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Indraprastha Gas (IGL) Customer Care No. 1800 102 5109

Indraprastha Gas (IGL) Customer Care No. 1800 102 5109

  • 24 Oct, 2024 04:10 PM

Organization: 

Government of India

Toll free Number(s): 

1800 102 5109 (Customer Care, 24x7)

1800 419 5109 (Alternate Support No.)

1800 180 5109 (Customer Support )

1906 (Emergency LPG Leakage Complaints)

155216 (For Centralized Emergency Leakage No. , 24*7)

All India Number(s): 

011-4138 7000 (Customer Support, 24*7)

011-4983 5100 (Alternate Support Number)

011-6902 0500 (General Queries/Support)

011-6902 0400 (Another No. for customer support)

Website: 

Check Official Website

IVRS Menu 1800 102 5109

  • Press 1: For Emergency like Gas Leakage / Gas Supply Problem.
  • Press 2: For Information about new connection.
  • Press 3: For Call back request.
  • Press 4: To record your complaint with Business Partner (BP) Number.
  • Press 5: For more services.
  • Press 6: For rewind.

Email

Install App

Important Links

Helpline Numbers

Sr. No. Location Contact No.
1 Toll Free Emergency 18001111817
2 GuruGram 8448184019
3 Karnal 8448184015
4 Dharuhera 8448588569 
5 Rewari 8448588599 
6 MuzaffarNagar 7428097827 
7 Ajmer 7428769759 
8 Pali 7428769761 
9 Rajsamand 7428769763 
10 Emergency LPG Leakage Complaints 1906
11 Centralized Emergency leakage No 155216

Control Room Contacts

Emergency Contact No. (Delhi): 8130995000

Sr. No. Control Room Name Control Room
Contact No. - 1 		Control Room
Contact No. - 2
Central Zone (Ph: 8130995001, 8448588508 )
1 Kaka Nagar 8448588500  
2 Udyan Marg 8448588501 8448588502
2 Cgo 8448588503 8448588504
3 Okhla 8448588505  
4 San Martin 8448588506 8448588507
5 Anand Parvat 8448588509  
6 Punjabi Bagh 8448588510  
North Zone (Ph: 8130995004 )
7 Rohini Sec-10 8448588511 8448588512
8 Rohini Sec-19 8448588513 8448588514
9 Pitam Pura 8448588515  
10 Derawal Nagar 8448588516 8448588517
11 Bawana 8448588518 8448588519
South Zone (Ph: 8130995002 )
12 R K Puram 3 8448588520 8448588521
13 Nelson Mandela 8448588522 8448588523
14 Pushp Vihar 8448588524 8448588525
15 Kalka Ji 8448588526 8448588527
West Zone (Ph: 8130995003)
16 Pashchim Vihar 8448588528 8448588529
17 Janakpuri (Jdc) 8448588530 8448588531
18 Dwarka Sec-9 8448588532 8448588533
19 Janakpuri D Block 8448588534 8448588535
20 Dwarka Sec-23 8448588536 8448588537
East Zone (8130995005)
21 Mayur Vihar 8448588538 8448588539
22 Patparganj 8448588540 8448588541
23 Vivek Vihar 8448588542 8448588543
24 Dilshad Garden 8448588544 8448588545
Ghaziabad Zone (Ph: 8130995007)
25 Surya Nagar 8448588546 8448588547
26 Vaishali 8448588548 8448588549
27 Indrapuram 8448588550 8448588551
28 Rajender Nagar 8448588552  
29 Govindpuram 8448588553  
30 Ashok Nagar 8448588554 8448588555
31 Crossing Republic 8448588556  
32 Lohia Nagar 8448588557  
Gr. Noida Zone (Ph: 8130995006)
33 Kasna 8448588558 8448588559
34 Kp-5 8448588560  
Noida Zone (Ph: 8130995008)
35 Noida Sec- 53 8448588561  
36 Noida Sec- 15 8448588562  
37 Noida Sec- 82 8448588563  
38 Noida Sec- 122 8448588564  
Steel Zones
39 North Steel 8448588565
40 East Steel 8448588566
41 West Steel 8448588567
42 South Steel 8448588568
43 Central Steel 8448588569

IGL Smart Card Contact

Ph: 0120-4844761
Email: support [at] iglsmartcard [dot] com

Grievance Redressal Procedure

Level 1:

  • If you have any grievances/complaints, you may contact the Incharge of Customer Care at:
    • Phone: 011-69020596
    • Email: inchargecustomercare [at] igl [dot] co [dot] in
  • The resolution take minimum 15 days of receipt of complaint.

Level 2:

  • If you are not satisfied with the resolution, you can visit the nearest walk in centers and can meet one of the nodal team :
    • nodalofficer [at] igl [dot] co [dot] in
    • 011-69020597
  • Contact the nodal team with your complaint reference number and details of grievance.

Walk In Centres

Sr. No. Location Working Hours Address
1 R K Puram Mon to Sat
9:15am-5:45pm		 Indraprastha Gas Limited
Flat No. 3, First Floor,
Mini Market,
Sec-09, R K Puram (Opp. Andhra Bank)
2 Noida Mon to Sat
9:15am-5:45pm		 Indraprastha Gas Limited
C-3, First Floor,
Quantum Building, Sec-3, Noida
3 Sahibabad Ghaziabad Mon to Sat
9:15am-5:45pm		 Indraprastha Gas Limited
85 Ground Floor Commercial Building
Rajendra Nagar Sector 05, Sahibabad
Ghaziabad 201005 (U.P.)
Back Side Dlf Students Home Boarding School
4 Rohini Mon to Fri
09:15am to 05:45pm
Sat: 9:30am-1:00pm
Lunch time:1:30pm- 2:00pm
Sunday Closed		 tata Power Delhi Distribution Office, Shakti
Deep Building, Sector-3 Rohini, Delhi-110085
5 Shalimar Bagh Mon to Fri
09:30am to 05:30pm
Sat: 9:30am-1:00pm
Lunch time:1:30pm- 2:00pm
Sunday Closed		 tata Power Delhi Distribution Office, 33kv Grid,
Opposite Jaspal Kaur Public School,
Shalimar Bagh, Delhi-110088
All customer related issues will be handel at Vasant Kunj Office, Concerned Person
Vasant kunj Indraprastha Gas Limited,
ISID Building , C-1 Block,(2nd And 3rd Floor),
Vasant Kunj Institutional Area,
New Delhi-110070
Monday-Friday, 9:15am - 5:45pm
  • Your appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint centre, after that you can contact the Appellate Authority.

Level 3:

  • If you are still not satisfied with the redressal in the given above levels, you can contact with the Appellate Authority at:
    • Phone: 011-69020598
    • Email: appellateauthority [at] igl [dot] co [dot] in

Head Office

Indraprastha Gas Limited
IGL Bhawan
Plot No. 4, Community Centre
Sector 9, R K Puram
New Delhi - 110022
Phone : 011-46074607
Fax : 011-26171860, 011-26171863,
011-26171921
Email: iglsocial14 [at] gmail [dot] com

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