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India Post Complaint Toll Free No. 1800 266 6868

India Post Complaint Toll Free No. 1800 266 6868

  • 24 Oct, 2024 04:10 PM

Organization: 

India Post

Toll free Number(s): 

1800 266 6868 (Customer Support, 9am-9pm Mon-Sat)

1800 425 2440 (For ATM/ debit card, mobile/ internet/ SMS banking related grievances)

Website: 

Check Official Website

Important Links

Speed Po​st information, Complaints and tracking problems​

SNo. City Email Id
Speed Post Customer Service
1 Delhi nsh [dot] delhi [at] indiapost [dot] gov [dot] in
2 Mumbai nsh [dot] mumbai [at] indiapost [dot] gov [dot] in
3 Chennai nsh [dot] chennai [at] indiapost [dot] gov [dot] in 
4 Kolkata nsh [dot] kolkataairport [at] indiapost [dot] gov [dot] in
5 Bangalore nsh [dot] bangalore [at] indiapost [dot] gov [dot] in
6 Hyderabad nsh [dot] hyderabad [at] indiapost [dot] gov [dot] in
7 Ahmedabad nsh [dot] ahmedabad [at] indiapost [dot] gov [dot] in
8 Pune nsh [dot] pune [at] indiapost [dot] gov [dot] in
9 Kochi nsh [dot] kochi [at] indiapost [dot] gov [dot] in
Speed Post Complaints Information
10 Delhi nsh [dot] delhi [at] indiapost [dot] gov [dot] in
11 Mumbai nsh [dot] mumbai [at] indiapost [dot] gov [dot] in
12 Chennai foreignpost [dot] chennai [at] indiapost [dot] gov [dot] in
13 Kolkata nsh [dot] kolkataairport [at] indiapost [dot] gov [dot] in

Guidelines for Registration of Complaints

Initial Level for lodging Complaints :

Sl. No. Nature of complaints Whom to Complain

1.

Any complaint on the services rendered and
concerning behavior of employees of the
Department of Posts.

Postmaster / In-charge of the Post Office where
the transaction has taken place.

2.

Any complaint on the services rendered and
concerning behavior of employees of the
Department of Posts.

Senior Superintendent / Superintendent of Post
Offices of the Division in whose jurisdiction
the concerned Post Office falls.

3.

Any complaint on the services rendered and
concerning behavior of employees of the
Department of Posts.

The Post Master General of the Region in
whose jurisdiction the concerned Post Office
and Division falls.

If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address :

SNO. Name of the Circle

E-mail ID, Telephone No.
and Fax Number

 Address
1

Andhra Pradesh

cpmg_apr [at] indiapost [dot] gov [dot] in,
0866-2429854 (Tel),​ 
0866-24747282 (Fax)

O/o CPMG,AP circle, PSD
complex, besides Door Darshan
quarters, Krishnalanka,
Vijayawada-520013
2

Assam

cpmg_asm [at] indiapost [dot] gov [dot] in
9435503177 (Tel),
0361-2544838 (Fax)

4th Floor, Meghdoot Bhawan,
Panbazar,Guwahati – 781001.
3

Bihar

cpmg_bhr [at] indiapost [dot] gov [dot] in

Customer care center /Complaints:
0612-2230082,
0612-2220207 (Tel),
0612-2225011 (Fax)

Postal Life Insurance complaints:
Toll free No.18003456107,
0612-2236842

Patna GPO Complex, Patna
– 800001.

4

Chhattisgarh

cpmg_chh [at] indiapost [dot] gov [dot] in
0771-2233400 (Tel),
0771-2233194 (Fax)

Raipur - 492001.
5

Delhi

cpmg_del [at] indiapost [dot] gov [dot] in
011-23620144 (Tel),
011-23627114 (Fax) 

Meghdoot Bhawan, Link Road,
New Delhi - 110001.

6

Gujarat


cpmg_guj [at] indiapost [dot] gov [dot] in
079-25505424 (Tel),
079-25505275 (Fax)

 Khanpur, Ahmedabad – 380001
7

Haryana

cpmg_hry [at] indiapost [dot] gov [dot] in
0171-2603100 (Tel),
0171-2603736 (Fax)		 107, The Mall Road, Ambala
Cant. – 133001.
8

Himachal Pradesh


cpmg_hpr [at] indiapost [dot] gov [dot] in
0177-2629000 (Tel),
0177-2620351 (Fax)

 Kaithu, Shimla – 171009.
9

Jammu and Kashmir

cpmg_jnk [at] indiapost [dot] gov [dot] in
Jammu:
0191-2542878 (Tel),
0191-2561746 (Fax)
Kashmir:
0194-2452528 (Tel),
0194-2452036 (Fax)

