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J&K Bank Customer Care No. 1800 890 2122
Organization:
Toll free Number(s):
1800 890 2122 (Customer Care/E-banking)
1800 1800 234 (Another Customer Support Number)
All India Number(s):
0194-248 1999 (Customer Care)
0194-271 3333 (ATM HelpDesk )
0194-248 6424 (Debit/Credit Cards Queries)
0194-248 1936 (Inbound International Voice Services)
0194-248 1953 (Loss Of Card)
0194 247 9181 (Another No. For ATM Helpdesk)
Website:
IVRS Menu 1800 890 2122
- Press 1: Hindi/ Urdu
- Press 2: Kashmiri
- Press 3: English
After selecting language
- Press 1: To report lost or test of your card
- Press 2: For account information
- Press 3: For enquiry related to product and deposit etc
- Press 4: For services related to pension information or electricity bill etc
- Press 5: To change language
- Press 0: To speak to our representative
Emails
- jkbcustomercare [at] jkbmail [dot] com (Customer Service)
- mbank [at] jkbmail [dot] com (Mobile Banking Queries)
- helpdesk [at] jkbmail [dot] com (ATM Helpdesk)
Internet Banking
Important Links
For Customer Services
| Services | Contact No. |
|---|---|
| Contact Centre | 18008902122 |
| Customer Care | 0194-2481999 |
| E-banking / Mobile banking / UPI | 18008902122 |
| ATM Helpdesk | 0194-2713333 |
| Debit/Credit Cards | 18008902122 (Toll Free), 0194-2482463, 0194-2486424 |
| Inbound International Voice Services | 0194 2713434, 0194 2713435 0194 2481936 |
| NEFT Services | 0194-2502674 |
Grievance Redressal
- For queries/complains and feedback, visit grievance redressal portal, or fill the given form.
- You can contact nodal officers of your zone, the contact deatils are given below:
Nodal Officers
| Address and Area of Operation of Nodal Officers of the Bank for resolution of Customer Grievances |
||
|---|---|---|
| Zone | Address details of Nodal Officer | Nodal Officer - Zonal Head |
| Srinagar | Zonal Office
M.A Road Srinagar
190001(J&K) Phone(LL): 0194-2471042 0194-2452658, 0194-2471723, 0194-2484008. Email: united [at] jkbmail [dot] com |
Mr. Shabir Ahmad Bhat email: shabir [dot] a [dot] bhat [at] jkbmail [dot] com 7006512854 |
| Budgam | Zonal Office
Industrial Estate Zainakote, Srinagar 190012(J&K) Phone(LL): 0194-2497735, 0194-2497736, 0194-2497734 Email: zoktwo [at] jkbmail [dot] com |
Mr. Sajad Hussain Malik email: sajad [dot] malik [at] jkbmail [dot] com 9819263336 |
| Baramulla | Zonal Office
Amargarh, Sopore 193201(J&K) Phone(LL): 01954-223595, 01954-223596. Email: zobara [at] jkbmail [dot] com |
Mr. Arshad Hussain Dar email: arshad [dot] hussain [at] jkbmail [dot] com 8493083821 |
| Pulwama | Zonal Office
J&K Bank Building Pulwama 192301(J&K) Phone(LL): 01933-241204, 01933-242226 Email: zopull [at] jkbmail [dot] com |
Mr. Tariq Ali email: tariq [dot] ali [at] jkbmail [dot] com 9906664848 |
| Anantnag | Zonal Office
Bakshiabad, Anantnag 192101 (J&K) Phone(LL): 01932-2227340 Email:zoksou [at] jkbmail [dot] com |
Mr. Tasaduq Ahmad Dar email: tasaduq [dot] dar [at] jkbmail [dot] com 9596355066 |
| Jammu | Zonal Office
Rail Head Complex Jammu Phone(LL):0191-247102 -25 Email: couple [at] jkbmail [dot] com |
Mr. Rajesh Dubey email: rajesh [dot] dubey [at] jkbmail [dot] com 7006678594 |
| Kathua | Zonal Office
Kathua Near Forest Protection Office Hatli Morh Kathua 184102 Phone(LL): 01922-234663 Email: zojtwo [at] jkbmail [dot] com |
Mr. Sanjeev Kumar email: Sanjeev [dot] kumar [at] jkbmail [dot] com 9419163062 |
| Doda | Zonal Office
Khan's Plaza, Near Dak Bunglow, Doda, Jammu & Kashmir. Pin-182202 Phone(LL):01996-233589 Email: zoudam [at] jkbmail [dot] com |
Mr. Fayaz Ahmad Bhat email: fayaz [dot] bhat [at] jkbmail [dot] com 9945477795 |
| Udhampur | Zonal Office
Near Sanson Petrol Pump, Domail Udhampur-182101. Phone(LL):01992-270367 Email: zjnone [at] jkbmail [dot] com |
Mr. Rajesh Gupta email: rajesh [dot] gupta [at] jkbmail [dot] com 9419139852 |
| Rajouri | Zonal Office
Muradpur, Rajouri, J&K- 185131 Phone(LL): 01962-253060, 01962-253454 Email: zorajo [at] jkbmail [dot] com |
Mr. Satish Kumar email: kumar [dot] satish [at] jkbmail [dot] com 9419165522 |
| Ladakh | Zonal Office
Opposite Tourist Information Centre, Main Bazaar, Leh Phone(LL):01982-252023, 01982-252130 Email: priest [at] jkbmail [dot] com |
