Home → M → Indian Railways Customer Care No. 139

Indian Railways Customer Care No. 139

24 Oct, 2024 04:10 PM

Organization:

Ministry of Railways

Toll free Number(s):

139 (Railway Enquiry / For All Public Grievances)

138 (Customer helpline number )

182 (For All Security Related Issues)

1512 (All India Railway Helpline Number, All states - 24X7)

1098 ( Lost/Missing Child Help)

1323 ( E-Catering/Book Meal)

155210 (Anti Corruption Vigilance helpline)

1800 11 132 (Another No. For Security Helpline)

1800 111 139 (For Suggestions/Grievances Related Services)

1800 111 321 (Another No. For Suggestions/Grievances)

All India Number(s):

97176 30982 (Feedback and Suggestions through SMS)

Website:

Check Official Website

IVRS Menu: 139 (RailMadad)

Press 1: For urgent medical or security emergency.
Press 2: For enquiry like checking PNR status or Train schedule.
Press 3: For complaint.
Press 4: For refund and cancellation.
Press 5: For facilities for divyang and women with special need.
Press 6: For corruption and bribery concern.

Install App

Important Links

For Any Complaint or Suggestions

Sr No.	Name	Contact Number	Services
1	Toll Security Helpline Number	1800-111-322 and 182	Provide speedy assistance to passengers in the event of thefts, harassment, pick pocketing or other criminal incidents on rail premises.
2	Toll Free Customer helpline number	138	The helpline will address complaints relating to cleanliness, food and catering, coach maintenance, medical emergency, linen etc.
3	Toll Free Telephone No.	1800-111-139 and 1800-111-321	For suggestions/grievances relating to catering services (Overcharging, Food Price, Less Quality etc.) on Indian Railways. The facility is available 24×7 on these numbers.
4	Railway Enquiry Customer Care Number	139 (Chargeable)	For PNR enquiry, Accommodation availability, Fare enquiry, Current train running position, IRCTC relevant information including information through SMS.

Rail Enquiry on SMS 139

Sr No.	Service Name	Keywords
1	PNR Enquiry	SMS "PNR <10-digit PNR number>" to 139 For example:PNR 1234588956
2	Train Arrival/Departure Enquiry	SMS "AD<Train number> < Station STD code>" For example:AD 12852205
3	For Accommodation Availability	SMS " SEAT<Train number><DOJ ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>*"to 139 For example: SEAT 12561 020611 0542 0271 SL G
4	Fare Enquiry	SMS "FARE<Train number> <DOJ ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>*" to 139 For example: Fare 12561 020611 0542 0571 SL G
5	Train Time Table	SMS "TIME<Train number> to 139 For example: TIME 14034
6	Train Name/Number	SMS "TN<Train Name> or TN< Train number>" to 139 For example: TN Kalka Shatabdi or TN 14034

Railway Utilies Mobile And SMS No.

Sl. No.	Purpose of SMS	SMS format	SMS to be sent to
1.	For Reserved Ticket Berth Status Enquiry	IRPNR <10 digit PNR No.> Example : IRPNR 1234568888	139
2.	For Train Arrival/Departure Enquiry	AD <Train Number> <Station STD Code> Example : AD 12859 022	139
3.	For Accommodation Availability	SEAT <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> Example : SEAT 12561 010712 0542 0571 SL G	139
4.	For Fare Enquiry	FARE <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> Example : FARE 12561 010712 0542 0571 SL G	139
5.	For Train Time Table	TIME <Train Number> Example : TIME 12301	139
6.	For Train Number/Train Name	TIME <Train Number> or TN <Train Number> Example : TN 12301	139
7.	To Spot/Locate Train	Example: SPOT <Train Number> or LOCATE <Train Number> Example: SPOT 12561 or LOCATE 12561	139
8.	For all the above	HELP or RAIL	139
9.	For asking meal service	MEAL <10 digit PNR No.>	139
10.	For Tracking Your Freight Consignment	FNR <11 Digit FNR>	8860622020
11.	For cleaning of coaches during run of train itself under On Board Housekeeping Service (OBHS) $	CLEAN <10-digit PNR number>	58888
12.	For Lodging Complaints	Standard decent Message	9717630982
13.	For Security of travelling passengers specially lady travellers	Standard decent Message	182 1800-111-322 (Voice)
14.	For medical emergency, food/catering etc. & Suggestions	Standard decent Message	138 (Voice & SMS)
15	If a person does not have a smart phone then he can simply type	ERAILHELP <a custom message> and send it to	56161

Coach Cleaning Request

Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number :

CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE SMS to 58888 or 9200003232

Sr No.	Service	Keywords
SMS Between 6:00 am to 10:00 pm
1	For Coach Cleaning	PNR <Space><10 Digit PNR><C>
2	For Linen	PNR <Space><10 Digit PNR><B>
3	For Watering	PNR <Space><10 Digit PNR><W>
4	For Disinfection	PNR <Space><10 Digit PNR><P>
5	For Electrical & AC	PNR <Space><10 Digit PNR><E>
6	For Mech. Repair	PNR <Space><10 Digit PNR><R>

Freight Operation Information System (FNR)

Check FNR Status (FNR Number: 11-Digit Number Printed on Top-Left of Railway Receipt (RR)
For Parcel Services

Zonal Railways Contacts

Sr No.	Railway Contact Details
1	Central Railway
2	East Central Railway
3	Metro Railway Kolkata
4	North Central Railway
5	North Eastern Railway
6	North Western Railway
7	North East Frontier Railway
8	Northern Railway
9	South Central Railway
10	South East Central Railway
11	South Eastern Railway
12	South Western Railway
13	Southern Railway
14	West Central Railway
15	Western Railway

For Public Grievances Redressal

It is a web-based portal that allows citizens to lodge grievances against public authorities in India and states. For complaints related to any departments, you have to contact Centralized Public Grievance Redress and Monitoring System (CPGRAMS) .