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India Infoline Finance (IIFL) Customer Care No. 1860 267 3000
Organization:
All India Number(s):
1860 267 3000 (General Enquiry, Mon-Fri 9:30am - 6pm)
022-4007 1000 (Equity/Currency & Commodity/Spot)
7039-050 000 (Gold/NCD/NBFC/Insurance and NPS)
022-4151 4151 (Technology/Trader Terminal related queries)
810 8000 847 (For gold loan)
Website:
Emails
- cs [dot] finance [at] iifl [dot] com (Customer Support)
- reach [at] iifl [dot] com (General Enquiry)
- customergrievances [at] indiainfoline [dot] com (For Complaints)
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Grievance Redressal Procedure
Customers can write at email Ids mentioned below for complaints related to respective products -
| S. No. | Product | |
|---|---|---|
| 1 | Gold Loans | gold-helpline [at] iifl [dot] com |
| 2 | Mortgage Commercial Vehicle, SME Loans, Digital Finance Personal Loan, Merchant Receivable Finance & Health Care Finance |
reach [at] iifl [dot] com |
| 3 | Supply Chain Finance | supplychainfinance [at] iifl [dot] com |
| 4 | NCD | ncd [at] iifl [dot] com |
| 5 | Margin Funding and LAS | cs [dot] finance [at] iifl [dot] com |
| 6 | NPS | nps [at] iifl [dot] com |
Escalation Matrix Procedure
- Primary Level
Escalate the complain through mail at nodalofficer [at] iifl [dot] com or call at 022-45205810/ 022-68178410.
- Secondary Level
In case the customer is not satisfied with the resolution or hadn't got any reply since 30 days, contact Principal Nodal Officer at pno [at] iifl [dot] com or call on 022-41035099 (Mon-Fri 9:30am - 5:30pm).
- Third Level
In case the customer is not satisfied with the resolution or hadn't got any reply since 45 days, escalate grievance to
The Officer Incharge,
Reserve Bank of India,
Department of Non-Banking Supervision
Regional Office,
03rd Floor, Rear Wing,
Byculla, Mumbai-400008.
Address and Area of Operation of the Ombudsmen
Registered Office
IIFL House, Sun Infotech Park,
Road No. 16V, Plot No. B-23,
Thane Industrial Area,
Wagle Estate, Thane - 400604
Corporate Office
IIFL Finance Limited,
802, 8th Floor, Hubtown Solaris,
N. S. Phadke Marg, Vijay Nagar,
Andheri East, Mumbai – 400 069