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Kotak Securities Customer Care No. 1800 209 9191
Organization:
Toll free Number(s):
1800 209 9191
All India Number(s):
1860 266 9191 (Customer Care, All Days: 9:00 am to 6:00 pm)
77389-88888 (WhatsApp Support from 8am to 8pm)
080 47253255(Trading)
080 45858307(NRI clients)
Website:
- service [dot] securities [at] kotak [dot] com (for Trading Account-related queries)
- ks [dot] demat [at] kotak [dot] com (for Demat Account-related queries)
Operating Hours
- Call Centre Services - All Days: 9:00 am to 6:00 pm
- Chat Services - All Days: 8:00 am to 8:00 pm
- Call and Trade - Mon to Fri: 8.30 am to 5.30 pm
Important Links
- Customer Support Faq's
- Account Related queries
- Account Opening related queries
- Charges related related queries
- Deliverable & Statement related queries
- IPO order placement / queries
- Mutual Fund related queries
- Product / Trade Free product related queries
- Mutual Fund related queries
- Offline Account Fund related
- Online Account Fund Related
- Online Fund Transfer related queries
- Password related queries
- Process & updation related queries
- Risk related queries
- Shares related queries
- Contact Support / Branch Locator
- Call and Trade
- F&O margin calculator
- Trading Apps
Grievance Redressal
Level 1
-
For Trading related queries contact customer service at service [dot] securities [at] kotak [dot] com and for
Demat Account related queries contact at ks [dot] demat [at] kotak [dot] com or calls on below numbers:
You can Live Chat with us here or Whatsapp Chat with us on 7738988888 (Monday to Friday from 8am to 8pm)
Call and Trade Team - 080-47253255
(Monday to Friday 8:30 am to 5:30 pm)
NRI Clients- 08045858307
Level 2
-
If you do not receive a satisfactory response at Level 1 within 3 working days, you may write
to at ks [dot] escalation [at] kotak [dot] com or call on 022-42858445 and if you feel you are still unheard,
write to customer service HOD at ks [dot] servicehead [at] kotak [dot] com or call on 022-42858208.
Level 3
-
If you still have not received a satisfactory response at Level 2 within 3 working days, you may
contact Compliance Officer (Name: Manoj Agarwal) at ks [dot] compliance [at] kotak [dot] comor call
on 022-42858484.
Level 4
-
If you have not received a satisfactory response at Level 3 within 7 working days, you may
also approach CEO (Mr.Jaideep Hansraj) at ceo [dot] ks [at] kotak [dot] com or call on 022-42858301.
Form Center
SMS request codes
Send To 5676788 (from your registered mobile number)
| Shift from 'security key' to 'access code' mode | KSQ <SPACE> <Type client code> <SPACE> NSK |
| Dormant account activation | KSQ <SPACE> <Type client code> <SPACE> DORMANTACT |
| Digital contract note | KSQ <SPACE> <Type client code> <SPACE> DCN <SPACE> <DDMMYY> <TO> <DDMMYY> |
| Digital DP Bill-cum-Transaction statement | KSQ <SPACE> <Type client code> <SPACE> DBTS <Type the Month and year in MMYY format> |
| Digital DP transaction statement (Previous) | KSQ <SPACE> <Type client code> <SPACE> DPST <Type Financial Year> |
| Holding statement with valuation | KSQ <SPACE> <Type client code> <SPACE> DSOH <Type Financial Year> |
| Digital Financial Statement | KSQ <SPACE> <Type client code> <SPACE> FS <Type Financial Year> |
| Digital Profit and Loss Statement | KSQ <SPACE> <Type client code> <SPACE> PL <Type Financial Year> |
| Digital Gain and Loss Statement | KSQ <SPACE> <Type client code> <SPACE> GL <Type Financial Year> |
| Digital Capital Gain Statement | KSQ <SPACE> <Type client code> <SPACE> CG <Type Financial Year> |
| Money repayment request | KSQ <SPACE> <Type client code> <SPACE> MRT <Type AMOUNT in Rupees> |
| Register a complaint | KSQ <SPACE> <Type client code> <SPACE> <Type your Complaint> |
| Request for updation forms | KSQ <SPACE> <Type the name of form> |
| Request for ledger balance | KSQ <SPACE> <Type client code> <SPACE> LBAL |
| SMS facility activation | KSQ <SPACE> <Type client code> <ACT FSMS* / TSMS* / CSMS*> <SPACE> <MONTHLY / YEARLY*> |
| SMS facility deactivation | KSQ <SPACE> <Type client code> <DACT FSMS* / TSMS* / CSMS*> |
| New PIN request | KSQ <SPACE> <Type client code> <SPACE> NPIN |
| Web Password request | KSQ <SPACE> <Type client code> <SPACE> WEBPASS |
Registered Office
27 BKC, C 27, G Block,
Bandra Kurla Complex, Bandra (E),
Mumbai 400051.
Telephone No.: 022-43360000,
Fax No.: 022-67132430.
Correspondence Address
Infinity IT Park, Bldg. No 21,
Opp. Film City Road, A K Vaidya Marg,
Malad (East), Mumbai 400097.
Telephone No: 022-42856825.