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Karur Vysya Bank Customer Care No. 1860 258 1916
Organization:
All India Number(s):
1860 258 1916 (Customer Support)
91769 94444 (WhatsApp Support No.)
87506 82682 (Missed call- For blocking UPI services)
88821 01234 (Missed Call- For Customer ID)
92662 92666 (Missed Call- Balance enquiry)
92662 92665 (Missed Call- Account Statement)
92447 70000 (SMS Service No.)
0422-222 7760 (For NEFT related queries)
022-4042 6031 (For Grievances Related to Corporate Credit Card)
Website:
IVRS Menu: 1860 258 1916
Select your prefered language- English, Tamil, Hindi, Other Languages etc.
- Press 1- If you are the Jan Dhan Yojana Customer
- Press 2- For others
- Press 1- For Phone Banking
- Press 2- To Block Your Debit Card
- Press 3- For New Loans and other Services
- Press 4- For FASTag Queries
- Press 9-To Speak To Customer Care Excecutive
Emails
- customersupport [at] kvbmail [dot] com (Customer Support)
- neftcfc [at] kvbmail [dot] com (For NEFT Queries)
- nricustomersupport [at] kvbmail [dot] com (For NRI Contacts)
- pmcares [at] kvbmail [dot] com (For PM Cares)
Install App
Important Links
- Customer Support
- Frequently Asked Questions
- Feedback / Complaints
- KVB Branches/ ATMs/ Cash Recyclers
- Ways To Bank
SMS Services
- SMS to be sent to 9244770000 or 56161
| S.No. | Enquiry | Keywords (xxxx - denotes the Account Number of the customer.) |
|---|---|---|
| 1 | Debit Card Hotlisting | KVBCARD XXXX BLOCK (XXXX = Last 4 digits of your debit card) |
| 2 | To register for KVB at Mobile facility | KVBREG |
| 3 | Balance enquiry | KVBBAL |
| 4 | Transaction enquiry | KVBTXN |
| 5 | Request for a new cheque book | KVBCHR |
| 6 | Cheque status enquiry | KVBCHQ |
| 7 | Request to stop the payment of a cheque | KVBCHS |
| 8 | Term Deposit enquiry | KVBTDQ |
| 9 | To change default account number | KVBACC |
| 10 | Help (to get a list of keywords) | KVBHLP |
| Activation / De-activation of e-statement and Physical Statement | ||
| 11 | Activation of e-Statement | KVBESTAT xxxx REG |
| 12 | De-Activation of e-Statement | KVBESTAT xxxx DEREG |
| 13 | Frequency change of e-Statement | KVBESTAT xxxx FREQ y |
| 14 | e-Statement inquiry (to know the last statement dispatch date by the bank) |
KVBESTAT xxxx INQ |
| 15 | Activation of Physical Statement (Only for selected products) | KVBSTAT xxxx REG |
| 16 | De-activation of Physical Statement (only for selected products) | KVBSTAT xxxx DEREG |
Missed Call Banking
- Give a missed call from your register mobile number to know the transactions and balance in your account.
| S.No. | Services | Missed Call No. |
|---|---|---|
| 1 | For Balance enquiry | 9266292666 |
| 2 | For Account Statement enquiry | 9266292665 |
| 3 | For Customer ID | 8882101234 |
| 4 | For Blocking of UPI services | 8750682682 |
Lock / Unlock of Internet Banking
| S.No. | Netbanking request | Available options | Syntax |
|---|---|---|---|
| 1 | Activation | Missed call facility | Give missed call to "8882737979" from registered mobile number. (In case the mobile number is registered to more than one customer ID, the customer can use the SMS based activation or shall contact customer care.) |
| 2 | Activation | SMS facility | KVBNET <USERID> ACT to 9244770000 (or) 56161 |
| 3 | Unlock | SMS facility | KVBNET <USERID> UNLOCK to 9244770000 (or) 56161 |
| 4 | Unlock | Secret Question | Netbanking login page → Unlock user ID → Answer secret question → enter TPIN and OTP or RSA Passcode |
| 5 | Unlock | Call Centre | Customer can unlock through IVR |
| 6 | Lock | SMS facility | KVBNET <USERID> LOCK to 9244770000 (or) 56161 |
| 7 | Login Password reset | Secret Question | Netbanking login page → Reset login password → Enter customer ID → Answer secret question → enter TPIN and OTP or RSA Passcode |
| 8 | Transaction PIN (TPIN) reset | Secret Question | Login to Netbanking → Go to "Profile" → Select "Reset Transaction PIN" → Answer secret question → Set new TPIN |
| 9 | OTP delivery mode change (SMS/E-mail) | Secret Question | Login into Netbanking → Go to “Profile” → Select “Change Delivery mode” → Set “OTP mode” → Answer secret question →Enter TPIN and OTP. |
| SMS facility | KVBOTP <USERID> <DeliveryMode> to 9244770000 (or) 56161 |
||
| 10 | RSA Pin set | Secret Question | Login into Netbanking → Go to “Profile” → Reset RSA PIN (online) → Answer secret question |
| 11 | RSA Pin set | Has not set the secret question | Login into Netbanking → Go to “Profile” → Reset RSA PIN (E-mail) |
| 12 | Know your Internet Banking User ID | SMS facility | KVBIUSER <Customer ID> to 9244770000 (or) 56161 |
| 13 | Know your Customer ID | Missed Call facility | Give missed call to “8882101234" from registered mobile number. |
Grievance Redressal
Level 1:
- If you have any problem or complaint, you can talk to the customer care at 1860 258 1916, or send an email to customersupport [at] kvbmail [dot] com.
