IndiaFirst Life Insurance Customer Care No. 1800 209 8700

Organization: 

Toll free Number(s): 

1800 209 8700 (For Customer Service, Mon-Sat, 9am-7pm)

All India Number(s): 

88288 40199 (For Online Purchases, Mon-Sat, 9am-7pm)

022-6274 9898 (For Call/WhatsApp Support)

+91-22-62749898 (For Callers outside India only)

Website: 

Check Official Website

SMS Service

• FUND [Mention Policy No]
• POLICY [Mention Policy No]

Emails

• customer [dot] first [at] indiafirstlife [dot] com (For Service Requests)
• claims [dot] support [at] indiafirstlife [dot] com (For Claims)

Important Links

• Frequently Asked Questions
• Branch Locator
• Form Center

Grievance Redressal Mechanism

Level 1 : Contact Us

• Go to QRC (Queries, Requests&Complaints) section in website
  and raise the Request/Complaint.
• Send email to customer [dot] first [at] indiafirstlife [dot] com, call on 18002098700
  or walk in to any of our IndiaFirst Life branch and submit your grievances.
• You can also mail/courier at the address or contact grievance redressal
  officers in your city mentioned in the table below.

Level 2 : Take Your Grievance Further

• A written communication starting reasons of either redressing/rejecting the
  grievance will be sent to you within 15 days from the date of receipt of the grievance.
• In case of no revert from you, within 8 weeks from the date of your receipt
  of our response, the complaint will be treated as closed.
• If you are not satisfied/not received any response within 15 days, then, you may
  approach Grievance Officer at any branch or write to our Grievance Redressal
  Officer at grievance [dot] redressal [at] indiafirstlife [dot] com.
• An Acknowledgement to all the grievances will be sent within 3 days of the receipt.

Level 3 : Approach IRDAI Grievance Cell

• If you are not satisfied/not received a response within 15 days, you may approach the
  Grievance Cell of IRDAI :
  Phone : 18004254732
  Email : complaints [at] irda [dot] gov [dot] in
  Address : Consumer Affairs Department
  Insurance Regulatory and Development Authority
  of India, Sy. No. 115/1, Financial District,
  Nanakramguda Gachibowli,
  Hyderabad-500032, Telangana
  Fax : 040-66789768

Level 4 : Reach Out To Insurance Ombudsman

• In case issue remains unresolved then approach the Insurance Ombudsman. The complaint
  should be written/signed by the Customer.

