, 080-40804201, 080-40804254	prvenugopal [at] iffcotokio [dot] co [dot] in	Sri Shanthi Towers, 5th Floor, No. 141, 3rd Main, East of NGEF Layout, Kasturinagar Bangalore-560043, Karnataka
Bhopal	0755-4022650	devendra [at] iffcotokio [dot] co [dot] in	Bhagwan Complex, 1st Floor, 214, Zone-1, MP Nagar Bhopal-462011, Madhya Pradesh
Pune	020-25689999	santhony [at] iffcotokio [dot] co [dot] in	902, 9th Floor, Sunit Capital, Kachanban B, CTS No. 967/2, Senapati Bapat Road Pune-411016, Maharashtra
Mumbai	022-67771234	sbhandari_itgi [at] iffcotokio [dot] co [dot] in	3rd & 4th Floor, IFFCO Bhavan , 181, Waterfield Road, Bandra West Mumbai-400050, Maharashtra
Jaipur	0141-4322500	nitinv [at] iffcotokio [dot] co [dot] in	2nd Floor, Bhagwati Bhawan, Govt. Hostel Crossing, MI Road Jaipur-302001, Rajasthan
Chennai	044-28144693	Rajendran [dot] Arumugham [at] iffcotokio [dot] co [dot] in	IFFCO Bhawan, 4th Floor, 128, Habibullah Road, T. Nagar Chennai-600017, Tamilnadu
Hyderabad	040-45673333	shrikant [dot] kanaskar [at] iffcotokio [dot] co [dot] in	BRR Complex, A to F Block, 6-3-1107 & 1108, First Floor, Raj Bhavan Road, Somajiguda Hyderabad-500082, Telangana
Lucknow	0522-2205270, 0522-2205271, 0522-2205272, 0522-2205273	Pritikant [dot] Sarangi [at] iffcotokio [dot] co [dot] in	1st Floor, Potash Bhavan, 3, Gokhale Marg Lucknow-226001, Uttar Pradesh
Kolkata	033-44072100	dinesh [dot] pargain [at] iffcotokio [dot] co [dot] in	5th Floor, "Saket", Near Apeejay School, 44, Park Street Kolkata-700016, West Bengal

Level 2 :

In case you are not happy/dissatisfied with the resolution provided or for lack of response contact to the Chief Grievance Officer.
Designation- Grievance Redressal Officer / Chief Grievance Office
Ph:- 0124-2850295
Email- chiefgrievanceofficer [at] iffcotokio [dot] co [dot] in
The response will be send you within a period of 14 days from the date of receipt

Level 3 :

If you do not get a satisfactory response Within 28 days of lodging a complaint you can contact the Insurance Regulatory & Development Authority of India or the Insurance Ombudsman.
Insurance Regulatory & Development Authority of India
Sy No. 115/1, Financial District,
Nanakramguda, Gachibowli, Hyderabad-500032.
Contact Number: 040-20204000
Toll-Free Number: 155255
Email ID: complaints [at] irdai [dot] gov [dot] in

Mailing Address

The Retention Vertical,
IFFCO-Tokio General Insurance Co. Ltd.
IFFCO Tower, 4th & 5th Floor,
Plot No. 3, Sector 29,
Gurgaon 122001, Haryana

Corporate Office

IFFCO Tower, Plot No. 3,
Sector 29, Gurgaon - 122001,
Haryana, India.