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Kotak Mahindra Prime Customer Care No. 1800 209 5732
Organization:
Toll free Number(s):
1800 209 5732 (Customer Support, Mon-Fri 9.30am - 6.30pm)
1800 209 9494 (For Sales)
Website:
IVRS Menu No. 1800 209 5732
Select your preferred languages (English / Hindi)
- Press 1 : Customer Calling Form North Or East Of India
- Press 2 : Customer Calling Form South Of India
- Press 3 : Customer Calling Form West Of India
- Press 4 : Customer Calling Form Personal Loan
service [dot] carfinance [at] kotak [dot] com (Customer Support)
Important Links
Grievance Redressal
Level 1 :
In case of any queries, please contact:
- Call :1800 2095 732
- Email : service [dot] carfinance [at] kotak [dot] com
Level 2 :
If customer is not satisfied with the resolution provided at Level 1, he/she contact
Grievance Redressal Officer
- Email :grievancekmp [at] kotak [dot] com
- Mon to Fri (10.00 am to 6.00 pm)
Level 3:
If customer is not satisfied with the resolution provided at Level 2 or have not received any
response within 7 working day , he/she contact Nodal Officer
- Address : Kotak Infiniti, 6th Floor , Zone 1,Bldg No.21,
Infinity Park, Off Western express Highway,
General AK Vaidya Marg, Malad ( E) ,
Mumbai – 400097 - Mon to Fri (10.00 am to 6.00 pm)
- Email :kprime [dot] nodal [at] kotak [dot] com
- Telephone No: 022-66056291
Level 4 :
If customer is not satisfied with the resolution provided at Level 3 or have not received any
response within 7 working day , he/she contact Principal Nodal officer
- Address: Kotak Infiniti, 6th floor, Zone 1,
Bldg No. 21,Infinity Park,
General AK Vaidya Marg, Malad (E),
Mumbai – 400097 - Mon to Fri (10.00 am to 6.00 pm)
- Email :kprime [dot] nodal [at] kotak [dot] com
- Telephone No: (022) 66056290
Level 5 :
If customer is not satisfied with the resolution provided at Level 3 or have not received any
response within a period of one month or 30 days, he/she contact Department of Non-Banking
Supervision of RBI
- Address: Centralized Receipt and Processing Centre,
Reserve Bank of India,
4th Floor, Sector 17,
Chandigarh – 160017, - Email :crpc [at] rbi [dot] org [dot] in
NBFC Ombudsman
Branch
Office Address
8-9, Ground Floor Raghunath Nagar,
M G Road, Shriram Hospital,
Agra 281002
Phone :0562-4022401