Grievance Officer Contact Detail

Location	Name	Contact No.	Email	Address
Ahmedabad	Swati Agarwal	079-26318700	Swati [dot] Agarwal [at] indiafirstlife [dot] com	206/207, Zodiac Plaza, Near Nabard Flats, Opp. Shambhu Coffee Bar, H L Commerce College Road, Ahmedabad-380009
Baroda	Swati Agarwal	8291938349	Swati [dot] Agarwal [at] indiafirstlife [dot] com	302, K.P.Infinity,Opp YES Bank,Natubhai Circle, Race course main road, Baroda-390007
Surat	Swati Agarwal	0261-4058700	Swati [dot] Agarwal [at] indiafirstlife [dot] com	304,Titanium Square, Adajan,PalHajira Road, Surat-395009
Bangalore	Rekha Jawalkar	080-68280100	Rekha [dot] Jawalkar [at] indiafirstlife [dot] com	27/7, "Professional Court, 15th cross, ,Jayanagar 3rd Block, Above HDFC Bank, Bangalore-560011
Chennai	Rekha Jawalkar	044-61216200	Rekha [dot] Jawalkar [at] indiafirstlife [dot] com	New No. 14, Old No. 83, TSS Plaza, 1st Floor,Arcot Road, Vadapalani, Chennai-600026
Cochin	Rekha Jawalkar	0484-6715000	Rekha [dot] Jawalkar [at] indiafirstlife [dot] com	1st floor, Palakat Building, Vytilla Kundanoor Bypass Road, Cochin, Kerala-682019
Delhi	Preeti Chaudhary	011-39621201	Preeti [dot] Chaudhary [at] indiafirstlife [dot] com	Third Floor- 303-306, Mohan Dev Building, Near Vandana Building Tolstoy Marg, Connaught Place, New Delhi-110001
Chandigarh	Preeti Chaudhary	0172-5068701	Preeti [dot] Chaudhary [at] indiafirstlife [dot] com	Office no. 3, 2nd floor, Berkeley's Square, Plot no. 24, Industrial Area Phase 1, Chandigarh, 160002
Ludhiana	Preeti Chaudhary	0161-4636057	Preeti [dot] Chaudhary [at] indiafirstlife [dot] com	Sco123, 5thFloor, FrontSide, FerozeGandhi Market, Near IDBI Bank, Ludhiana-141001
Hyderabad	Lillian D'silva	033-61658700	lillian [dot] dsilva [at] indiafirstlife [dot] com	3rd Floor, Keerthi & Pride Towers, Road No. 2, Banjara Hills, Hyderabad-500034 Telangana
Visakhapatnam	Rekha Jawalkar	0484-6715000	Jawalkar [at] indiafirstlife [dot] com	D.No: 47-10-15(2),GF-3,Ground Floor, AG Avenue Building, Shop No3, 2nd Lane, Dwarakanagar, Visakhapatnam-530016 Andhra Pradesh
Vijayawada	Rekha Jawalkar	0484-6715000	Jawalkar [at] indiafirstlife [dot] com	D No:40-1-60, 3rd Floor, Chand Imperia, Opp. Eenadu Office, Near Benz Circle, M.G. Road, Vijayawada, 520010 Andhra Pradesh
Kolkata	Lillian D'silva	033-61658700	lillian [dot] dsilva [at] indiafirstlife [dot] com	3rd Floor, Satyam Tower, Kaikhali, VIP Road, Next to B.P. Poddar Institute of Management and Technology, Kolkata-700052
Bhubaneshwar	Lillian D'silva	0674-2548672	lillian [dot] dsilva [at] indiafirstlife [dot] com	Unit no. 4A&B, 5th floor Block no.2, BMC Bhawani Commercial Enclave, Sahid Nagar, Bhubaneswar-751007
Patna	Lillian D'silva	0612-2575211	lillian [dot] dsilva [at] indiafirstlife [dot] com	Office no 5&6, 2nd floor, Orchid mall, Boring road, Opp AN college, Patna 800013
Guwahati	Lillian D'silva	0361-2521455, 0361-2521456	lillian [dot] dsilva [at] indiafirstlife [dot] com	Royal Centre, Office No 305,G S Road, Bora Service, Guwahati 781007, Assam
Lucknow	Vikash Gupta	0522-6668700	vikash [dot] gupta [at] indiafirstlife [dot] com	IInd Floor Cyber Tower, Vibhuti Khand, Gomti Nagar, Lucknow, 226010
Pune	Shruti Srivastava	020 61658700	srivastava [dot] shruti [at] indiafirstlife [dot] com	2nd Floor, Gulmohar Plaza, Above ICICI Bank, I.T.I. Road, Aundh, Pune-411007
Mumbai	Shruti Srivastava	022-66971235, 022-66971236, 022-66971237	srivastava [dot] shruti [at] indiafirstlife [dot] com	408, 4th Floor, Sai Infotech, Patel Chawk, Near Metro Station, R. B. Mehta Marg, Ghatkopar ( E ), Mumbai-400075
Jaipur	Pankaj Pareek	0141-3072602	pankaj [dot] pareek [at] indiafirstlife [dot] com	301, 3rd Floor, Riddhi Tower SB 57, Opp SMS Stadium, Jaipur, Rajasthan, 302017
Indore	Pankaj Pareek	0731-4051353	pankaj [dot] pareek [at] indiafirstlife [dot] com	Princess Business Skyline, Office No-206, Second Floor, Opposite Orbit Mall, Vijay Nagar, Indore (MP)-452010
Bhopal	Pankaj Pareek	0755-4098700	pankaj [dot] pareek [at] indiafirstlife [dot] com	Plot No-8, 3rd Floor Ranjeet Tower,MP Nagar Zone-2, Bhopal462011
Udaipur	Pankaj Pareek	0294-2424089	pankaj [dot] pareek [at] indiafirstlife [dot] com	Office No 203, Icon Tower, 2nd Floor, Madhuban, Udaipur, Rajasthan-313001
Gorakhpur	Vikash Gupta	0551-2205096	vikash [dot] gupta [at] indiafirstlife [dot] com	Shop no 14&15, 3rd floor, Cross Mall, Bank road, Golghar, Gorakhpur-273001
Bareilly	Vikash Gupta	0581-2510463	vikash [dot] gupta [at] indiafirstlife [dot] com	Office no.2 [rear side], 2nd floor, A 2 Square, 154 A, Civil lines, Opp. D M Residence, Bareilly-243001
Kanpur	Vikash Gupta	0512-2398700	vikash [dot] gupta [at] indiafirstlife [dot] com	301, 3rd floor, Krishna Tower, Civil lines, Kanpur-208001
Warangal	Lillian D'silva	033-61658700	lillian [dot] dsilva [at] indiafirstlife [dot] com	7 & 8, 1st Floor, Kandakatla Gateway, Kakatia University Cross Road, Hanamkonda, Warangal-506009 Telangana
Rajahmundry	Rekha Jawalkar	0484-6715000	Jawalkar [at] indiafirstlife [dot] com	2nd Floor, Yasodhan, Danavaipeta, Rajahmundry- 533103, Andhra Pradesh

Address

IndiaFirst Life Insurance
Company Limited 12th and
13th Floor, North [C] wing,
Tower 4, Nesco IT Park,
Nesco Center, Western Express
Highway, Goregaon (East),
Mumbai-400063

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