IRDA Customer Care No. 1800 4254 732

Organization: 

Toll free Number(s): 

1800 4254 732 ( 8 am to 8 pm, Monday to Saturday)

155255

All India Number(s): 

040-2020 4000 (Board No.)

011-2344 4400 (Delhi Office)

022-2289 8600 (Mumbai Office)

Website: 

Check Official Website

Email

• complaints [at] irda [dot] gov [dot] in

Important Links

• Frequently Asked Questions
• Complaint Registration Form
• E-Book

Customer Service Address

Consumer Affairs Department
Insurance Regulatory and Development Authority
3-5-817/818, United India Towers, 9th Floor
Hyderguda, Basheerbagh
Hyderabad – 500 029
Fax : 040-66789768

Vigilance

Name of CVO : Mr A V Rao
Contact Details : (D): 040-2020 4000
Email : vigilance [at] irda [dot] gov [dot] in

Contact details of concerned officials at IRDA/CVC:

Name and Designation	Address	Contact Details
	Insurance Regulatory and Development Authority of India, Sy No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500032	040-20204000
Mr A V Rao, Chief Vigilance Officer	As Above	(D): 040-20204000 Email:  vigilance [at] irda [dot] gov [dot] in
The Secretary, Central Vigilance Commission	Satarkata Bhavan, A-Block, GPO Complex, INA, New Delhi 110023	Tel No.: 011-24600200 Fax: 011- 24651010/ 011-24651186 Email : cenvigil [at] nic [dot] in

Insurance Ombudsmen

For Ombudsman FAQs

Complain Process

• Approach the Grievance Redressal Officer of its branch or any other office
  that you deal with. Click here for mail ids of Grievance Redressal Officers,
  GRO, of all insurance companies
• Give your complaint in writing along with the necessary support documents.
• Take a written acknowledgement of your complaint with the date.

In case if it is not resolved:

• within 15 days or if you are unhappy with their resolution you can approach
  the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI:
  • Call Toll Free Number 155255 (or) 1800 4254 732 or
  • Send Email to: complaints [at] irda [dot] gov [dot] in
  • Register and monitor your complaint at igms.irda.gov.in
• Send a letter to IRDAI with your complaint:
  • Click here to download Complaint Registration Form
  • Fill and send the Complaint Registration Form along with any letter or
    enclosures, if felt necessary, by post or courier to

Employee Directory

General Manager

Consumer Affairs Department-
Grievance Redressal Cell,
Insurance Regulatory and Development
Authority of India(IRDAI),
Sy.No.115/1,Financial District,
Nanakramguda,Gachibowli,
Hyderabad-500032

Addresses of Offices of IRDAI

Head Office	Insurance Regulatory and Development Authority of India Sy No. 115/1, Financial District, Nanakramguda,Gachibowli, Hyderabad – 500032 Ph: 040-20204000/ 040-39328000 Email: irda [at] irdai [dot] gov [dot] in
Delhi Office	Insurance Regulatory and Development Authority of India Delhi Office – Gate No. 3 Jeevan Tara Building, First Floor Sansad Marg, New Delhi-110001 Ph: 011-23444400 Fax: 011-23747650 Email: irdandro [at] irdai [dot] gov [dot] in
Mumbai Office	Insurance Regulatory and Development Authority of India Mumbai Regional Office Royal Insurance Building 12, J. Tata Road, Ground Floor Mumbai 400 020. Near Churchgate) Phone No.: 022-22898600 Email: irdamro [at] irdai [dot] gov [dot] in