Mr. Dorjey Angchuk email: dorjey [dot] angchuk [at] jkbmail [dot] com 9596858918 |
| Delhi | Zonal Office
Plot 132-134, Sector 44 Gurgaon Phone(LL): 0124-4715800 Email: favour [at] jkbmail [dot] com |
Mr. Rakesh Magotra email: rakesh [dot] magotra [at] jkbmail [dot] com 9419191974 |
| Mumbai | Zonal Office
National Business Centre 1st & 2nd Floor, Bandra Kurla Complex Bandra East Near Asian Heart Hospital Besides JSW 4000051 Phone(LL):022-26384200, 022-26384100 Email: sketch [at] jkbmail [dot] com |
Mr. Raja Zaffer Khan email: rzkhan [at] jkbmail [dot] com 7889953245 |
| Principal Nodal Officer of the Bank | ||
Contact No: 0194-2502648 email: narjaygupta [at] jkbmail [dot] com Address: Office of the General Manager, Corporate Headquarters Srinagar. |
||
Nodal Officer under B.O.Scheme
| Covered Area | Address / details of the Nodal Officer under B.O.Scheme |
|---|---|
| Union Territories of J & K and Ladakh |
Mr. Vinod Kumar Sharma Deputy General Manager (S&C J&K and Ladakh) The Jammu & Kashmir Bank Ltd Zonal Office Rail Head Complex Jammu Phone: 0191-2471899 9867834443 email: vinodsharma [at] jkbmail [dot] com |
| Rest of India. | Mrs. Kirti Sharma Deputy General Manager (S&C Rest of India) The Jammu & Kashmir Bank Ltd Zonal Office, Plot No. 132-134 Sector-44, Gurgaon (Haryana)- 122002 0124-4715800 7840070010 email: kirti [dot] sharma [at] jkbmail [dot] com |
| Address of Internal Ombudsman of the Bank | |
Mr. Rajendra Kumar Nehra In case of complaints regarding Digital Banking Transactions, or you are not satisfied with the resolution, contact : Address & Area of Operation of RBI Ombudsmen |
|
Incharge ATM Helpdesk
Mr. Irfan Kawoos
Address: First Floor, Air India Building,
Opposite Sher-i-Kashmir Park,
Residency Road, Srinagar - 190001, India
Grievance Nodal Officer For Debit/Credit Cards
Mr. Towfeeq Ahmad
Contact No.: 0194-2502685
Email: grievance [dot] creditcards [at] jkbmail [dot] com
Aadhaar Complaints Escalation Matrix
| Zone | EDP Incharge Name | EDP Incharge Mobile No. |
EDP Incharge Email Id |
|---|---|---|---|
| Level - 1 | |||
| Delhi | Nadia Ishtiyaq | 7503554372 | nadia [dot] ishtiyaq [at] jkbmail [dot] com edp [dot] favour [at] jkbmail [dot] com |
| Jammu Central 1 | Sanjeev Singh | 9419189208 | edpjam [at] jkbmail [dot] com sanjeevsingh [at] jkbmail [dot] com |
| Jammu Central 2 | Gourav Gupta | 7051015600 | edp [dot] zojtwo [at] jkbmail [dot] com gourav [dot] gupta [at] jkbmail [dot] com |
| Jammu North-1 | Ashish Arora | 9906060868 | ashish [dot] arora [at] jkbmail [dot] com |
| Jammu North-2 | Sanjay Gupta | 9958661422 | sanjay [dot] gupta [at] jkbmail [dot] com |
| Jammu West | Aehajaz Ahmed | 9906968022 | edp [dot] zorajo [at] jkbmail [dot] com |
| Kashmir Central 1 | Mir Naveed Iqbal | 7006380422 | naved [dot] iqbal [at] jkbmail [dot] com |
| Kashmir Central 2 | Peerzada Ummer Ashraf | 7006565119 | edp [dot] zoktwo [at] jkbmail [dot] com peerzada [dot] ummer [at] jkbmail [dot] com |
| Kashmir North | Mr Sheikh Shoaib | 9596226147 | sheikh [dot] shoaib [at] jkbmail [dot] com edp [dot] zobara [at] jkbmail [dot] com |
| Kashmir South 1 | Waseem Ahmad | 9906577998 | waseem [at] jkbmail [dot] com |
| Kashmir South-2 | Mir Arief | 9419042744 | mir [dot] arif [at] jkbmail [dot] com edp [dot] zoksou [at] jkbmail [dot] com |
| Ladakh | Mr. Tsewang Dorje | 9419269536 | tsewang [dot] dorje [at] jkbmail [dot] com |
| Mumbai | Syed Zeeshan Ali | 9906380110 | zeeshan [dot] ali [at] jkbmail [dot] com edp [dot] sketch [at] jkbmail [dot] com |
| Level - 2 | |||
| Kiosk Team | Qamar Mushtaq | 9858941356 | qamar [dot] mushtaq [at] jkbmail [dot] com |
| Kiosk Team | Masooma Maqbool | 9797866644 | masooma [dot] maqbool [at] jkbmail [dot] com |
| Kiosk Team | Zubair Siraj | 9871117358 | zubair [dot] siraj [at] jkbmail [dot] com |
| Level - 3 | |||
| Project Management Team | Qazi Kamil | 9622510797 | qazi [dot] kamil [at] jkbmail [dot] com |
Forms Center
Chairman & Managing Director
Mr. Rajesh Kumar Chhibber
Address: The Jammu & Kashmir Bank Ltd.
Corporate Headquarters
M.A Road
Srinagar, J&K , India
Phone : 0194-2481900,
Fax: 0194-2481902
Jammu Phone No's: 0191-2471020
Fax: 0191-2471999
Registered/Corporate Office
M A Road
Srinagar 190 001
Jammu & Kashmir