 GPO Complex, Residency Road,
Srinagar – 190001.
10

Jharkhand

cpmg_jha [at] indiapost [dot] gov [dot] in
0651-2482345 (Tel),
0651-2480153 (Fax)		 Doranda HO Complex, Ranchi
– 834019.
11

Karnataka

cpmg_kar [at] indiapost [dot] gov [dot] in​
080-22392523 (Tel),
080-22202607(Fax)		 Beaulieu, Palace Road,
Bengaluru– 560001.
12

Kerala (For Kerala and
Lakshadeep)

cpmg_ker [at] indiapost [dot] gov [dot] in
0471-2308300 (Tel),
0471-2306500 (Fax)		 Thiruvananthapuram – 695033.
13

Madhya Pradesh

cpmg_mp [at] indiapost [dot] gov [dot] in
0755-2550838 (Tel),
0755-2556547 (Fax)		 Bhopal – 462012.
14

Maharashtra (For Goa,
Maharshtra and Dadra
and Nagar Haveli)

cpmg_mah [at] indiapost [dot] gov [dot] in
1800 228 030 (Toll Free),
022- 22620829 (Fax)		 Mumbai GPO Building,
2nd Floor, Mumbai – 400001.
15

North East ( All North-Eastern
States except Assam and Sikkim)

cpmg_ne [at] indiapost [dot] gov [dot] in
0364-2223800 (Tel),
0364-2223034 (Fax)		 Shillong – 793001.
16

Orissa

cpmg_ori [at] indiapost [dot] gov [dot] in
0674-2392000 (Tel),
0674-2394790 (Fax)		 Bhubaneswar – 751001.
17

Punjab (For Punjab
and Chandigarh)

cpmg_pun [at] indiapost [dot] gov [dot] in
0172-2706700 (Tel),
0172-2721670 (Fax)		 Sandesh Bhawan, Sector
– 17/E, Chandigarh – 160017.
18 Rajasthan cpmg_raj [at] indiapost [dot] gov [dot] in
0141-2372020 (Tel),
0141-2366151 (Fax)		 Sardar Patel Marg, Jaipur
– 302007.
19 Tamil Nadu (For Tamil
Nadu and Pondicherry) 		cpmg_tn [at] indiapost [dot] gov [dot] in
044-28520367 (Tel),
044-285221199 (Fax)		 Anna Road, Chennai – 600002.
20 Telangana cpmg_tlg [at] indiapost [dot] gov [dot] in
040-23463636 (Tel)​		 Dak Sadan, Abids,Hyderabad
– 500001.
21 Uttar Pradesh cpmg_up [at] indiapost [dot] gov [dot] in
0522-2622000 (Tel),
0522-2616855 (Fax)		 4, Hazratganj, Lucknow
– 226001.
22 Uttarakhand cpmg_utr [at] indiapost [dot] gov [dot] in
0135-2658396 (Tel),
0135-2650065 (Fax)		 Dehradun – 248001.
23 West Bengal (For West Bengal,
Sikkim and Andaman and
Nicobar Islands) 		cpmg_wb [at] indiapost [dot] gov [dot] in​
033-22120070 (Tel),
033-22120811 (Fax)		 Yogayog Bhawan, P-36, C.R.
Avenue, Kolkata – 700012.

If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint :

SNo. Nature of complaint E-mail ID, Telephone No. and Fax Number Designation and Address of the Officer
1 ​Complaint on delayed delivery / non-delivery of Speed Post ,
Express Parcel, Business Parcel, Logistics Post ,
Non payment of COD amount and any
other complaint related to pr​emiu​m products.		 PG Division - -011-23036397,
Director(PG)- 011-23096151,
011-23036814
for (i) &(ii) in Column 3.

i) Dy.General Manager (SP) - 011-23096075
ii) Dy.General Manager (BP) - 011-23096075
iii) ADG (IM) - 011-23096112
iv) DDG (PG) - 011-23096087		 i) Public Grievance (PG) Division,
Postal Directorate, New Delhi 110 001.
ii) Dy. General Managr (BP) for EPP, LP, BP.
iii) ADG (IM) for International Mail.
iv) DDG (PG) for Registerred Letter / Parcel.
2 Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles,
delayed payment ​​or non-payment of money order or Electronic Money Orders,
non-delivery or delayed delivery or non receipt of acknowledgement of
Registered articles,non delivery or delayed delivery of
Insured articles, Parcels, Packets,
complaints on abstraction of contents of
mails articles excep​t articles mentioned under serial 1 ibid.
Complaints on misbehavior by post office staff or any
other complaint under miscellaneous ​category not covered
under serial 1, 3 and 4 of this table.
Complaints concerning Savings Bank or
Savings Certificates or claims rel​ating thereto.		 011-23096087 (Tel),
011-23353883(Fax)
ddgpgq [at] indiapost [dot] gov [dot] in
 Deputy Director General (PG & QA),
Dak Bhavan, Sansad Marg,
New Delhi— 110001.
3 All type of complaints concerning Postal Life Insurance
or Rural Postal Life Insurance.		 011-24672461 (Tel),
011-26882838 (Fax)
cgmplidte [at] gmail [dot] com​
Chief General Manager (PLI), PLI Directorate,
Chanakya Puri, New Delhi—110021.
4 Pension matters of postal employees and
matters relating to Gramin Dak Sevaks​		 011-23096184(Tel),
011-23096007(Fax) ​​		 ​ Deputy Director General (Establishment),
Dak Bhavan, Sansad Marg, New Delhi—110001.

