Menu
Kotak Life Insurance Toll Free No. 1800 209 8800
Organization:
Toll free Number(s):
1800 209 8800 (For Customer Support, Mon-Sat, 8am-10pm)
1800 120 7856 (For Group Insurance Plans, 10am - 6pm)
All India Number(s):
022-66057280 (For Claims, 10am-6pm, Mon to Fri)
75061 44444 (Buying Term Insurance Online)
93210 03007 (Get details of your policy on WhatsApp)
80109 21451 (Missed call no. to get details of policy on whatsapp)
Website:
IVRS Menu
1800 209 8800
First Select Your Preferred Languages
- Press 1- For Information on Existing Policy or Proposal
- Press 2- For Information on our Products and apply for a New Policy
- Press 3- If you are a Life Advisor
- Press 4- For Claims
Emails
- kli [dot] claimsmitra [at] kotak [dot] com (For Claims)
- kli [dot] einsurance [at] kotak [dot] com (For Buying Term Insurance Online)
- kli [dot] corporate-solutions [at] kotak [dot] com (For Group Insurance Plans)
Complaint Fraud
Email : kli [dot] riskcontrol [at] kotak [dot] com with "Spurious Email" in the subject line.
Important Links
- Contact Form
- Query Form
- Customer Support
- Frequently Asked Questions
- Frequently Asked Questions (For Claim)
- Regional Forms
- Download Application Forms
Branch Locator
SMS Alerts
| Service | Keyword | SMS Syntax |
|---|---|---|
| For Registration | REGL | REGL <POLICY NO> <DATE OF BIRTH> to 5676788. |
| For Premium Due date and Amount Due |
PREML | PREML <POLICY NO> to 5676788 |
| For NAV & Fund Value as on date |
NAVL | NAVL <POLICY NO> to 5676788 |
| For Premium Certificate | CERTL | CERTL <POLICY NO> to 5676788 |
| For Unit Link Statement | STMTL | STMTL <POLICY NO> to 5676788 |
| For Renewal Notice | RENOTL | RENOTL <POLICY NO> to 5676788 |
Grievance Redressal
Level 1
- Customer can loge their complaint through given below channels:
- Calling on 1800 2098800 (Monday to Saturday, 8am-10pm
- For addressing your query , click here.
- Compalint also can be lodge by visiting branch.
- Calling on 1800 2098800 (Monday to Saturday, 8am-10pm
Level 2-
- In case you are not satisfied with the resolution or have not received
any response within 15 days, you may contact Grievance Officer at:
Level 3-
- If you are not satisfied with the resolution at Level 2 – you can write to Senior Grievance Officer at kli [dot] grievance [at] kotak [dot] com .
- You will receive a response within 7 days.
Level 4-
- If you are not satisfied with the resolution at Level 3 – you can write to Customer Care head, kli [dot] grievance [at] kotak [dot] com.
- You will receive a response within 10 days.
Level 5-
- If you are not satisfied with the resolution at Level 4– you can write to Chief Grievance Redressal Officer, kli [dot] chiefgro [at] kotak [dot] com.
- You will receive a response within 10 days.
Level 6-
- If you are still not satisfied with the resolution provided by the company
you may approach your regional Insurance Ombudsman.
Claims Department Address
Corporate Office
4th Floor, Vinay Bhavya Complex
159 A, CST Road, Kalina
Santa Cruz (E), Mumbai - 400098
Registered Office
2nd Floor, Plot
# C- 12, G- Block,
BKC, Bandra (E),
Mumbai - 400 051