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JioFiber Broadband Customer Care No. 1800 896 9999
Organization:
Toll free Number(s):
1800 896 9999 (JioFiber Customers - Monday – Sunday)
1800 88 99999 (From other networks Mon-Fri 10:30am to 6pm)
1800 889 9555 (Helpline for New Business Connection)
All India Number(s):
70005-70005 (JioFiber-WhatsApp Support)
70008 70008 (Alternate Whatsapp support)
Website:
- JioFiberCare [at] jio [dot] com (Customer Support)
Install App
Important Links
Interested Customers
- Message "HELLO" to 70008-70008 on WhatsApp.
- You may need to add the number 70008-70008 to your address book, before you can message.
To Lodge Complaint
- Through Call
- 1800 896 9999 (For complaints Mon-Sun 9am-9pm)
- 1800 889 9999
- 1800 889 3999 (Jio Apellate Authority)
- Through Mail
- Through Chat
- In bottom right corner in official website
- Jio App also provide Jiocare:Help & support with
Live Chat whatsapp Chat Troubleshoot, How to videos,
FAQs, Helpful Tips, Track Request, Track order
- You can lodge complaint through Live Chat in Jio App
- Use Troubleshoot option to detect the problem in device.
- Through Whatsapp - 70005 70005
How To Apply for Jio Fiber Connection
Through Jio App
- Install MyJio App
- Login using your Mobile No..
- Click on Top Left of the app. Tap on Jio Fiber.
- Then Click on Jio Fiber.
- Then
- Then, Enter Personal Details. Name & Mobile No.
- Then Enter Address Details Pin Code, State,
City Society Name, Flat/Office etc
- Submit Your Details. Then You will get the
call from their representatives. - Track your order by entering order
reference number/CAF number/Service ID
Through Website
: To get Jio Fiber Connection Click here
- Enter your Name, Mobile Numbe & Click "Generate OTP".
- Enter "OTP" received on our mobile No. & click "Verify OTP".
- Enter your Address where you need Jiofiber Connection.
- Click on "Submit".
Documents required for getting a Jio Fiber Connection
- Aadhar Card or
- Any other original valid POI (Proof of Identification) & POA
(Proof of Address) as per DoT (Department of Telecom Guidelines)
How to change your Wifi Password from MyJio App:
Through Jio App
- Install App
- Login to MyJio App, select JioFiber Account
- Click on Menu on top left corner and select settings
- Select Device Settings > My Device wait for a few seconds
until the JioFiber Router details appear - Click advanced settings on the top right corner of the screen->
Personal section for both Jiofiber Router 2.4 and 5 GHz - Click on each SSID(Wifi Name) for changing user ID.
Then to change the password, enter new password & save - Click for video on how to manage your JioFiber Router
Through Jio.com
- Login to Official Website
- Click on sign in on menu bar, Click JioFiber
- Enter your Service ID/ Registered Mobile Number, Click on generate OTP
- Enter OTP received on Registered Mobile Number.
- Click ->Settings icon ->My Device -> ONT- Advanced Settings
- Click on each SSID (Wifi Name) for changing user ID.
Then to change the password, enter new password & save
Existing/Registered Customers
- Jio will get in touch with you for upgrading your services
- Download MyJio app, as all communication with you will happen on the MyJio app
- On recharging with a monthly/quarterly/annual plan of your choice, you will get a Set Top
Box to enjoy the full bouquet of services