- You can also contact your concerned branch manager where you opened your account.
- For Grievances Related to Corporate Credit Card at 24 hours helpline numbers
Tollfree No.- 1800 419 6500 and
Ph: 022-40426031 (Local charges Applicable)
E-mail: creditcardsupport [at] kvbmail [dot] com
Address: The Karur Vysya Bank Ltd.,Credit Card Cell,
338/1, Uffizi Building - First Floor, Avinashi Road, Peelamedu,
Coimbatore, Tamil Nadu, 641004 - If you lose your debit card or it's stolen, you can call 1860 258 1916 (charges may apply).
Level 2:
- If the resolution given by the above level does not meet the customer's requirement or no reply is received within 5 working days
you can contact at :
Divisional Manager Contacts
| SNo. | Location | Contact No. | Address |
|---|---|---|---|
| 1 | Ahmedabad | 079-27540091, 079-27540491 Chief Manager 079-27543325 |
First Floor, Motilal Centre, Near Sales India Show Room, Ashram Road, Ahmedabad - 380009 |
| 2 | Bangalore | 080-26623206, 080-26623208 Chief Manager 080-26623203 |
No. 6 Vasavi Temple Road, Sajjanrao Circle, Visveswarapuram, Next To Sri Vasavi Temple, Bangalore - 560004 |
| 3 | Chennai | 044-24305468, 044-24305467 Chief Manager 044-24314428 |
Kvb Towers, I Floor, 568 Anna Salai, Teynampet, Chennai - 600018 |
| 4 | Coimbatore | 0422-2591119, 0422-2591120 Chief Manager 0422-2595144 |
No. 1498-C, Iii Floor, Kvb Towers, Avinashi Road, Peelamedu, Coimbatore - 641004 |
| 5 | Delhi | 011-28758375, 011-28758376 Chief Manager 011-28758374 |
3Rd Floor, No. 6 , Pusa Road, Opposite To Metro Pillar No. 80 Karolbagh, New Delhi, Delhi - 110005 |
| 6 | Ernakulam | 0484-2396461, 0484-2395461 | K.C.Centre, Iind Floor, Opp. North Police Station Chittoor Road, Kacheripady, Ernakulam, Kerala - 682018 |
| 7 | Hyderabad | 040-23206063, 040-23206064 Chief Manager 040-23200390 |
5-8-356 To 362 (Second Floor), Chirag Ali Lane, Abids, Hyderabad - 500001 |
| 8 | Karur | 04324-261673, 04324-261674 , 04324-261672 | No. 633-637, I St Floor, Jawahar Bazaar, Karur - 639001 |
| 9 | Kolkata | 033-22900749, 033-22900752 Chief Manager 033-22900739 |
15, First Floor, Bondel Road, Ballygunge, Kolkata - 700019 |
| 10 | Madurai | 0452-2604734, 0452-2600113 Chief Manager 0452- 2300454 |
16, I Floor, Gayathri Illam, A.A.Road, Gnanaolivupuram, Madurai - 625016 |
| 11 | Mumbai | 022-24367019 Ext 101 | 954 ,Appasaheb Marathe Marg, Gayatri Tower, Prabhadevi, Mumbai - 400025 |
| 12 | Salem | 0427-2440075, 0427-2440078 Chief Manager 0427- 2440078 |
I Floor, 269-A, Bharathi Street, Swarnapuri Alagapuram, Salem - 636001 |
| 13 | Tambaram | 044-22267057 044-22267047 Chief Manager 044- 22267047 |
Sba Complex, 7/73 I Floor , Venkatesa Choudhary Street, West Tambaram, Chennai - 600045 |
| 14 | Tirupathi | 0877-2232169, 0877-2235369 Chief Manager 0877-2233822 |
6-8-1250, 1St Floor, Priya Towers, Ngos Colony, K.T. Road, Near Anna Rao Circle, Tirupati, Andhra Pradesh - 517501 |
| 15 | Trichy | 0431-2412459, 0431-2410360 Chief Manager 0431- 2410024 |
D-54 Ground Floor, L.I.C. Building, Bharathiar Salai, Cantonment, Trichy - 620001 |
| 16 | Vijayawada | 0866-2485703, 0866-2485704 Chief Manager 0866-2487706 Ext- 29 |
38-8-46, I Floor, Gayathiri Nilayam, Opp. A.I.R, Labbipet, M.G.Road, Vijayawada - 520010 |
| 17 | Villupuram | 04146-229366, 04146-229367 Chief Manager 04146-229370 |
D.No:15, I Floor, G.V. Farms Building, Mampazhapattu Road, Villupuram, Tamil Nadu - 605602 |
| 18 | Visakhapatnam | 0891-2500191, 0891-2511706 Chief Manager 0891- 2510190 |
D.No: 47-10-15, Shop No.1, A.G Avenue, First Floor, Opp: Pollocks School, 2Nd Lane, Dwarakanagar Visakhapatnam, Andhra Pradesh - 530016 |
| 19 | Tirunelveli | 0462-2915226, 0462-2915223 Chief Manager: 0462-2915203 |
