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INDmoney Customer Care Detail

Emails

Level 1 : The client can send an email on, support [at] indmoney [dot] com
for grievances/complaints.
Level 2 : In case the issue is not resolved within 7 days or client is not satisfied
with the response at level 1, the client may write to Compliance/Grievance Officer
on grievance [at] indmoney [dot] com.
Level 3 : If the case is not resolved within 7 days after writing to the Grievance
Officer the Client may write to the Director of INDmoney on director [at] indwealth [dot] in.
Level 4 : If the Client's issue is not resolved at level 3 within 7 days, or the client is
not satisfied with the solution, the client may raise approach SEBI at www.scores.gov.in.

Step 1 : Channel for communication
- Grievances to be submitted on insurancesupport [at] indmoney [dot] com and will be
  given acknowledgement receipt within 5 days of the receipt of complaint. Based on
  the type of Grievance the company shall address the complaint within 30 days from
  the date of the receipt of complaint.
Step 2 : Escalation Matrix
- Level 1 : In case the complaint remain unresolved for 30 days you may escalate the
  matter to grievanceofficer [at] finzoomers [dot] in and the issue will be resolved within 7 days.
- Level 2 : If not satisfied after Level 1 you may address to Principal Officer of the
  Company at po [at] finzoomers [dot] in.
- Level 3 : If the issue still remains unresolved you may approach to Insurance
  Regulatory and Development Authority.

Principal Nodal Officer
Mr. Gaurav Sharma,
Email: principalofficer [at] indwealth [dot] in

624-625, 6th Floor, Suncity Success
Tower, Golf Course Extension Road,
Sector-65 Gurugram, HR-122005

616, Level 6, Suncity Success Tower,
Sector-65, Golf Course Extension
Road, Gurugram, Haryana, 122005,
India.