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IRCTC Train Ticket Customer Care No. 14646
Organization:
Toll free Number(s):
139 (For Rail Madad)
14646 (For Customer Care, Hindi/English)
1800 11 1139 (General Inquiry)
All India Number(s):
080-4464 7999 (For Contact Support)
080-3573 4999 (Alternate No. For Contact Support)
Website:
IVRS Menu
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| Press 1: For Payment/Refund Related Issue Press 2 : For Registration/IRCTC User Profile Related Issue. Press 3 : For POS And Refund Related Issue Press 4 : To Change Your Language Press 5 : For Any Other Issue |
Press 1: For urgent medical or security emergency. Press 2: For enquiry like checking PNR status or Train schedule. Press 3: For complaint. Press 4: For refund and cancellation. Press 5: For facilities for divyang Jan and women with special need. Press 6: For corruption and bribery concern. |
Emails
- care [at] irctc [dot] co [dot] in (I-tickets/e-tickets)
- etickets [at] irctc [dot] co [dot] in (Cancellation E-tickets)
- imudracare [at] irctc [dot] co [dot] in (IRCTC iMudra Prepaid Wallet and Card)
Install App
Important Links
SMS Service
- Send SMS to 139
| Sr No. | Service Name | Keywords |
|---|---|---|
| 1 | PNR Enquiry | SMS "PNR <10-digit PNR number>" to 139 For example:PNR 1234588956 |
| 2 | Train Arrival/Departure Enquiry | SMS "AD<Train number> < Station STD code>" For example:AD 12852205 |
| 3 | For Accommodation Availability | SMS " SEAT<Train number><DOJ** ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>***"to 139 For example: SEAT 12561 020611 0542 0271 SL G |
| 4 | Fare Enquiry | SMS "FARE<Train number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***" to 139 For example: Fare 12561 020611 0542 0571 SL G |
| 5 | Train Time Table | SMS "TIME<Train number> to 139 For example: TIME 14034 |
| 6 | Train Name/Number | SMS "TN<Train Name> or TN< Train number>" to 139 For example: TN Kalka Shatabdi or TN 14034 |
Counter Ticket Cancellation Procedure
- If you have any query/complaint then firstly you have to call 1800111139
- You can cancel your ticket via fill this Counter Ticket Cancellation/Boarding Point Change Form following the Cancellation Procedure
- Enter PNR Number, Train number along with Captcha
- Select check box to confirm that rules and procedure are read
- After click on submit an OTP will be sent on mobile number given at the time of booking, enter the received OTP and click submit
- After verifying the details Click on ‘Cancel Ticket’ for full cancellation. Refund amount due will be displayed on the screen.
- This may be applicable only in case valid mobile number has been given at the time of booking.
- For More Information related to Counter Ticket Cancellation Procedure please read
For Complaint Regarding IRCTC Loyalty Credit Card
| Sr No. | Service Name | Contact No. | |
|---|---|---|---|
| 1 | For other queries related to IRCTC Loyalty Co-branded Program |
- | loyaltyprogram [at] irctc [dot] co [dot] in |
| 2 | Loyalty Credit Card (IRCTC-SBI) | 18001801295 (For BSNL/MTNL line), 0124-39021212 |
customercare [at] sbicard [dot] com |
| 3 | Loyalty Credit Card (IRCTC-BOB) | 1800225100, 18001031006 | crm [at] bobfinancial [dot] com |
| 4 | Loyalty Credit Card (IRCTC-HDFC) | 18002026161 / 18602676161 | - |
Registered/ Corporate Office
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001