Circle Public Grievances Nodal officers Contacts

SNo. Name of Circle Name of AD(PG)/
APMG(PG)		 Mobile Number Landline Number Email id
1 Andhra Pradesh Circle Sri K Sudheer Babu 8897302739 0866-2429854 pg [dot] ap [at] indiapost [dot] gov [dot] in
2 Assam Circle Abdul Jalil Talukdar 7002427574 -- cpmg_asm [at] indiapost [dot] gov [dot] in
3 Bihar Circle Shri Praveen Prasoon -- 0612-2220207 Cpmg_bhr [at] indiapost [dot] gov [dot] in
4 Chattisgarh Circle Ramakant Sahu 9993589239

0771-2233400
0771-2227621

 cpmg_chh [at] indiapost [dot] gov [dot] in
5 Delhi Circle Shri.D.P.Singh 9868566276 011-23638641 cpmg_del [at] indiapost [dot] gov [dot] in
6 Gujarat Circle V M Vohra 9825978655 079-25509384 cpmg_guj [at] indiapost [dot] gov [dot] in
7 Haryana Circle Megh Raj Mittal 9416085637 0171-2603692 cpmg_hry [at] indiapost [dot] gov [dot] in
8 Himachal Pradesh
Circle		 Bali Ram 9805754934 0177-2629002 cpmg_hpr [at] indiapost [dot] gov [dot] in
9 Jammu and Kashmir
Circle		 Mahesh Singh 9435143362 -- pg [dot] jk [at] indiapost [dot] gov [dot] in
10 Jharkhand Circle Anjan Mitra 9304776307 -- cpmg_jha [at] indiapost [dot] gov [dot] in
11 Karnataka Circle Prabhu M 080-22392584 080-22392648 pg [dot] ka [at] indiapost [dot] gov [dot] in
12 Kerala Circle Smt. M.Bindu -- 0471-2560719 cpmg_ker [at] indiapost [dot] gov [dot] in
13 Madhya Pradesh
Circle		 Shri Manoj Shukla
Shri Arwind Kumar
Tiwari Dealing
Assistant-II		 7587598113,
7587598131,
7587598135		 0755-2550838 pg [dot] mp [at] indiapost [dot] gov [dot] in
14 Maharashtra Circle H.M Manjesha --- 022-22623721 cpmg_mah [at] indiapost [dot] gov [dot] in
15 North Eastern Circle K Kharshandi 8014239537 0364-2223049 cpmg_ne [at] indiapost [dot] gov [dot] in
16 Odisha Circle S. Neeta 9438207110 0674-2395547 adpg [dot] odi [at] indiapost [dot] gov [dot] in
17 Punjab Circle Sh. Gopal Krishan -- 0172- 2703844
0172-2706700		 cpmg_pun [at] indiapost [dot] gov [dot] in
18 Rajasthan Circle Shri Pawan Kumar
Sharma		 9413208238 0141-2372020 pg [dot] rj [at] indiapost [dot] gov [dot] in
19 Tamilnadu Circle P.M. Rasool Moideen 9952987674 044-28512651 pg [dot] tn [at] indiapost [dot] gov [dot] in
20 Telangana Circle K. Janardhan Reddy -- 040-23463639
040-23463636		 cpmg_tlg [at] indiapost [dot] gov [dot] in
21 Uttar Pradesh Circle R.K. Awasthi 9455794224 0522-2624778 pg [dot] up [at] indiapost [dot] gov [dot] in
22 Uttarakhand Circle Shri B.K. Gupta --

0135-2650890,
0135-2710971

 asppgcoddn [at] gmail [dot] com
23 West Bengal Circle Shri Siddhartha
Bhattacharjee		 -- 033-22120500 pg [dot] wb [at] indiapost [dot] gov [dot] in

Head Office

Dak Bhawan, Sansad Marg,
New Delhi-110001