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Indian Overseas Bank FASTag Contact No.
Organization:
Toll free Number(s):
1800 425 4445 (For Fastag Helpline, 24*7)
1800 890 4445 (For Complaint/ Query, 24*7)
1033 (NHAI Toll Free For FASTag Complaints)
Website:
- fastag [at] iob [dot] in (For Customer Support)
- reachus [at] iob [dot] com (For Query)
Important Link
FASTag Support
Fee and Charges, Helpline Information/Benefits/Complaints all details given in the main page after selecting the category given in top.
Grievance/Complaints
- You can report an incorrect deduction by calling call centre no given above.
- For all toll transactions, the toll plaza system sends a request to Bank for debiting the toll amount that is due from you. In the rare scenario of Toll Plaza system sending an incorrect amount, Bank would raise a Chargeback on behalf of you to recover the money that has been collected in excess by Toll Plaza. This Chargeback process normally takes up to 20-30 working days. All incorrect deductions, if proven so, are reverted back post representing the case with Toll Plaza.
- If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call Indian Overseas Bank contact number to register your complaint and also can register your complaint at Indian Overseas Bank branch by mail.
In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :
- NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza. You can call this number and report the same.