Malti Square, No 10/10,First Floor, North Bypass Road, Vannarpettai - 627003, Tamil Nadu |
You can also Contact at Complaint Department for complaint or grievance
- Address: Karur Vysya Bank,
Central Office, No. 20, Erode Road,
Vadivel Nagar, L.N.S., Karur-639002
| S.No. | Department / Line Function | Name and Designation of the Executive |
|---|---|---|
| 1 | Retail Deposits, Direct Selling Agents, Levy of Charges | Shri. Mohankumar G Deputy General Manager, Personal Banking Liabilities Group |
| 2 | Retail Advances and Recovery Agents | Shri Ramkumar B Deputy General Manager, Personal Banking Assets Group |
| 3 | Commercial / Institutional CASA &Deposits | Shri Shanmugavel S Assistant General Manager, Commercial Banking Group |
| 4 | Corporate / Institutional Loans, Failure to meet Commitments | Shri. Ravichandran K Deputy General Manager, Corporate and Institutional Group |
| 5 | Rural / Agri Loans | Shri. Ravi S Deputy General Manager, Agricultural Banking Group |
| 6 | ATMs, Credit / Debit Cards, Netbanking, Mobile Banking, Point of Sales | Shri. Ramaraj G J Chief Manager, ATM CELL |
| 7 | Notes and Coins | Shri Gopalan S Assistant General Manager, Operations Department |
| 8 | Customer Service, Cheque Collection, Clearing and other Unspecified Matters | Shri Gopalan S Assistant General Manager, Operations Department |
| 9 | Forex Related Matters and Inward Remittance | Shri Venkatesh C Assistant General Manager, Central Forex Processing Centr |
| 10 | Insurance, Mutual Funds | Shri. Mohankumar G Deputy General Manager, Personal Banking Liabilities Group |
| 11 | Tax Related Matters | Shri Balarengan S Assistant General Manager, Finance & Control Department |
| 12 | Staff Related Matters | Shri Ramu S Assistant General Manager, Human Resource Department |
| 13 | Point of Presence (POP) - Atal Pension Yojana, National Pension System | Shri. Mohankumar G Deputy General Manager, Personal Banking Liabilities Group |
| 14 | NETC FASTag | Shri. Vijayakumar P V Deputy General Manager, Personal Banking Liabilities Group |
Level 3:
- If the solution provided by the Divisional Manager doesn't meet what you need or if you don't get a reply within 10 working days, you can get in touch with the Central Office - Customer Care Cell.
- You can submit your complaint on website or reach out to the Nodal Officer in the Operations Department at Central Office, Karur.
Alternatively, you can directly email customerservice [at] kvbmail [dot] com or contact the MD & CEO via email at kvbod [at] kvbmail [dot] com.
Level 4:
- If you are still not satisfied with the resolution or did not receive any reply within 30 days then you can contact the Banking Ombudsman.
KVB Chief Vigilance Officer
KVB Chief of Internal Vigilance
The Karur Vysya Bank Ltd,
Central Office, No. 20, Erode Road,
Vadivel Nagar, L.N.S., Karur - 639002
Email: kvbchiefvigilance [at] kvbmail [dot] com
List of Toll Free Numbers For Various Countries
| S.No. | Country | Contact No. |
|---|---|---|
| 1 | Australia | 1 800 450346 |
| 2 | Hong Kong | 800 900 782 |
| 3 | Canada | 866 639 1911 |
| 4 | United Kingdom | 0800 1609 5189 |
| 5 | Singapore | 800 4481 250 |
| 6 | United States | 866 765 9644 |
| 7 | France | 0800 904349 |
| 8 | Germany | 0800 1822891 |
| 9 | Japan | 0120 133 163 |
- If in any other part of the world call: 0410-5819994 (for reporting lost Card only).
- In case you are traveling in any other part of the world, you may avail of these services
by placing a collect call to 01410-5817931 or the VISA Global Assistance Center in Singapore at 065-3451345.
Form Center
Registered Office
The Karur Vysya Bank Limited,
No. 20, Erode Road, Vadivel Nagar,
L.N.S., Karur - 639002.
Phone : 04324-269000
Fax : 04324-225514